Ken Mercer | Page 16

WOW!!! I called Ken about a red CR-V they had in stock, made an appointment for the next day but had to cancel. Ken asked if we would be willing to do some quotes over the phone and I said why not. Long s made an appointment for the next day but had to cancel. Ken asked if we would be willing to do some quotes over the phone and I said why not. Long story short we came to an agreement and they delivered our CR-V Touring Edition down to us on the Eastern Shore and drove our Civic trade back. Signed all the paperwork on the dining room table, can't ask for more than that! More

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Not your typical car salesman. Ken was great to work with, gave us what we felt was a fair deal on a new Honda. He took the time to explain all of the features on the new car as well. Would highly recom with, gave us what we felt was a fair deal on a new Honda. He took the time to explain all of the features on the new car as well. Would highly recommend if anyone is in the market for a new Honda to contact Ken. More

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Ken was very easy to work with he explained all and went the extra mile to get what we needed would recommend him to anyone looking the extra mile to get what we needed would recommend him to anyone looking More

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I had a great experience working with Ken. He was very helpful with my trade-in and paid attention to all the details throughout the entire process. helpful with my trade-in and paid attention to all the details throughout the entire process. More

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I had a terrific experience with Heritage Honda. I felt like I was VIP. Ken took really good care of me throughout he whole process. like I was VIP. Ken took really good care of me throughout he whole process. More

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Great dealership at Heritage Honda had a wonderful experience with sales and leasing consultant Ken Mercer . He has made my experience calming and he walked me through each step and carefully explaine experience with sales and leasing consultant Ken Mercer . He has made my experience calming and he walked me through each step and carefully explained everything for me to understand . If you want an easy way to go and a calm process on purchasing a vehicle please check Ken Mercer out I highly recommend this guy . You won’t be disappointed I guarantee it !! More

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The whole process was one of the most pleasant I've ever experienced. No push, no hassle, even the sale finalization was fast and agreeable. Ken Mercer had a fabulous disposition that made him enjoyable to experienced. No push, no hassle, even the sale finalization was fast and agreeable. Ken Mercer had a fabulous disposition that made him enjoyable to talk to. His genuinely personable attitude made the whole process feel relaxed and positive. More

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I retired recently from our local Caterpillar dealership, service department. The bar was always high and we did well. My experience with the Westminster Honda salesman Robert Mason was outstanding and must service department. The bar was always high and we did well. My experience with the Westminster Honda salesman Robert Mason was outstanding and must be a valued employee. His team is also very impressive, they work together seamlessly witch is not an easy objective to achieve. In my mind you guy's were excellent, and will recommend your dealership to all I know. My Thanks to you all.... The Miller's.... More

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My lease was up in my 2018 Honda Pilot and last week I went to the original dealer that I got it from to see what deal they could give me to lease a new 2021 Pilot. After a lot of back and forth with the went to the original dealer that I got it from to see what deal they could give me to lease a new 2021 Pilot. After a lot of back and forth with the Salesman and the Sales Manager, they told me their “best deal”, but I left the dealer without a new Pilot because they didn’t have the color I wanted. They said that they were going to try to find it. Thank God they didn't have it, as I thought that they could have offered me a better deal. Then, the next day I went to Honda of Westminster because they had the color that I wanted in their inventory and I wanted to see if they could give me a better deal. When I got there, I was received by one of the Sales Manager and he introduced me to Ken Mercer. I have never felt more comfortable with a Sales Associate at a dealership. His professionalism, honesty, and empathy were exceptional! He was able to work the deal out with the General Manager and they gave me a much better deal than the one I had at the other dealership and I got a wonderful 2021 Honda Pilot in the color that I wanted. If you are looking for the best Sales Associate there is out there to buy a Honda, look no further, Ken Mercer will be your best option. And if you are looking for the best Honda dealership with the best deal and the best personnel, you have to visit Honda of Westminster. You will not be disappointed! Other personnel that were part of the transaction, Robert Lee (General Manager) Keith O’Connor (General Sales Manager), Joan Figuereo (Sales Manager), and Gregg Smith (Financial Manager) were awesome too. They will be my dealership for life. Thanks so much for a great service! More

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Had a wonderful time finding a new car here. We weren't positive if if it was the right fit but after talking with the salesman and checking it out we knew we had to go home with it. They went above and be positive if if it was the right fit but after talking with the salesman and checking it out we knew we had to go home with it. They went above and beyond to get us in our new car and we can't be anymore grateful. No headaches just ease. Highly recommend ! More

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