Kevin Massey | Page 7

On December 18,2024 my car was dead. AAA gave me a boost and recommended I go directly to a Nissan dealership. I went, sat for about an hour than was advised the battery was fine, yet if AAA gave me a boost and recommended I go directly to a Nissan dealership. I went, sat for about an hour than was advised the battery was fine, yet if I left it overnight they would recheck it in the morning. I called around 11AM, was told the service advisor wasn’t answering her call, they would email her. 2 calls later last one about 3:45pm the same. I asked to speak with a manager, found service advisor.was off for the day, my car was fine. 2 weeks later the same thing happened. This time I didn’t go to the dealership, as I lost faith. Problem diagnosed as a loose terminal as lots of corrosion on the other. Cleaned and tightened battery jumped. So did Lokey really do more than point a probe and nothing more on 12/18/24. I feel that mechanic knowing they weren’t going to $$$ blew it off and did nothing. After telling friends I found others had stories similar, and won’t use them unless like the battery under warranty as mine was. More

Report | Print

Excellent , fast and efficient service agent. The mechanic was amazing as well. Thank you very much The mechanic was amazing as well. Thank you very much More

by Elaine Horne Verified Customer Verified Customer

Report | Print

It was very friendly and they worked to find a solution to my problem. I would recommend lucky Nissan to anybody. to my problem. I would recommend lucky Nissan to anybody. More

by calhounmichael5211 Verified Customer Verified Customer

Report | Print

Wonderful attention. Always attentive. Great service. A pleasure to take my car to Lokey Motors. Always attentive. Great service. A pleasure to take my car to Lokey Motors. More

by mlsibole Verified Customer Verified Customer

Report | Print

The service reps are very professional and did a great job in keeping me informed, did a nice oil change recently. job in keeping me informed, did a nice oil change recently. More

by AFNOVAK Verified Customer Verified Customer

Report | Print

Has to be the slowest service ever. Should not take 3 hours to get an oil change and the people who work there didn't give a xxxx. Not sure why the guy that came in at 1:00 to get an oi Should not take 3 hours to get an oil change and the people who work there didn't give a xxxx. Not sure why the guy that came in at 1:00 to get an oil change was out in an hour and I got there At 11:00 and waited 3 hours. That is not how I wanted to spend my day off. I actually hate coming there and would rather pay someone else to do it even though I could get a free oil change for free. More

by diane_olden Verified Customer Verified Customer

Report | Print

Excellent service dept. was not as happy with last visit- took 2 hours and no time for washing was not as happy with last visit- took 2 hours and no time for washing More

by fcneug Verified Customer Verified Customer

Report | Print

Chris Hudson and Jordan Jewell and the rest of the Lokey staff is top notch. I;m not one to enjoy a car buying experience, but Lokey changed my opinion and was very easy to deal with and came through with e staff is top notch. I;m not one to enjoy a car buying experience, but Lokey changed my opinion and was very easy to deal with and came through with everything promised! I will be buying more vehicles from Lokey! More

by dleman01 Verified Customer Verified Customer

Report | Print

Lokey has great customer service from the service technicians who are very responsive to my needs. technicians who are very responsive to my needs. More

by bcristal Verified Customer Verified Customer

Report | Print

They were very professional and friendly,they didn't try to push me into something we didn't want, took the time to show us everything we wanted to look at and answered all our questions to push me into something we didn't want, took the time to show us everything we wanted to look at and answered all our questions More

by Napadanny1 Verified Customer Verified Customer

Report | Print