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Kelly Blackwell
Kelly Blackwell at Stivers Ford of Birmingham
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Kelly Blackwell

GSM

Stivers Ford of Birmingham

500 Palisades Blvd
Birmingham, AL 35209

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4.6
10 Reviews

Dealership Experience

5 mos

Industry Experience

29 yrs, 9 mos

Languages Spoken

English English

4.6

10 Reviews

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10 Reviews of Kelly Blackwell

March 03, 2025

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Employee Rating

Best service I have ever had buying a vehicle would recommend to everyone i know great experience More

by KELLYHERRING1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Cheatwood, Greg Cooks, Avery Blackall, Bob Haines, Cody Banks, Krysta Winston, Richard Bisso, Xavier Brantley, Ethan Armistead

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February 13, 2025

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Colton wad great to work with. Help me thru the entire process. It was as great experience More

by JTKARR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Asher Shurafa

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February 11, 2025

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Employee Rating

Just an absolutely horrible buying experience. Run away fast! After agreeing on a price and committing to purchasing a vehicle, the vehicle was sold to another person while the business office was More

by Hoosier
Recommend Dealer
No

Other Employees Tagged: Carter Wynn

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Feb 11, 2025

Stivers Ford of Birmingham responded

Mr. Pease - thank you for taking my call. As I told you on the call we had you looking at the vehicle remotely and another guest here in the showroom at the same time. They went into the business office to sign paperwork on it with a different sales person. I am very sorry that this happened. Unfortunately it does happen from time to time that we have multiple customers looking at the same vehicle at the same time. I appreciate you listening to me and talking through this situation. I know the end result is the same but I feel like our conversation helped in understanding how things happened. As I told you our reputation means a lot to us and we would never do anything intentionally to upset one of our guests. If I can assist you with anything in the future please reach out to me personally. Kelly Blackwell, general sales manager, kblackwell@stiversonline.com 205-941-6070 ext. 4021

Feb 11, 2025

Stivers Ford of Birmingham responded

Mr. Pease - When you sent your email requesting a call in the morning, I replied within 5 minutes asking you you were asking Carter, your salesperson, or myself to give you a call and asked you how early I could call you. I never received a response. Carter then reached out to you that evening when he noticed that the vehicle you were looking to purchase was driving out of the dealership because it was sold by another salesperson. Again I am sorry that this happened, it doesn't happen every day. As I explained to you that pre-owned vehicles are 1 of 1 and none are the same. It is a shame that this happened. Kelly Blackwell

Feb 11, 2025

Hoosier responded

I sent an email directly to Kelly asking him to, "call me first thing in the morning". He didn't. He did call after I posted a negative review. He admitted that as Sales Manager, he didn't know what vehicles his staff had sold or were working on selling. He said another customer was in the office for 4 hours working on a similar deal with another salesperson...and he didn't know. If "multiple customers are looking at the same vehicle at the same time"...and it happens from "time-to-time" they should fix the issue of agreeing to sell the same vehicle to two or more customers. In the communication business, we communicate. In the car business, they apparently like to be surprised and bewildered! I can't imagine their daily fun.

January 26, 2025

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Employee Rating

Colton was great to work with. I enjoyed talking and working with Kelly also. A very good experience More

by JTKARR
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Asher Shurafa, Colton Stein

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January 20, 2025

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MY EXPERIENCE WAS GREAT! AS SOON AS I PULLED MY CAR IN THE SHOP, THEY CAME OUT RIGHT THEN TO CHECK ON ME. I WAS IN AND OUT IN NO TIME. ALSO, THE WAAITING ROOM IS EXTREMLY NIC More

by LEIGHANNE.MCGUIRE
Recommend Dealer
Yes

Other Employees Tagged: Avery Blackall, Asher Shurafa, Cody Banks, Jackson Willis, Jonathan Jordan, Richard Bisso

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January 16, 2025

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Great team with a great experience. Blake was awesome. Couldn’t be happier with my purchase. More

by KSHEHEE93
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Blake Lawson, Colton Stein

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December 29, 2024

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Everyone worked as a team and Blake went above and beyond to help me purchased my bronco. More

by SETOU1974
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Recommend Dealer
Yes

Other Employees Tagged: Justin Cheatwood, Blake Lawson , Carlos Brown

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December 23, 2024

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They were very helpful and nice. I have recommended them to many people. Will definitely go back More

by AVERYKELLY06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Cheatwood, Greg Cooks, Avery Blackall, Blake "Bo" Okeefe, Bob Haines, Cody Banks, Richard Bisso, Xavier Brantley , Carlos Brown

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December 07, 2024

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Great job from Quick Lane for fixing my tires! I stay in Atlanta and I was traveling to Memphis! More

by RKEYSJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Taylor Davis , Luke

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Dec 07, 2024

Stivers Ford of Birmingham responded

Thank you for taking the time to let us know about your experience with our service department. We appreciate your business.

December 06, 2024

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Employee Rating

Mr.Kelly Blackwell General Sales Manager, Ms. Autumn Houser and Mr. Cody Banks did an amazing job putting us in our new Ford Explorer... Couldn't have ask for better service ... I highly recommend Sti More

by CINDYLE9NARD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Cheatwood , Autumn Houser

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