Kevin Ford

Curtis Ford & Cory Ford did a sensational job helping me. 1st Class service. The Best! I am leaving for a 12 hour drive and the light came on to get my oil changed. Without any hesitation, Curtis - Service M 1st Class service. The Best! I am leaving for a 12 hour drive and the light came on to get my oil changed. Without any hesitation, Curtis - Service Manager took me right in and made sure my car was in tip top shape before my road trip. They rotated my tires, checked the car totally and I drove away with a clean shiny car, new windshield wipers, new battery and feeling like the Most Important Person in the World. The Service is beyond amazing and the entire team totally Rock. Thank you Curtis and Team! More

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Service department is a scam. I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next ti I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next time I took my car in for a free oil change the battery they said was failing previously was magically testing fine now. If you get oil changes here ALWAYS decline the maintenance they try and upsell you. My wife was duped when they said her rear brake pads were low and needed to be replaced. She agreed to have the brake pads replaced. When she picked up her car they billed her $700 for flushing the brake lines, and new pads and rotors More

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Apple Ford Jul 6, 2022 ambientinsider Took us 6 months to locate the struts (none were in stock anywhere in the US), then took us 1 month to set up the appointment only to sit at the dealership. months to locate the struts (none were in stock anywhere in the US), then took us 1 month to set up the appointment only to sit at the dealership. The Service advisor said the service would take 4-6 hours. After the 6th hour, The van was never taken into the shop and no work was performed. I got my keys and left. This makes the 3rd time we've attempted to use Apple Ford, Columbia, Maryland in the hopes of having work done on our Van. This dealership/service center is off limits, permanently. More

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Apple ford for life! i cant tell you how much i have enjoyed my experience with apple ford. i bought an F150 here years ago for a great price and the customer service the i cant tell you how much i have enjoyed my experience with apple ford. i bought an F150 here years ago for a great price and the customer service then and afterwards has been truly inspiring! i cant say enough how much i have enjoyed it. Thank you everyone over at apple for doing what you do to deliver this kind of service! #customerforlife More

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Quick Lane The service at Quick Lane is great. Same with the full Service Department. Everyone goes beyond to help the customer. My experience was excellent and The service at Quick Lane is great. Same with the full Service Department. Everyone goes beyond to help the customer. My experience was excellent and I am very happy. More

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Above and Beyond My car wasn't ready by closing time as they told me it would be, as it was a complicated job. I was angry since I had not planned being car less for a My car wasn't ready by closing time as they told me it would be, as it was a complicated job. I was angry since I had not planned being car less for another day and had no way home etc. Curtis Ford went back and got 2 technicians ( Ian being one of them) to agree to stay late and help finish my car that night! I waited an hour after they closed and finally got my car back. While I waited they made me feel comfortable with beverages/TV/music on. They even discounted me on the service prices due to the inconvenience. It was much appreciated, when they could have just sent me away for the night car less. Great customer service made up for the miscommunication! I will return here with future car repairs. More

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Five stars is an understatement These two are unbeatable and memorable. Their presence while attending or conversing with you is unlike what you find in customer service anymore. Alt These two are unbeatable and memorable. Their presence while attending or conversing with you is unlike what you find in customer service anymore. Although I have not experienced any reasons for disappointment during any of my visits, sales, or phone calls, these two stand out and are impossible to overlook. Find a reason to have their attendance during your visit; you will be pleased. More

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Needed new keys for my 2010 Taurus - and got them! Electronic keys are wonderful -- until you need a new one! But I knew I was in good hands the first time I spoke with Kevin and the parts guys (and I Electronic keys are wonderful -- until you need a new one! But I knew I was in good hands the first time I spoke with Kevin and the parts guys (and I apologize for not remembering their names). After the parts guys confirmed the keys were there to cut and program, they took the time to explain the process to me. Then Kevin arranged an appointment for a few hours later, and we were off and running, Everyone I dealt with was professional, knowledgeable, and clearly ready to get it right the first time. I could not be happier. I definitely will be back, and highly recommend the team there. We're a Ford family, so I am spreading the word. Y'ALL ROCK!! More

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Awesome Service Department I am always pleased with the work & customer service provided in Apple Ford's service department. I would highly recommend Kevin Ford for all of your I am always pleased with the work & customer service provided in Apple Ford's service department. I would highly recommend Kevin Ford for all of your Lincoln service needs. The service department is headed by excellent leader under the direction of Curtis Ford. I always look forward to coming back. Thank You Lincoln team & Apple Ford Service Department. More

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Great service by Kevin Ford Kevin did an outstanding job servicing the car the day I called in. he order the part and it was fixed for me to be able to take car home the same Kevin did an outstanding job servicing the car the day I called in. he order the part and it was fixed for me to be able to take car home the same day. More

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