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Keith Osier
Keith Osier | Page 22
Service Department Manager
Cortese Ford Lincoln
2400-2500 West Henrietta Road
Rochester, NY 14623
270 Reviews
Dealership Experience
25 yrs, 1 mo
Industry Experience
30 yrs, 1 mo
Languages Spoken
English
270 Reviews
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270 Reviews of Keith Osier
April 03, 2019
The guys had no idea what was going on Al was working and Keith was helping. It was chaos. Keith, as a service manager, didnt know anything about what vehicles were dropped off and the cust Al was working and Keith was helping. It was chaos. Keith, as a service manager, didnt know anything about what vehicles were dropped off and the customers had to wait to pick up. He saod he doesnt work back there and was helping so i assumed he didnt even work in the service department at all. I stood there waiting to ask about a part and took forever for them to ask me what i needed. Then I asked Al about my door handle and quoted me for the handle that opens the door. I needed the plastic piece for the handle to just hold on the door to pull it closed. Then he went to help someone else and I left. I am happy about the price and it didnt take that long. More
by jessican.muldoon
Verified CustomerOther Employees Tagged: Al Rosetter
April 01, 2019
service They greet you with good morning and the paper work is done they also check to see if you need a shuttle Darren is great They greet you with good morning and the paper work is done they also check to see if you need a shuttle Darren is great More
by cben191043
Other Employees Tagged: Darren Vanorden
April 01, 2019
Quick clean up Had some residual sealant around my door handles after a service visit and Talked to Keith about it, he had me come in and they fixed it while I waite Had some residual sealant around my door handles after a service visit and Talked to Keith about it, he had me come in and they fixed it while I waited. Also they gave my truck a bath for the inconvenience of having to come back. Awesome customer service, thank again. Mark More
by MARK.BANFIELD
March 25, 2019
Low tire pressure I had low tire pressure that kept coming on, on my new F-150 they fit me right in and fixed it free of charge within 30 minutes. Very personable peopl I had low tire pressure that kept coming on, on my new F-150 they fit me right in and fixed it free of charge within 30 minutes. Very personable people in the service center. More
by rkahl86
Other Employees Tagged: Al Rosseter
March 21, 2019
I was looking to save some money Ever since I bought a new Ford vehicle from Wayne Rainey way before you became Cortese this Ford Dealership has been nothing but professional from Sal Ever since I bought a new Ford vehicle from Wayne Rainey way before you became Cortese this Ford Dealership has been nothing but professional from Sales people to the Service Department employees I have dealt with. More
by gridgnome
Other Employees Tagged: Wayne Rainey , Jeff Cooper
March 20, 2019
Professionalism at it's best. They do a great job time after time, no matter of what brand I own. Very knowledgeable folks. Will always keep you posted and with a smile. They do a great job time after time, no matter of what brand I own. Very knowledgeable folks. Will always keep you posted and with a smile. More
by CHICORP
Other Employees Tagged: Dave Robinson
March 19, 2019
Thank you for taking care of my emergency repair ! Thank you Al our service advisor for helping me out and taking care of my repair !! Cortese Ford Service advisors ( Keith Al, Darren .Patrick ) , Thank you Al our service advisor for helping me out and taking care of my repair !! Cortese Ford Service advisors ( Keith Al, Darren .Patrick ) , ( Susan in the office who always has a smile ) and Technicians have always been courteous and knowledgeable. More
by ROCHMOM
Other Employees Tagged: Patrick Zimmerman, Darren Van Orden, Al Rosetter,
March 18, 2019
Attentative to your car service needs Patrick is very pleasant, he calls me by name when in come for service. Very thorough in asking questions about any car problems. Everyone always pr Patrick is very pleasant, he calls me by name when in come for service. Very thorough in asking questions about any car problems. Everyone always provides excellent service. Very efficient, car is ready within in a reasonable amount of time. More
by JAMA11
Other Employees Tagged: Dave Robinson, Patrick Zimmerman, Darren Van Orden
March 18, 2019
employees when i come in to have service work done the employees are aiways helpful and to let them know if i need anything while i am there when i come in to have service work done the employees are aiways helpful and to let them know if i need anything while i am there More
by adfreezer
Other Employees Tagged: Dave Robinson, Patrick Zimmerman
February 26, 2019
Car nys inspction Great customer service , Mechanics, service manager are knowledgeable and helpful. Location is easy to get to. Plenty of parking.i enjoyed the free c Great customer service , Mechanics, service manager are knowledgeable and helpful. Location is easy to get to. Plenty of parking.i enjoyed the free coffee and WiFi. More
by aanih
Other Employees Tagged: Patrick Zimmerman
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