Ken Mercer | Page 18

I called and had visited several Honda dealerships looking for a new 2021 Ridgeline RTL-E and most of the salesmen were just average. When I called Heritage and asked for new vehicle sales, I was for looking for a new 2021 Ridgeline RTL-E and most of the salesmen were just average. When I called Heritage and asked for new vehicle sales, I was fortunate to have Ken Mercer answer the phone. After reviewing your on-line vehicles, I made an appointment with Ken. He showed me the vehicle I was interested in and answered all of my questions and I ended up purchasing the truck the same day. Ken was assisted by Robert Lee who was also fantastic. Both of these gentlemen were excellent as was Rich Ewalt who handled my finances and other transactions. More

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Ken is a straightforward and honest guy. I told him my criteria and what I had to have as well as what was important to me. He went to bat and worked with his Sales Manager, Keith, and got me the deal I w criteria and what I had to have as well as what was important to me. He went to bat and worked with his Sales Manager, Keith, and got me the deal I wanted. What is comes down to is that when my wife is ready for her new car I’m going to Ken Mercer first. After the sale I got a congratulatory email from Robert Lee. I twice asked Robert to put me in contact with someone who could help me with the nuisances of the cars features. I am still waiting for a reply. Not to fear I figured it all out. The bottom line is I intend to return to Heritage for my next vehicle purchase. Given the interaction with Robert I would rate the overall experience as 4.75. Ken is definitely a 5 in all aspects. More

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I had a great experience purchasing my new CR-V. Ken was my salesman.He answered all of my questions,familiarized with the all of the facets of the vehicle, inside and out.I couldn’t ask for a more personab my salesman.He answered all of my questions,familiarized with the all of the facets of the vehicle, inside and out.I couldn’t ask for a more personable,courteous, and professional salesman, Thanks Ken Steve Perrine More

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A really good experience to purchase the car I had been looking for. Ken knew what I wanted and he found it. Great SUV and the price was just right. looking for. Ken knew what I wanted and he found it. Great SUV and the price was just right. More

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Ken was best salesman I've ever worked with. And more importantly he's a great person, it was a pleasure getting to know him. importantly he's a great person, it was a pleasure getting to know him. More

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