Kevins Mercedes | Page 17

Waited one month for appointment. Was told it would take one hour, took two for simple tire rotation. Your shop is way too small for a dealership. Was told it would take one hour, took two for simple tire rotation. Your shop is way too small for a dealership. More

by Wild Bill Verified Customer Verified Customer

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Guys at desk are very nice and knowledgeable. I hope that my next appointment goes just as smooth as this one thank you. I hope that my next appointment goes just as smooth as this one thank you. More

by MSKJ323 Verified Customer Verified Customer

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Quite pleased with the service received this go-round. The service visit was due to concerns about the coolant level dropping and my perceived loss of heat blasting thru the vents. The technician review The service visit was due to concerns about the coolant level dropping and my perceived loss of heat blasting thru the vents. The technician reviewed both my and another same model vehicle to verify that thermostat setting around 75-degrees has rather lukewarm air rather than heat. There is warmer air at higher temp settings though so Im satisfied. Coolant pressure level test was performed and no anomalies found. The service advisor conferred these findings to me over the phone and upon vehicle pick-up. I appreciate the service dept’s determination to get to the bottom of my concerns. Thank you! More

by Josh Verified Customer Verified Customer

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The service center is great but trying to get a hold of them is another story. Every time I call, no one answers and no one returns my voicemail. It’s very inconvenient. Their communication with their phon them is another story. Every time I call, no one answers and no one returns my voicemail. It’s very inconvenient. Their communication with their phone system needs a lot of work. Other than that, they’re very nice and courteous. Thanks! More

by GRAMSLOVE02 Verified Customer Verified Customer

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I’ve been trying to wait before I filled this out so that I could calm down a little. I took my vehicle in for the 15k mile service. I was greeted with “ hello sir, I’ll be right with you “. Uh.. I’m a woman I could calm down a little. I took my vehicle in for the 15k mile service. I was greeted with “ hello sir, I’ll be right with you “. Uh.. I’m a woman, ok, I get it, but the gal in the office was laughing hysterically. That was pretty rude. He quoted me $698 for the required service. I have lifetime oil change and platinum warranty. We eventually got it down to $298. Including the oil change and the additives they were using. When I came back the manager offered me a complimentary detailing on my next visit due to the “sir” incident. Cool! So I go about my business and noticed that I’m leaving oil spots in the driveway etc. I called Friday to tell them about it. Maybe I can get in Wednesday…. NO - so they put me in on Monday. And I was going to use my free detailing. I had to add two quarts of oil before Monday. So come 10:00 Monday I brought the car in. Apparently someone forgot the crush washer. I told them I wanted the additive replaced as well. And with the detailing to be sure to wash the back really well because it was covered with oil spray. It didn’t go to detail until 4ish. When I picked it up after 6 it looked pretty good. The inside hade been wiped and vacuumed. But driving home I noticed the windows hadn’t been done. The front windshield had an oily spray down low, like from the dashboard cleaner… I tried cleaning it and just couldn’t get it clean. And it appears that I’m still leaking oil and I’m getting a tick tick tick sound. I’m just furious about this. If my engine is compromised I’m going to be livid. More

by KBALLARD1 Verified Customer Verified Customer

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We have purchased two new cars from Lithia Hyundai and one used. My Santa Fe is fun to drive and very reliable. Service department is great and always exceeds my expectations. one used. My Santa Fe is fun to drive and very reliable. Service department is great and always exceeds my expectations. More

by Bill Ure Verified Customer Verified Customer

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Great experience. Vehicle was serviced in a timely manner and returned running good. Staff friendly. Vehicle was serviced in a timely manner and returned running good. Staff friendly. More

by NONE3 Verified Customer Verified Customer

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Friendly and helpful staff. Can usually get my car worked on in a reasonable amount of time. Can usually get my car worked on in a reasonable amount of time. More

by VERYJERI Verified Customer Verified Customer

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Car's issue didn't get fixed. It's hard to reach dealership for another appointment. It's hard to reach dealership for another appointment. More

by MENDEZCAITLYN77 Verified Customer Verified Customer

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They answered all my questions about the recalled parts and pieces of the car, and the happily added an oil change to my vehicle while I was there as well. and pieces of the car, and the happily added an oil change to my vehicle while I was there as well. More

by ERINZIMMER15 Verified Customer Verified Customer

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