Kevin Snyder

Roger, Tim, and Joe handled our out of state deal with perfection! Highly recommend these guys for all your car buying needs! One price no haggle is the best way to buy a car hands down. We will definitel perfection! Highly recommend these guys for all your car buying needs! One price no haggle is the best way to buy a car hands down. We will definitely be buying from them again. More

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Duval Acura is NOT the wonderful dealership it use to be! My husband and I have been buying cars from Duval Acura for over 18 yrs! We trade in our SUV every 3 years, so that's a lot of business we have given My husband and I have been buying cars from Duval Acura for over 18 yrs! We trade in our SUV every 3 years, so that's a lot of business we have given them. Buying a car is not something any of us enjoy doing and I know I don't have to explain why that is! We have stuck with Duval Acura all these years, because our experience has always been pleasant and we have always felt very comfortable throughout the whole process, that is until recently. Over the past 6 weeks our opinion of Duval Acura has completely changed. Joe Cutaia emailed us that we were eligible to trade in our 2018 Acura RDX and in the email was his personal contact information, We called and left him a detailed message, he did not return our calls. 2 weeks later, we called him again and left him a voice mail, once again, he never returned our call. We called Duval Acura and asked to speak with management, we were told they were busy and someone would return our call, once again, our call was not returned. We called again and spoke with Tim, manager of used car sales, he told us he would give the message directly to James Saale, manager of Duval Acura, days went by and James Saale never returned our call. We received a text from Joe Cutaia asking if it was okay with us if he communicated with us via text message, I texted him back saying yes, that was days ago, never heard from him again. I have since blocked his number. I did finally get to speak with James Saale and I am beyond disappointed in how he handled the entire call regarding me explaining to him how rudely my husband and I have been treated by Duval Acura. We have been dismissed over and over again and although James said he was embarrassed of the way his staff behaved, his action spoke volumes that he really doesn't care about us or our experience with Duval Acura. James Saale is a disappointment to say the least. He has completely changed our opinion of the dealership and after almost 20 years of being loyal customers, they have lost our business. Whoever is responsible for putting James Saale in a management position at Duval Acura has done a disservice to the dealership. They were a 5 star dealership for the past 18 years we have been a loyal customer of theirs, now they are MAYBE a 2, if that. I could never say enough good things about them for so many years, now I can't even come up with one thing good about them. There's an old saying, "The Fish Stinks From The Head" and I can not think of a better way to put what has happened to Duval Acura. The leadership at Duval Acura has destroyed their once great reputation. We are not longer part of the Duval Acura family, because there is no family there anymore. That entire feel is gone, the leadership that is now over that dealership has destroyed all it once was. Going forward, we will be giving our business to Acura of Orange Park. Duval Acura no longer deserves our loyalty. Very sad about what happened to Duval Acura. Someone made a very poor decision putting James Saale in a leadership position, he is in no way competent and he has no clue how to deal with customers. We spoke with him for over an hour on the phone and it was clear the entire time, he was struggling with not knowing how to respond to us about the issues we came to him about. He has no idea what he's doing and the entire dealership is suffering because of him. More

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Excellent customer service! I would absolutely recommend stopping by there for a vehicle purchase! The process of getting this new MDX was seamless, and thoroughly explained. Cain Pierce was an amazing sale stopping by there for a vehicle purchase! The process of getting this new MDX was seamless, and thoroughly explained. Cain Pierce was an amazing sales rep to deal with. Joe Cutaia is was a pleasure doing business at this location. Thank you for recommending I come in. More

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Always a pleasure Thank you Khalil for the great service, not just the Acura but treating my family as if they were yours. Truly a quick and pleasant experience. Thank you Khalil for the great service, not just the Acura but treating my family as if they were yours. Truly a quick and pleasant experience. More

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Worst Customer Service My parents bought a brand new Acura in the spring of 2019. Since buying the car, the tires need air weekly. The car stalls out suddenly when driving. My parents bought a brand new Acura in the spring of 2019. Since buying the car, the tires need air weekly. The car stalls out suddenly when driving. Connections were loose, making the battery die in the middle of traffic. My mother and I have both called and got a song and dance. My mother brought in the car yesterday, 10/24/19 for a 9:30am appointment. She was told there was nothing wrong with the car and if she had issues she can call Acura's 1-800 number! Wow. So she spends more than $50k on a brand new car and the service department doesn't even offer her a loaner while they keep the car and see if they find issues over a few days? They didn't even drive the car! Shame on them for blowing off my mother. Shame on them for not standing behind their cars. Buyers beware. More

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People you can trust. Great people, friendly, helpful and caring. This is my second purchase eith Duval Acura. I have used their service department for years. Always a p Great people, friendly, helpful and caring. This is my second purchase eith Duval Acura. I have used their service department for years. Always a pleasing experience. More

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Duval Acura is the best dealership in Northeast FL Khalil is amazing. His attention to detail, expertise in the auto industry and his customer service is the best I have ever seen. Great experience. Khalil is amazing. His attention to detail, expertise in the auto industry and his customer service is the best I have ever seen. Great experience. More

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Duval Acura Rocks! I had the best new car buying experience with Kevin Snyder and Cain Pierce and the whole new car department at Duval Acura. I got the new car I wanted I had the best new car buying experience with Kevin Snyder and Cain Pierce and the whole new car department at Duval Acura. I got the new car I wanted at a price I was happy with. Thank you Kevin and Cain. More

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Thank You!! Duval Acura continues to have excellent customer service!!! When you enter the building until the time you leave, each department continues to greet a Duval Acura continues to have excellent customer service!!! When you enter the building until the time you leave, each department continues to greet and treat you like a valued customer. My favorite department is service, simply for the request, I need to meet the quality to keep my car running. From Kevin, Ed, Arrick, Kalil, and Jovie these gentle make the worries of your car problems at ease. Thank you for all you do ACURA, you all are truly amazing. Tricia Williams More

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Satisfactory The service department does an excellent job of scheduling service, and seeks to insure that the service is carried out in an expedient timeframe. Add The service department does an excellent job of scheduling service, and seeks to insure that the service is carried out in an expedient timeframe. Additionally the service writer reviewes other maintenance conditions or concerns with the customer prior to releasing subject vehicles back to the customer. More

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