Kim Wolfram
Kim Wolfram at Klaben Ford Lincoln

Kim Wolfram | Page 13

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
1,221 Reviews

I have been in the automotive business for over 32 years. I have been ranked in the Pittsburgh Region for Top 10 Service Advisors for over 11 years with Ford Motor Company. I pride myself on great customer service, and will always be willing to go above and beyond to make sure each and every customer is happy. I work closely with many of the local Police Departments in servicing their fleet vehicles. I love working at Klaben, and truly enjoy the work I do. I enjoy meeting new people, and assisting you with future auto service. I hope to see you soon! 330-673-3139 ext 222

Dealership Experience

17 yrs, 5 mos

Industry Experience

40 yrs, 4 mos

5.0

1,221 Reviews

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1221 Reviews of Kim Wolfram

October 07, 2025

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I have been taking my Explorer to Klaben for services that we are not equipped to do ourselves. We are quite satisfied and plan to continue. More

by Mcourt855
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Recommend Dealer
Yes

October 06, 2025

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Friendly ,convenient ,affordable and quick scheduling, knowledgeable staff and friendly environment with accommodations for customers More

by mhoffa984
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Recommend Dealer
Yes

September 13, 2025

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Those dealership has a large inventory and they are always willing to make sure you are matched with the perfect vehicle fit. I’ve always been happy with my purchase. More

by SMDARROW
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Recommend Dealer
Yes

Other Employees Tagged: Joe French, Tom Alcorn

September 12, 2025

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Very friendly staff! They were willing to see me and do a basic diagnostics test on my vehicle when I had an emergency. Shout out to Mike and Kim! More

by Sarrandles
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Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold

September 12, 2025

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My experience with Gavin was great he handled everything to my expectations. I was very pleased with my experience More

by dpault
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Recommend Dealer
Yes

Other Employees Tagged: Gavin Fano

September 11, 2025

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Kim was awesome, as always! She was her usual thorough self and made the whole process smooth and easy. She coordinated both the service on our Edge and a full detail. Everythin More

by Rich and Karen
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Recommend Dealer
Yes

September 10, 2025

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Ive been using Klaben service for many years. Kim is very knowledgeable and pleasant to work with. More

by Postdj628
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Recommend Dealer
Yes

September 04, 2025

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Always friendly, explains each service call in detail. Quick to start service on car on each visit More

by Gmorr16
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Recommend Dealer
Yes

Other Employees Tagged: Mike Cooney

August 30, 2025

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I was disappointed that it took over 24 hours to complete a short recall service on my car. I had to miss work and call family for a ride. It was incredibly inconvenient and unprofessional to force me to sch More

by SARAHURBANK
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Recommend Dealer
No
Aug 31, 2025

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest and candid feedback, as well as the positive marks left for Kim. We realize the huge level of value it provides to us and share it with our entire team. We then reflect on our level of performance in serving our customers and utilize it internally for coaching, counselling, and celebrating. After reading your comments it was clear we let you down in resolving your repair concerns in a timely fashion and failed to provide the level of experience you deserve. We are better than this and I apologize for the inconveniences created as a result. No excuses. It was a pleasure meeting you over the phone and I appreciate both your time in sharing additional insight and giving us the opportunity to make right a situation we obviously created. As discussed, we look forward to future visits and restoring your full confidence in us and showing you through actions and words our customer first culture. Thank you again for your honest feedback. I and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com

August 28, 2025

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I am very please with the service I get when taking my Lincoln to Klaben. Kim is wonderful. Chip is always a pleasure when he is picking up and delivering my vehicle. More

by strshyn1
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Recommend Dealer
Yes

Other Employees Tagged: Chip Orinsby

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