Kennie Conley

My wife and I recently purchased a "Precision Certified Pre-Owned" 2022 Acura RDX A-Spec Advance from this dealership, and frankly, we are disappointed at the lack of quality and attention to detail throug Pre-Owned" 2022 Acura RDX A-Spec Advance from this dealership, and frankly, we are disappointed at the lack of quality and attention to detail throughout the entire process. The salesperson was adequate, and was knowledgeable with the features of the car during the test drive, and the finance rep was friendly and not too pushy. The certified used car manager Kennie Conley is probably the most culpable in this whole ordeal. His responses to our complaints and questions were in some cases abject lies. The dealership as a whole completely dropped the ball on delivering what they claim to offer: a true Acura Certified experience. For starters, this vehicle is required to go through Acura’s rigorous 182-point inspection, but based on our experience, it’s hard to believe anyone inspected any part of this car. Here's a list of glaring issues we discovered almost immediately: 1. A front-end vibration was noticeable during the test drive, which clearly points to a tire imbalance—something that should have been caught before we even saw the vehicle. ( in the salesman defense he did immediately take the car back to service to check the tire balance issue and is was fixed)( required by the Acura 182 point inspection pg. 4 checklist item 180. Wheel/Tire/Steering (abnormal vibration and stiffness) 2. AcuraLink was still registered to the previous owner, and our 3-month trial subscription wasn’t activated. Acura Checklist pg. 2, item 55. Acuralink (operation-Check subscription status)(update 2 weeks later and still can't connect) 3. SiriusXM trial? Not renewed. Acura Checklist pg. 4 under Certified program standards SiriusXM Radio activation by service department (90-day free customer trial) 4. The navigation system contained the previous owner's data—completely unacceptable for a "certified" car. Acura checklist pg. 2, 58. Navigation System (Operation, display, clear all stored data) 5. The navigation software had not been updated. 2 years behind. 6. The interior was not cleaned properly. We found debris in the console and cup holders. Cleanliness is mentioned many times in the checklist that all areas must be clean. 7. There's visible damage to the headliner near the front passenger side. Acura checklist pg. 2 item 45. Headliner (Condition – must be clean and free of damage) 8. The cabin air filter was filthy—filled with debris and what looked like rodent damage. Acura checklist pg. 3 item 160. Cabin Filter (Replace if dirty) 9. The engine air filter was also dirty and clearly hadn't been replaced. Acura Checklist pg. 3 item 159. Engine Air Filter (Replace if dirty) **The used car manager stated that "While these filters should have been inspected, they are not required for replacement until 25,000 miles, along with the engine filters" 10. The engine oil is below the add line. Acura checklist pg. 3 item 114 Engine (Condition, fluid level and leaks). 11. I there is a leak from the transmission or transaxle. Acura checklist pg. 3 item 116. Transmission (Operation – MT or AT, fluid level and leaks) Beyond these issues, basic customer service standards were completely ignored. No one bothered to show my wife how to use any of the vehicle’s more technical features or assist her in connecting her phone to the infotainment system. Isn’t this expected for a purchase at this level? Oh, and the icing on the cake? The car was doused in a cheap, overpowering air freshener that made it feel like we bought from a low-end, budget lot. It was almost insulting. The manager has made no effort other than an email making excuses for all of the items listed above. I have asked him to call me multiple times and he has not returned my call. This dealership clearly doesn’t live up to the Acura brand or the standards of Acura's PRECISION Certified Pre-Owned vehicle program. Take your business elsewhere if you expect honesty, quality, and professionalism. More

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This dealership has very polite and a very helpful staff who takes the time to assist the customers needs who takes the time to assist the customers needs More

by BREDUS1 Verified Customer Verified Customer

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My visit to Shottenkirk was for the purchase of a 2025 Acura Integra. I had no contact with the service dept. But I must say that absolutely everyone I dealt with in purchasing the car was helpful, frie Acura Integra. I had no contact with the service dept. But I must say that absolutely everyone I dealt with in purchasing the car was helpful, friendly and proficient at their job. More

by JFRANCOMAC Verified Customer Verified Customer

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The complete customer service we were shown during the purchase of a new RDX was outstanding. Travis was so easy to work with and so pleasant and informative. Kennie was very kind as well. Overall, it was purchase of a new RDX was outstanding. Travis was so easy to work with and so pleasant and informative. Kennie was very kind as well. Overall, it was the best car buying experience. I love my new vehicle and look forward to a long relationship with this group of professionals. More

by Smith Verified Customer Verified Customer

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All service was handled perfectly. All service apponitments that I have had have been exceptional. Thank you. All service apponitments that I have had have been exceptional. Thank you. More

by SKOSLOW2828 Verified Customer Verified Customer

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Great and prompt service. Answers any questions . Polite staff, well trained and a pleasure doing business there Answers any questions . Polite staff, well trained and a pleasure doing business there More

by RCAMP1 Verified Customer Verified Customer

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Travis was friendly, professional, knowledgeable, and courteous during the entire process of new car purchase from initial phone call to the final wave good-bye from parking lot. He offered to answer any courteous during the entire process of new car purchase from initial phone call to the final wave good-bye from parking lot. He offered to answer any questions we may have later about our new car. He is an asset to the company. More

by JPSTARLING Verified Customer Verified Customer

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I've purchased two vehicles from this dealership, and we've always entrusted the care for them to its amazing service department. Alan is fantastic, with great knowledge of the vehicles and servicing. W we've always entrusted the care for them to its amazing service department. Alan is fantastic, with great knowledge of the vehicles and servicing. We moved out of the area, but returned to Shottenkirk for service because of Alan's kind customer service and we like this dealership. More

by SHERYL.AUTHOR Verified Customer Verified Customer

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Randy Pettway and Kenny worked with me in a very professional and personal manner. I don’t like the experience of buying cars. However, this was as enjoyable as a car buying experience can be. Thank professional and personal manner. I don’t like the experience of buying cars. However, this was as enjoyable as a car buying experience can be. Thanks fellas. More

by Taz Tuck Verified Customer Verified Customer

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Great experience leasing my wife her new MDX. Very straight forward and easy to do business with. Very straight forward and easy to do business with. More

by aaustin.andrew Verified Customer Verified Customer

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