Keith Osier | Page 17
Service Department Manager
Cortese Ford Lincoln
2400-2500 West Henrietta Road
Rochester, NY 14623
Dealership Experience
24 yrs, 10 mos
Industry Experience
29 yrs, 10 mos
Languages Spoken
English
261 Reviews
Write a Review261 Reviews of Keith Osier
March 25, 2020
Great Service Department. You're treated with respect. They explain your problems in a way you can understand. I've purchased my last 2 cars with them. This service Department is why I keep coming bac They explain your problems in a way you can understand. I've purchased my last 2 cars with them. This service Department is why I keep coming back. Their prices have been very competitive with other places. Initially I did not buy tires there. They matched the best price I could get elsewhere. I chose them because of the treatment I've received when I go there for normal maintenance. Making appointments is easy. They are very good at returning your vehicle within the estimated time. I highly recommend this service Department. More
Other Employees Tagged: Patrick Zimmerman
March 20, 2020
GREAT TIME Believe when the service tec. tells you that you have a problem ,and it is in your interest to get it fixed , please do, they are the best!! Believe when the service tec. tells you that you have a problem ,and it is in your interest to get it fixed , please do, they are the best!! More
Other Employees Tagged: Patrick Zimmerman , Tommy Ciavarri, Michelle Scott
February 28, 2020
I have been a customer at Cortese Ford for over 15 years. The service is always excellent. My low tire pressure indicator came on, so I brought it in to check the back rear tire. They reset the warning li The service is always excellent. My low tire pressure indicator came on, so I brought it in to check the back rear tire. They reset the warning light found nothing wrong with the tire. They handed me my keys and told me there was no charge. This is the kind of relationship they build with their customers. More
February 27, 2020
I had my car in for service on Monday. Everyone I came in contact (Keith & Patrick) in the service department, Darren the Finance Manager who helped me when I purchased my car were thorough & pleasant!!!! in contact (Keith & Patrick) in the service department, Darren the Finance Manager who helped me when I purchased my car were thorough & pleasant!!!! I highly recommend Cortese!!!!! More
Other Employees Tagged: Patrick Zimmerman, Darren Sneddon
February 02, 2020
Have been going here for 20 years. We have gone to the service department at Cortese for 20 years. The only car that I have owned that I did not bring for service here was a 2009 Cadill We have gone to the service department at Cortese for 20 years. The only car that I have owned that I did not bring for service here was a 2009 Cadillac CTSV with the supercharged engine, because the technicians did not have the equipment to handle the engine. Otherwise, every car that I have owned, they do the work on the car, even beyond the warranty period. More
Other Employees Tagged: Patrick Zimmerman , Darren Van Orden, Al Rosseter
January 07, 2020
Excellent service, timely with appointment, in and out!! Patrick and Keith met all of my expectations! I had an appointment and the service on my truck was done in a timely manner with no followup issues. Wa Patrick and Keith met all of my expectations! I had an appointment and the service on my truck was done in a timely manner with no followup issues. Waiting area was clean, comfortable and relaxing. I can even say the restroom met my expectations. Thanks and keep up the good work!! More
Other Employees Tagged: Patrick Zimmerman
January 05, 2020
Awesome operation I have been involved with the retail dealership industry for over 35 years, and have come across some really terrific dealerships - and great owners o I have been involved with the retail dealership industry for over 35 years, and have come across some really terrific dealerships - and great owners of those operations. The Cortese group of franchise firms are top notch. The dealer principal is an honorable businessman, and the managers and staff members we have worked with have all been top notch over the past 15 years. We previously purchased some late model SUVs from them. More recently we were able to acquire a 2020 Shelby GT500, quite a feat considering how few are being built and sold. It qualifies as a lifetime achievement for me... The transaction for the Shelby was as smooth as it could have been hoped for. No fuss, no muss. A clean, straight up deal with no misery or grief. The Shelby was ready for delivery at the time promised, and has proven to be a really tremendous machine. I look forward to bring more business to these fine folks as the need arises. Highly recommended... More
Other Employees Tagged: John Cortese, Darren Sneddon , Ron Christiano, Dave Robinson, Don Heelon
December 22, 2019
Cortese service counter guys are top notch. They listen to your concerns, comment on them, and create a friendly atmosphere. I had just routine oil changes, and tire rotations on 2 vehicles. to your concerns, comment on them, and create a friendly atmosphere. I had just routine oil changes, and tire rotations on 2 vehicles. More
Other Employees Tagged: Al
December 17, 2019
Always 100% Satisfied at Cortese Ford! The Sales & Service Departments at Ford are always friendly, professional and take care of the issues. They are efficient and reasonable and keep you The Sales & Service Departments at Ford are always friendly, professional and take care of the issues. They are efficient and reasonable and keep you updated from the moment you make an appointment with them. I seriously could not ask for better service. Thank you!! More
Other Employees Tagged: Shane Chapin, Tommy in the Service Dept.

