Kekah Moma

BMW of Catonsville responded

Hello Jeremy, we're happy you found our staff to be so supportive during your experience here at BMW of Catonsville. Our team is available should you require any extra help.

BMW of Catonsville responded

drjeniffer, We take all customer concerns seriously and investigate any concern thoroughly. In this case, the concern was immediately elevated to our Corporate Director of Security, Ed Puls, because of the misplaced wallet. Thank you for speaking to Ed and our Service Manager, Mel Cuesta, and for assisting with the investigation. Our investigation shows you left the dealership at approximately 1PM. You stated that later that afternoon you received notifications from your bank about a charge to the credit card and that’s when you realized your wallet was missing. Unfortunately, you did not contact anyone at our dealership at that time. Around 6PM, one of our long-term employees found the wallet in a chair in the waiting room, and he immediately notified a manager. The employee and the manager looked in the wallet for identification and immediately called you. You arrived within the hour and picked up the wallet. We are glad you were able to get the charges removed by your credit card issuer. We are sincerely sorry for the lost wallet, however the wallet was not in our custody for approximately five hours after you left the dealership. We apologize if the time necessary to complete the work wasn’t clearly communicated to you. Regarding the video you mentioned, we provide an assessment of the vehicle condition in order to ensure the vehicle owner is aware of any condition that may need to be addressed currently or soon and also for your peace of mind if no items need attention. If you would like to discuss the matter further, please contact our Service Director, Mike Winter, at mwinter@mileone.com or 410-818-3315. Thank you.

BMW of Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

BMW of Catonsville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thanks for the recommendation, and have an amazing day!