Kim Hausmann

Extremely disappointed in the Service Center at Jim Butler Chevrolet. Had a check engine light that I got checked for free at Autozone where they told me the exact part that needed to be replaced. I Butler Chevrolet. Had a check engine light that I got checked for free at Autozone where they told me the exact part that needed to be replaced. I tried setting an appointment with Jim Butler to get it fixed and to see if it was covered by my warranty but was told I needed to schedule an appointment weeks out first to drop it off for them to rediagnose. Dropping off was the only option since they “didn’t know when they’d get to it”. I had no other options with them and all other Chevy dealers were atleast 1-2 months out so I made the appointment. Dropped it off on a Thursday and was told it likely wouldn’t be seen until Wednesday. At this point, I probably should’ve fought more to bring my car in then since it was still completely safe to drive but I’m bad with confrontation and didn’t want to be pushed to back of line. This now meant I would likely be needing their rental until then since they are closed Saturday/Sunday. Surprisingly, I got a call the next morning that my car was done. The diagnosis was the exact same I got from Autozone and oh yeah, it’s actually not covered under your warranty so you need to pay 200$ for the diagnosis and 70$ for the rental that I shouldn’t have needed. Lady on the phone let slip that her technician that did my car was out that day meaning it was likely checked Thursday and I never needed to drop it off (checking a sensor to “diagnose” only takes a few minutes anyway). They gave me options to buy the part that was on back order up front and to leave my car there until they got it done, but then I’d need to continue to pay for the rental I don’t need. So now I’m out $270 for them to literally have done NOTHING and I have to go around to other mechanics to try and actually get it fixed. This whole issue never would’ve happened if they would have seen if my issue was covered under warranty up front but it really just seems like they were wanting some easy money. More

by porterb1827 Verified Customer Verified Customer

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This was the first oil change & tire rotation on the 2025 Malibu RS. Kayla did a Great Job educating me on the future pricing, frequency & multi-point inspection. Completed a thorough follow-up on all resul Malibu RS. Kayla did a Great Job educating me on the future pricing, frequency & multi-point inspection. Completed a thorough follow-up on all results. Extremely knowledgeable & Super Friendly!! Great Experience. Don Remaly. More

by Don Remaly Verified Customer Verified Customer

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Complete Disappointment! !! I received a letter from GM regarding a potential exhaust leak issue. I began reaching out in October due to this problem, but kept getting pushed !! I received a letter from GM regarding a potential exhaust leak issue. I began reaching out in October due to this problem, but kept getting pushed off because they claimed they didn’t have the necessary parts. Even after calling again when the issue had clearly worsened, I was still strung along—told they’d address it once parts came in for other recalls. Finally, in March, I was able to get my car in. They kept it for two full days, only to call back with an astronomical quote to fix the exhaust issue—an issue that had clearly worsened due to their repeated delays and lack of attention. I ended up taking my car to a local shop, where it was diagnosed and fixed in under 20 minutes for about 80% less than what Jim Butler quoted me. I will never do business with Jim Butler again, and I’ll make sure others are aware of how poorly their service department operates. More

by JessB Verified Customer Verified Customer

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I was taken good care of by Kim. She waiting on me right away and explained everything they would be doing to my vehicle. She waiting on me right away and explained everything they would be doing to my vehicle. More

by BOOZER111 Verified Customer Verified Customer

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The dealership is just fine. Thank you for your service. It would be helpful to offer a time estimate for people choosing to wait for services. Thank you for your service. It would be helpful to offer a time estimate for people choosing to wait for services. More

by susprice Verified Customer Verified Customer

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Great people awesome service. I would recommend to anyone. Shout out to Tim and Kayla. I would recommend to anyone. Shout out to Tim and Kayla. More

by mattdenu1 Verified Customer Verified Customer

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I always have a great experience with the service advisors and appreciate the timely manner of which the work needed is done correctly advisors and appreciate the timely manner of which the work needed is done correctly More

by RANDOLLACY27 Verified Customer Verified Customer

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Within days of identifying the truck I wanted, Bridget had found the exact one! Her and the team at Jim Butler provided a friendly, professional, pressure-free experience that will definitely bring me bac had found the exact one! Her and the team at Jim Butler provided a friendly, professional, pressure-free experience that will definitely bring me back for my next one! More

by jordanhamptons29 Verified Customer Verified Customer

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You are always friendly. I don’t ever have any problems. Just took a little longer for an oil change appointment I don’t ever have any problems. Just took a little longer for an oil change appointment More

by tuesdae.riddle Verified Customer Verified Customer

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Good but they forgot to reset my mileage so I took it back they said they did but they didn’t it says -1000 also they forgot to put on 2 of my tire caps back they said they did but they didn’t it says -1000 also they forgot to put on 2 of my tire caps More

by marcysinger5555 Verified Customer Verified Customer

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