Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
579 Reviews
4.9

579 Reviews

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579 Reviews of Kevin Rafeek

October 10, 2025

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Employee Rating

Kevin was very helpful and customer friendly I appreciate his help for my service I strongly recommend this service center Technician was very knowledgeable More

by Sunil
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Jessica Goodale

October 10, 2025

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Excellent service. The staff is professional, knowledgeable and personable. They know how to take care of the customer. More

by christophernorcross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Jessica Goodale

October 09, 2025

Dealership Rating
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They got me in and out quickly. I will recommend them to people I know. More

by SHAWNROSS124
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

October 09, 2025

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Employee Rating

The service I received was great. The service advisor was honest and respectful towards me and the needs of my vehicle. Great job Jessica More

by SIRMILEP87
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Jessica Goodale

Oct 09, 2025

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 09, 2025

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CAn always count on excellence with Kevin and good advice for what my car needs to maintain its optimum performance as it gets older. Love him. More

by FOFANALANA
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

Oct 09, 2025

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 08, 2025

Dealership Rating
Employee Rating

Very helpful in analyzing the issue with a sunroof leak on an RDX 2019. The issue is a design defect in the material chosen by Acura for the gasket attached to the glass. The entire moving sunroof part h More

by NeverAgainAnAcura
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brett Whitney , Service Tech Ray was excellent in the analysis.

Oct 09, 2025

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 08, 2025

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Employee Rating

Excellent service provided by the staff, always friendly and courteous. You can trust them with your vehicle! More

by Joe Ricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

Oct 09, 2025

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 07, 2025

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Employee Rating

Price is ripe very knowledgeable and hopeful. Take care of the vehicle.Very good and staff are very helpful More

by sheffieldchristopher5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Jessica Goodale

October 07, 2025

Dealership Rating
Employee Rating

My visit was a pleasant one. The gentleman that assisted me was professional and friendly. I knew every step of the process what was going on. Diffently going back that is the bu More

by Vicky01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2025

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 06, 2025

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Employee Rating

Very professional and the service meets/exceeds my expectations all of the time. Would highly recommend. More

by Donneldaniels25
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

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