Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News
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Kevin Rafeek

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
259 Reviews
4.9

259 Reviews

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259 Reviews of Kevin Rafeek

March 05, 2025

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Employee Rating

Excellent customer service. A very smooth interaction. Service was quick. Thank you for also sharing your shuttle service. More

by rvsnipes1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

March 05, 2025

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Staff is very Polite, kind, professional, and excellent with communication. Location is easy to find and appointments are very timely More

by Willyates3
Service Price Transparency
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Recommend Dealer
Yes

March 04, 2025

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Service dept personnel are always professional. Wait area always clean and the coffee is great. More

by Paezjesus
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Recommend Dealer
Yes

March 03, 2025

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Kevin has been our service manager over a long period. He is very knowledgeable and easy to understand when explaining recommended maintenance on our vehicles. He is always professional. He continues to More

by Jmcavoy368
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Recommend Dealer
Yes

February 28, 2025

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I had great customer service They took great care of me and all my needs I would recommend them to anyone Thank you More

by Angela
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Berna Aguirre

February 27, 2025

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The service experience was excellent. I would recommend Southern Acura to anyone looking for a quality service team. More

by John Price
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

February 27, 2025

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They were able to get me in even though I didn’t have an appointment until March 17. They quickly determine the issue and fixed in minutes. Customer service was excellent as always as well as the repair. More

by murphyrichard1968
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Berna Aguirre , Jessica

February 26, 2025

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Employee Rating

Service personnel were excellent. They were friendly, addressed me but my name and kept me abreast of the status of my vehicle. More

by dlum
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Berna Aguirre

February 26, 2025

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Employee Rating

Typically, 5 star experience. Points off because I requested air in my tires and did not get it and there was no courtesy wash offered or given. More

by erlaseals
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Recommend Dealer
Yes

February 26, 2025

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Employee Rating

Good service and friendly staff. I needed a shuttle and was provided one after i arrived. I used to get a car wash upon request but i was told that they don’t offer that anymore. Ple More

by SP
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

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