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Kelia House
Kelia House at Volkswagen of Downtown Chicago

Kelia House

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.7
74 Reviews

Industry Experience

2 yrs, 10 mos

4.7

74 Reviews

Write a Review

74 Reviews of Kelia House

June 12, 2025

Dealership Rating
Employee Rating

Great service dept, fast and easy. Comfy waiting room as well. and TV to pass the time More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Fred Borek, Alonzo Bass, Grant Bode, Michael Boos

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Jun 12, 2025

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 05, 2025

Dealership Rating
Employee Rating

Volkswagen of Downtown Chicago’s service department was fantastic—quick, professional, and kept me fully informed throughout! More

by Ashleynowacki89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 05, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 04, 2025

Dealership Rating
Employee Rating

great service from the service dept everytime. Speedy and effective and fair priced. will come back again More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Fred Borek, Alonzo Bass, Grant Bode, Michael Boos

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Jun 04, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

June 04, 2025

Dealership Rating
Employee Rating

Her service was very good. She greeted me nicely you deserve a 10 for her good customer service More

by VONE28.JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Angel Santana, Davis Luckett, Alonzo Bass, Grant Bode, Julie Alejandre, Brandi Givens

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Jun 04, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

May 28, 2025

Dealership Rating
Employee Rating

This dealership was clean and easy to use. I could drive up same day for an appointment, and drop off my car while going back to work. They communicated frequent updates and made it very easy More

by DBARTLET0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado

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May 28, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 27, 2025

Dealership Rating
Employee Rating

Good quality service and excellent treatment by staff. I will come back soon for sure More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Rocco Cesario, Fred Borek, Jay Jaber, Alonzo Bass, Grant Bode, Michael Boos

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May 27, 2025

Volkswagen of Downtown Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

May 27, 2025

Dealership Rating
Employee Rating

Great shop and staff. The service is smooth and quick and the waiting area is clean and modern More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Julian Perez, Rocco Cesario, Fred Borek, Jay Jaber, Alonzo Bass, Grant Bode, Michael Boos

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May 27, 2025

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

May 23, 2025

Dealership Rating
Employee Rating

Kelia and Fred gave me courteous and professional service. This time went way much better than previous experience. More

by julio4220
Recommend Dealer
Yes

Other Employees Tagged: Kelia House

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May 23, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 21, 2025

Dealership Rating
Employee Rating

Kelia made certain that the part was available before taking the car up to the service area. Service completed in the hour and a half time frame that she estimated for me. I waited at the dealership. More

by SSBICAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco , Mohammed, the car porter.

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May 22, 2025

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

May 20, 2025

Dealership Rating
Employee Rating

Every time I brought my car in there was an issue. On there part and I’m still having issues More

by WENDYNELSON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
May 23, 2025

Volkswagen of Downtown Chicago responded

Hello Wendy: At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

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