Kevin Thomas

Disappointed in purchase experience. 1. Bait and switch tactic was used when I researched inventory and finding out vehicle I received "out the door" numbers was no longer available up 1. Bait and switch tactic was used when I researched inventory and finding out vehicle I received "out the door" numbers was no longer available upon visiting the dealership. 2. Constant up sell stemming from car of interest turning into service loaner. 3. Horrible finance experience (We were not provided our APR, or terms prior to meeting the finance representative.) 4. The finance representative was condescending and rather than congratulate us on our purchase, we were left with a comment of "see you in 6 years" implying that we would have problems. 5. The negotiated price with the Sales rep was not communicated to the Finance officer creating a significant difference in purchase price. 6. Immediate problems surfaced with the 2023 Santa Fe Calligraphy (trim under bumper is substandard and makes noise at highway speeds/following larger vehicles) 7. Vehicle did not reach 5,000 miles when every warning light activated (ESC, Auto Hold, Downhill Brake Assist, Forward Collision warning, Rear Cross-Traffic warning, Blind Spot system, Cruise Control warnings). The vehicle's safety functions (All listed and cameras) are not operational when lights illuminate and have activated at least once a day since the 16th of December to today, 27 December 2023 (53 total DTC codes). I do not recommend this dealership and would advise potential customers to seek out different options. My last purchase in 2014 was far more satisfactory through the New Exchange Car Sales in Germany than this one with Phil Long Hyundai in Colorado Springs. My concerns elevated my scheduled appointment from 8 January 2024 to 29 December through the Customer Experience Manager. I'm hopeful that the necessary repairs will be completed, otherwise I will be looking into the Colorado Lemon Law process moving forward. More

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Isabelle was my sales representative. She was extremely knowledgeable. She went out of her way to make the sale as smooth as possible and was very comfortable working with her. She was extremely knowledgeable. She went out of her way to make the sale as smooth as possible and was very comfortable working with her. More

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