Ken Mercer | Page 13

Good Afternoon: My daughter and I had the pleasure of working with Ken Mercer and Robert Lee the other night at the Westminister Heritage Honda dealership. We used to have a relationship with a Honda De working with Ken Mercer and Robert Lee the other night at the Westminister Heritage Honda dealership. We used to have a relationship with a Honda Dealership close to our home in Rockville but as of the car shortage, they have not been very nice to their clients or to us. Therefore, we drove an one hour up to Westminister Heritage Honda and it was worth the drive. It was the best thing we could have done. They stayed late with us to help finalize buying the car. I was not sure if I should get a Used HRV or a new HRV and they showed me both pricing to help me make my decision. They were absolutely wonderful to work with and we hope to always use this Honda Dealership in the future. This will be the new Sales Team that we will work with of our future purchases with Honda cars. Westminister Heritage Honda rolled out the red carpet for us and even checked that we returned home safely due to the distance we needed to drive home. Thank you so much for the excellent customer service that Westiminster Heritage Honda provided to my daughter and to me. Melissa and Phyllis Hirschman More

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Times are tough. With the car shortage, it is hard on everyone. We want the best car for our family. Salesman are trying to make a living selling something they don’t have. Ken was patient (so we’re we), everyone. We want the best car for our family. Salesman are trying to make a living selling something they don’t have. Ken was patient (so we’re we), and helpful while we made this purchase. We shopped other dealers , and we went with heritage. After lots of back and forth, they met our family’s needs. More

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When I talked to the store manager, Robert Lee, I asked for the car buying experience to be fun and honest. Robert assigned us to work with Ken Mercer and we were so grateful. Ken was not only fun and hone for the car buying experience to be fun and honest. Robert assigned us to work with Ken Mercer and we were so grateful. Ken was not only fun and honest, but a great person. We have formed a working relationship with Ken where we will purchase all of our cars from him. We also exchanged jokes and stories which made it even more personal and fun. We were impressed with the entire team at Heritage Honda who helped us. We were not only greeted with smiles all day, but they helped us with every step of the process. They collaborate in a way that makes you feel so good. Thank you. More

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I told Ken from the start I would not be able to work with a high pressure sales pitch. Ken always made us feel comfortable with our purchase. He is extremely personal and patient. He truly delivered with a high pressure sales pitch. Ken always made us feel comfortable with our purchase. He is extremely personal and patient. He truly delivered outstanding customer service. More

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Outstanding experience working with Ken. Professional with a highly personal touch. Thanks Ken Great Ridgeline with a highly personal touch. Thanks Ken Great Ridgeline More

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Ken Mercer was very helpful and very responsive to me during this process. It was a pleasure working with him. during this process. It was a pleasure working with him. More

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"Highly Recommend!"Ken was great to work with and really "Highly Recommend!" Ken was great to work with and really went above and beyond to secure my desired car. He also kept me well informed along the way "Highly Recommend!" Ken was great to work with and really went above and beyond to secure my desired car. He also kept me well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him. More

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Honest friendly competent service My second Honda this Honest friendly competent service My second Honda this 3 Ken truly strives solve your problem. Honest friendly competent service My second Honda this 3 Ken truly strives solve your problem. More

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What a pleasure to work with Ken. He went above and beyond to make sure I got the vehicle I wanted even when inventory was low. He went as far to contact several other dealerships until they located th beyond to make sure I got the vehicle I wanted even when inventory was low. He went as far to contact several other dealerships until they located the car I wanted and had it delivered within a few days. He is personable, honest and respectful of your time. He is most deserving of a 5/5 star rating. More

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They did an Awesome job giving me more for my trad in vs Carmax and the guys across the stree from car max). This is a great place to make a deal for a car. Even in this market. Ken and Jared were phen Carmax and the guys across the stree from car max). This is a great place to make a deal for a car. Even in this market. Ken and Jared were phenomenal to work with. More

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