Kim Hausmann

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize for the mismanagement of your expectations. Your check in time is set a side for you to speak with your service advisor to set a game plan for your vehicle while it's in our care. From there your vehicle waits for the next appropriate service tech. We normally quote 90 mins to 2 hours for our routine maintenance services. At times we do, unfortunately, go over but your service advisor should provide routine updates. I will be sure to speak with the service manager regarding your concerns. We truly hope that our efforts to improve are evident in future visits.

Jim Butler Chevrolet responded

Thank you for sharing your feedback. We sincerely apologize for the delay and for the condition in which your vehicle was returned. This is not the level of quality or care we aim to provide. Your comments are very important to us, and we will address this with our team to prevent it from happening again. Please reach out to me directly at 636-717-3041 so we can schedule a complimentary detail and make this right. We appreciate you bringing this to our attention and giving us the opportunity to improve.

Jim Butler Chevrolet responded

Thank you for sharing your feedback. We’re glad to hear your initial experience was positive, but we’re truly sorry for the frustration caused by the extended time frame and the interaction regarding the loaner vehicle. We understand how inconvenient this was, especially given the distance you traveled and the plans you had in place. Clear communication and respectful service are very important to us, and we’ll address this with our team to ensure it doesn’t happen again. Please reach out to me directly at 314-396-2778 so we can discuss this further and work toward making things right. Your feedback is invaluable, and we appreciate the opportunity to improve.

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

Jim Butler Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

Jim Butler Chevrolet responded

Hi there, thank you so much for your positive comments about Jim Butler Chevrolet, INC.! We look forward to your next visit! Take care!

Jim Butler Chevrolet responded

We’re very sorry to hear about your experience. It’s never our intention for a customer to feel their concerns weren’t addressed or to pay for repairs that should have been covered under warranty. Your feedback is important, and we’d like the opportunity to review what happened and make things right. Please contact our service manager directly at 314-274-1687 so we can look into your service history and find a resolution. Thank you for bringing this to our attention.

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.