Kevin Kneebusch | Page 6

He was very kind and got me in the exact car I wanted. He showed me how to set my car up to my liking and helped me understand my car better He showed me how to set my car up to my liking and helped me understand my car better More

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Ganley was friendly and welcoming. Tony Z. Knew who I was when I entered the building. Tony Z. Knew who I was when I entered the building. More

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This was the easiest and best experience I have ever had when buying a car! Everyone at the dealership was amazing to work with! They were so kind and patient as we tried to find the perfect family vehicle! when buying a car! Everyone at the dealership was amazing to work with! They were so kind and patient as we tried to find the perfect family vehicle! Sean Pangburn is the best, kindest, most patient salesperson I have ever dealt with! My husband and I will be coming back to buy another car in the summer when my husband’s lease is up! Sean Pangburn and Ken Ganley just made us life long customers of theirs! What a great experience! More

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Sales and negotiating of final deal was fine. When it came to signing final papers I felt that I was disrespected by the finance lady in the manner that the extended warranty was presented. I was When it came to signing final papers I felt that I was disrespected by the finance lady in the manner that the extended warranty was presented. I was talked down to because I chose not to take it. Multiple times I was questioned on if I knew how many onboard computers a car has, my knowledge of fixing those computer's, and then I was questioned if I owned the required equipment to repair such computers. I didn’t take kindly to the way I was as treated. This type of strategy may work on others to sign up for the extended warranty but not me. For this is the reason if asked I will not be sending any potential car buyers to your dealership. Please do not get in further contact with me. Thank you. More

by Jfhenighan Verified Customer Verified Customer

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Good dealership to deal with up front pricing and good quality sales team will definitely be going back next time I need a car! quality sales team will definitely be going back next time I need a car! More

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Christian the sales man was friendly and very personal over all the dealership was great to work with over all the dealership was great to work with More

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This is my third time buying a car from Gangley in Norton. This was the easiest one by far, it was a smooth transition. Jack was great. He explained everything and he let me know all the hidden detail Norton. This was the easiest one by far, it was a smooth transition. Jack was great. He explained everything and he let me know all the hidden details and what to expect. More

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Great experience and staff at Ken Ganley Ford Norton. All around great customer service. Tony Z and team did a fantastic job. Go Bucks and most importantly Go Raiders! All around great customer service. Tony Z and team did a fantastic job. Go Bucks and most importantly Go Raiders! More

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I enjoyed working with Gavin. He was immensely helpful and respected my needs as the customer. I am super excited about my new Expedition and I will definitely be a repeat custo He was immensely helpful and respected my needs as the customer. I am super excited about my new Expedition and I will definitely be a repeat customer if the sales experience remains consistent. More

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Gavin was professional and provided timely communication throughout the buying process. Ken Ganley Ford management employ dishonest tactics that are questionable. The Finance Manager required my SSN eventho throughout the buying process. Ken Ganley Ford management employ dishonest tactics that are questionable. The Finance Manager required my SSN eventhough I had approved financing and a check from my credit union. The FM bullied me into giving my SSN or he would not approve the purchase. I drove 5 1/2 hours from MD to OH to make this puchase and conveyed the day before I arrived the I was not providing my SSN and was not interested in other financing options from the dealership. After filling out the credit union check and giving it to the FM he demanded SSN sighting the Patriot Act requires I give SSN. I contacted a lawyer friend who did some quick search and told me the dealership does need my SSN unless I am seeking financing through the dealership, stating attorneys from both the National Automobile Dealers Association (NADA) and the National Independent Automobile Dealers Association (NIADA), say that the Patriot Act does not require dealers to run a credit report on customers who pay cash or are not seeking financing through the dealership. He advised me to walk away or if I wanted to make the purchase give my SSN and clearly state I do not approve or give Ken Ganley Ford authorization to pull or run my credit. Ken Ganley Ford agreed they would not run or pull my credit. That's what did. I will monitor my credit to see if Ken Ganley Ford ran my credit and file a complaint with the appropriate authorities. I will file a general complaint with the BBB and other agencies hoping Ken Ganley Ford stops this dishonest practice. More

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