It was disappointing that I scheduled to have not only my
first service but also to address some technical issues in which I addressed over the phone when setting up the appointment and when they called to c
first service but also to address some technical issues in which I addressed over the phone when setting up the appointment and when they called to confirm I would be going in to be told they don’t have time and to schedule for another day. I never had this type of service with Toyota so it’s so disappointing.
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by JAMIEE.REYESS
Verified Customer
Verified Customer
Aug 12, 2026 -
Sierra Honda responded
Jamie,
We're sorry to hear about this experience and understand the frustration of having your appointment fall through after specifically addressing your concerns ahead of time. We'd like to look into what happened. Please reach out to our management team directly so we can make this right.
They always do a great job, are professional and nice to
work with. I have taken my Hondas to this dealership for over 20 years!
They always fix the problem!
work with. I have taken my Hondas to this dealership for over 20 years!
They always fix the problem!
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by TJB108
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2026 -
Sierra Honda responded
Two decades strong, now that's a track record we're proud of!! So glad we've kept your Hondas running great year after year!
As usual, Kevin Eng and Sierra Honda took excellent care
of my car in this follow-up service visit.
of my car in this follow-up service visit.
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by bonnie.r.packard01
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2026 -
Sierra Honda responded
Bonnie,
Thanks for continuing to trust us with your car's care. Glad Kevin and the team delivered excellent service again on this follow-up visit.
I can't say much, as I have not often requested service
from this dealership. However, the offices appeared to be neat and clean, and the various agents seemed efficient at what they were doing at the time
from this dealership. However, the offices appeared to be neat and clean, and the various agents seemed efficient at what they were doing at the time.
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by HAL1
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2026 -
Sierra Honda responded
Thank you for taking the time to share your impressions. We're glad the office presented well and that our team came across as efficient during your visit.
Very fast convenient service always a great experience !
They are very reliable and communicate with you
They are very reliable and communicate with you
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by antonio.solis7017
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2026 -
Sierra Honda responded
Antonio,
Fast, reliable, always on point, you nailed exactly what we strive for!! So glad every visit keeps living up to that standard for you!
Kevin was great and very helpful.
He provided guidance and was patient with me. Thanks Kevin.
He provided guidance and was patient with me. Thanks Kevin.
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by delgadofred76
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2026 -
Sierra Honda responded
Fred,
We’re thrilled to hear Kevin made your experience such a positive one with his helpful advice, patience, and care. We’re lucky to have him on our team and appreciate you sharing your feedback!
Very helpful and patient.
Good customer service. They were able to answer all of my questions
Good customer service. They were able to answer all of my questions
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by GJSMP
Verified Customer
Verified Customer
Aug 06, 2026 -
Sierra Honda responded
We’re thrilled to hear our team went above and beyond to provide patient, helpful service and make sure all your questions were answered. Creating a comfortable and informative experience is always our goal!
Making the appointment was quick and easy.
Kevin is a pleasure to deal with and I feel he is honest about what needs to be done which is extremely important to me.
Kevin is a pleasure to deal with and I feel he is honest about what needs to be done which is extremely important to me.
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by JULIE.RESSLER
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2026 -
Sierra Honda responded
Julie,
Thank you for the great review! We’re happy to hear Kevin makes your service visits easy and that you appreciate his honest approach. We’ll be sure to share your kind words with him. Thank you for choosing Sierra Honda!
Kelvin, our Service Manager at Sierra Honda, has served
as my primary point of contact since Mr. Howard's departure, and I wish to commend his exceptional service. Kelvin consistently provides a level of s
as my primary point of contact since Mr. Howard's departure, and I wish to commend his exceptional service. Kelvin consistently provides a level of service that aligns with the standards of a luxury automotive dealership. Upon my arrival, Destiny consistently offers a warm and familiar welcome during the vehicle check-in process. James and Stephen are also instrumental in meticulously documenting all pertinent details regarding the purpose of my visit. Furthermore, Chris W and Chris B consistently exhibit a welcoming demeanor and proactively inquire about any additional assistance I may require. Vanessa, the Service Advisor, is highly commendable for her pleasant disposition, extensive knowledge, and patient approach.
Kelvin, thank you once again for your consistent attention to my needs.
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by Ms. Bridges
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2026 -
Sierra Honda responded
Ms. Bridges,
Thank you for this outstanding and detailed review! We're glad Kelvin has seamlessly stepped up as your primary point of contact and continues to provide the exceptional standard of service you've come to expect. We also appreciate you recognizing Destiny, James, Stephen, Chris W., Chris B., and Vanessa for their individual contributions to making every visit welcoming and thorough. We are truly grateful for your continued trust in our entire team at Sierra Honda.
Kevin Eng is one of the main reasons I come to Sierra
Honda dealership. He is very professional, courteous, and friendly.
Honda dealership. He is very professional, courteous, and friendly.
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by bonnie.r.packard01
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2026 -
Sierra Honda responded
Bonnie,
Thank you for this kind review! We're glad Kevin Eng's professionalism, courtesy, and friendliness continue to bring you back to Sierra Honda. We truly appreciate your loyalty and your trust in him.