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Kelia House
Kelia House at Volkswagen of Downtown Chicago
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Kelia House

Internal Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.4
32 Reviews

Industry Experience

2 yrs, 6 mos

4.4

32 Reviews

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32 Reviews of Kelia House

January 09, 2025

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Employee Rating

Ever since my car was in for the recall - I don’t feel like the quality of customer service/service department has been the same - it has been much lower. I am not sure they have my loyalty or trust anymo More

by Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Luis Tinoco, Mike Szafraniec, Alonzo Bass, Grant Bode, Larry Cohen

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Jan 13, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

December 23, 2024

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Employee Rating

Excellent communication. Helpful and respectful. Thank you for providing a positive experience with vw Downtown Chicago More

by Penelope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Jaber, Grant Bode

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Dec 23, 2024

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you, Penelope. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

December 13, 2024

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Employee Rating

My salesman was amazing , but not really happy with everything else I have a dent in my door and it’s so Much . I would of rather waited More

by CHERYLWASHINGTON86
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Alonzo Bass, Grant Bode, Christy Croft, Larry Cohen

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Dec 18, 2024

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

November 13, 2024

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Employee Rating

Avery was an amazing sales consultant, before and after the sale. Luis in service was great as well. Highly recommend! More

by PEDIGOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Mike Szafraniec, Baha Yer

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Nov 14, 2024

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad Avery and Luis were able to help, and we hope to see you again!

November 09, 2024

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Employee Rating

Terrible, unprofessional , scam , i will never use them again..i will avoid them like a plaque More

by Mohamed Elhelw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Luis Tinoco, Fred Borek, Alonzo Bass , Willie Ware

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Nov 09, 2024

Volkswagen of Downtown Chicago responded

Dear Mohammed Elhelw, our records show that you have not been here since July and this is the 3rd 1 star review we have received from you. We are happy to help you with any of your concerns. Was this a new issue that we can assist with or is this the same concern we worked on last time? Please let us know so we can help and what we can do to try and make this right. you can reach us privately via a call or text at 888-335-3496 and I can promise we will do what we can to make this right. Thank you

Nov 15, 2024

Mohamed Elhelw responded

Earlier, I attempted to resolve this issue directly with your team, and you assured me that your service manager would follow up to address the matter. However, despite this promise, no one ever reached out, which makes it clear that resolving customer concerns is not a priority for you. I also sought mediation through the BBB, but your response was dismissive and showed no genuine interest in resolving the matter. As a former customer, I believe it’s important to share my experience to inform potential customers. They should be aware that you may attempt to impose unnecessary charges that other dealers do not, and they should insist on obtaining clear, upfront pricing for parts and services before proceeding with any business with you,They should also be aware that if you fail to deliver the job on time, you may place the blame on them. Furthermore, if a loaner car is offered, you may attempt to charge them for it, adding further frustration to an already unsatisfactory experience.

November 04, 2024

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Employee Rating

It was a wonderful experience working with the team members at the dealership. Thanks to everyone More

by SALIL9K
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Baha Yer

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Nov 04, 2024

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 21, 2024

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Employee Rating

The price is good and good service attitude for me，but the transfer are a little slow. More

by KWU1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Aguilera

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Oct 21, 2024

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

October 15, 2024

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Employee Rating

FAMILY NOW, AND I AM VERY RESERVED ABOUT CALLING PEOPLE FAMILY! BEAUTIFUL SALESPEOPLE THAT CARE ABOUT THEIR CLIENTS, THAT INCLUDES THE SERVICE DEPARTMENT! FROM MY BUYING MY VEHICLE TO GETTING SERVICE ON MY More

by tigress3243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julian Perez, Rocco Cesario, Syrell Fuel, Celia Mijangos, Larry Cohen, Brandi Givens

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Oct 15, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your wonderful review! We’re thrilled to hear about your experience at Volkswagen Downtown Chicago and that you felt treated like family. Our team, especially Brandi, is dedicated to providing a warm and caring environment, and it's fantastic to know that you enjoyed your time with us. Your kind words mean the world to us, and we greatly appreciate your willingness to recommend our dealership. If you have any friends or family in need of a vehicle or service, please don’t hesitate to send them our way. We look forward to serving you and your loved ones in the future! Thank you again for choosing us!

October 15, 2024

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Employee Rating

Kelia is an absolute amazing salesperson! Who is attentive to the buyer and their needs, especially their wallet! Knowledgeable, friendly, honest and very helpful, her and SYRELL are the best More

by tigress3243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Rocco Cesario, Syrell Fuel, Celia Mijangos, Larry Cohen, Brandi Givens , KELIA, SYRELL, BRANDI, CELIA, LARRY, JULIAN, ROCCO ARE ALL AMAZINGLY ATTENTIVE EMPLOYEES AND THEY MAKE YOU FEEL AT HOME IN A STRESSFUL SITUATION, AND I THANK EACH AND EVERY SINGLE ONE OF YOU!

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Oct 15, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words! We're thrilled to hear that Kelia and Syrell provided you with an amazing experience at Volkswagen Downtown Chicago. Our team is dedicated to understanding our customers' needs and ensuring they feel valued throughout the buying process. Your satisfaction means the world to us, and we can’t wait to assist you again when you're ready to trade up! If you have any friends or family looking for a new vehicle, we would greatly appreciate your referrals. Thanks again for choosing us!

September 25, 2024

Dealership Rating
Employee Rating

Its always a pleasure coming to this dealership. They're always friendly and fast on service! More

by Josue_bhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec

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Sep 26, 2024

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

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