Ken Mercer | Page 17

Have bought several cars over the years here and always professional and great customer service. I bought my last car with the help of Ken Mercer and he was an absolute pleasure to work with and he made su professional and great customer service. I bought my last car with the help of Ken Mercer and he was an absolute pleasure to work with and he made sure I found the right car to fit my needs. I highly recommend working with Ken to help navigate thru the car buying process More

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I drove all my way from DC to Heritage Honda Westminster and purchased my first New Honda CR-V EX here. The great experience I received totally worthd my 1 hour driving. Chris, Ken, Robert and Gregg were ex and purchased my first New Honda CR-V EX here. The great experience I received totally worthd my 1 hour driving. Chris, Ken, Robert and Gregg were extremely professional, friendly and thoughtful for their customer, especially during this microchip shortage time where there is not a lot of cars on the market to sell. You know it's always easy to be kind and professional for salesmen during Buyer's marker, but it's not easy to stay so during Seller's market. Thank you Chris for helping me to find the right car. I felt quite guilty to let him pull out so many cars for me from the garage to have a look and try, especially for a such hot weather. He never had any complains and always willing to do so with the smile, never gave me any pressure to buy. A lot of thanks to Ken, one of the greatest salesman I ever met, very patient and gave me a lot of good advice (& tips) for insurance and other stuff. Thank you Robert and Gregg for helping me to get a good offer. More

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Last month I bought my first car. Went around 6 o’clock. When I walked in the door I saw Ken and he walked straight up to me and was ready to answer all my questions and needs. He really cares about the pro When I walked in the door I saw Ken and he walked straight up to me and was ready to answer all my questions and needs. He really cares about the products he sells and making sure the customer is happy. I would recommend anyone going to the Honda dealership to go see Ken. After the whole process it was even after 10 and the manager Robert bought me McDonald’s since I didn’t get to eat dinner. More

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WOW!!! I called Ken about a red CR-V they had in stock, made an appointment for the next day but had to cancel. Ken asked if we would be willing to do some quotes over the phone and I said why not. Long s made an appointment for the next day but had to cancel. Ken asked if we would be willing to do some quotes over the phone and I said why not. Long story short we came to an agreement and they delivered our CR-V Touring Edition down to us on the Eastern Shore and drove our Civic trade back. Signed all the paperwork on the dining room table, can't ask for more than that! More

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Not your typical car salesman. Ken was great to work with, gave us what we felt was a fair deal on a new Honda. He took the time to explain all of the features on the new car as well. Would highly recom with, gave us what we felt was a fair deal on a new Honda. He took the time to explain all of the features on the new car as well. Would highly recommend if anyone is in the market for a new Honda to contact Ken. More

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Ken was very easy to work with he explained all and went the extra mile to get what we needed would recommend him to anyone looking the extra mile to get what we needed would recommend him to anyone looking More

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I had a great experience working with Ken. He was very helpful with my trade-in and paid attention to all the details throughout the entire process. helpful with my trade-in and paid attention to all the details throughout the entire process. More

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I had a terrific experience with Heritage Honda. I felt like I was VIP. Ken took really good care of me throughout he whole process. like I was VIP. Ken took really good care of me throughout he whole process. More

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Great dealership at Heritage Honda had a wonderful experience with sales and leasing consultant Ken Mercer . He has made my experience calming and he walked me through each step and carefully explaine experience with sales and leasing consultant Ken Mercer . He has made my experience calming and he walked me through each step and carefully explained everything for me to understand . If you want an easy way to go and a calm process on purchasing a vehicle please check Ken Mercer out I highly recommend this guy . You won’t be disappointed I guarantee it !! More

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The whole process was one of the most pleasant I've ever experienced. No push, no hassle, even the sale finalization was fast and agreeable. Ken Mercer had a fabulous disposition that made him enjoyable to experienced. No push, no hassle, even the sale finalization was fast and agreeable. Ken Mercer had a fabulous disposition that made him enjoyable to talk to. His genuinely personable attitude made the whole process feel relaxed and positive. More

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