Kevin Marshall

Service department is a scam. I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next ti I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next time I took my car in for a free oil change the battery they said was failing previously was magically testing fine now. If you get oil changes here ALWAYS decline the maintenance they try and upsell you. My wife was duped when they said her rear brake pads were low and needed to be replaced. She agreed to have the brake pads replaced. When she picked up her car they billed her $700 for flushing the brake lines, and new pads and rotors More

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While every time I have been in, my service rep was friendly and helpful. The quality of work and concern for the customer does not exist. I brought my vehicle in on two occasions for excessive condens friendly and helpful. The quality of work and concern for the customer does not exist. I brought my vehicle in on two occasions for excessive condensation on the inside of the windshield, they told me this was normal. I had to go to another dealership, who discovered the seal around the windshield was leaking. In the mean time my car had began to smell from the moisture and actually had mildew in my vents. I reached out to Apple Ford to express that I was upset with the service I received. After reaching out to Apple Ford with my dissatisfaction in writing, I received a response saying they do not always get if right, please give them a second chance. I did exactly that, I asked them to fix a paint defect. They returned my vehicle a week later only completing half the work, I pointed out that the work was not complete and was told to call my service rep, (who was out that day). I called and brought the vehicle back they took another week and finished the work, but this time they damaged the interior of my vehicle when they removed the back window, the worse part is they failed to tell me. While I am sure the damage was accidental, they had to know when they did it. I reached out to the service manager about the damage. Who directed me back to my service rep. They fixed the damage, but they have never reached out to apologize or to see if I was satisfied with the repairs. I feel like my concerns were never heard. In addition, their loaner cars are sub par compared to the vehicle that I purchased from them. This is disappointing when you end up with one of them for a week at a time on multiple occasions!!! More

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my check engine light was on. I was informed it was due to defective ignition coils and cost was covered by Ford. I got the car back in one day without an appointment. Great experience. to defective ignition coils and cost was covered by Ford. I got the car back in one day without an appointment. Great experience. More

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