Keith Osier
Keith Osier at Cortese Ford Lincoln

Keith Osier | Page 17

Service Department Manager

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

Contact Me
4.7
261 Reviews

Dealership Experience

24 yrs, 10 mos

Industry Experience

29 yrs, 10 mos

Languages Spoken

English English

4.7

261 Reviews

Write a Review

261 Reviews of Keith Osier

March 25, 2020

Dealership Rating
Employee Rating

Great Service Department. You're treated with respect. They explain your problems in a way you can understand. I've purchased my last 2 cars with them. This service Department is why I keep coming bac More

by SRELLOBO
Recommend Dealer
Yes

Other Employees Tagged: Patrick Zimmerman

Apr 08, 2020

Cortese Ford Lincoln responded

Thank you for your detailed review! WE love the feedback.

March 20, 2020

Dealership Rating
Employee Rating

GREAT TIME Believe when the service tec. tells you that you have a problem ,and it is in your interest to get it fixed , please do, they are the best!! More

by BENJI12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Zimmerman , Tommy Ciavarri, Michelle Scott

Apr 08, 2020

Cortese Ford Lincoln responded

Thanks for the great review!

March 09, 2020

Dealership Rating
Employee Rating

Everyone is wonderful, helpful, and friendly. I am always kept up to date on all service required. Always dine in a timely manner. Great customer service! More

by uellie
Recommend Dealer
Yes
Mar 10, 2020

Cortese Ford Lincoln responded

Thanks for the great review!

February 28, 2020

Dealership Rating
Employee Rating

I have been a customer at Cortese Ford for over 15 years. The service is always excellent. My low tire pressure indicator came on, so I brought it in to check the back rear tire. They reset the warning li More

by dexterwinter
Recommend Dealer
Yes
Feb 28, 2020

Cortese Ford Lincoln responded

Thank you for the great review!

February 27, 2020

Dealership Rating
Employee Rating

I had my car in for service on Monday. Everyone I came in contact (Keith & Patrick) in the service department, Darren the Finance Manager who helped me when I purchased my car were thorough & pleasant!!!! More

by Diann
Recommend Dealer
Yes
Feb 28, 2020

Cortese Ford Lincoln responded

Thanks for the great review!

February 02, 2020

Dealership Rating
Employee Rating

Have been going here for 20 years. We have gone to the service department at Cortese for 20 years. The only car that I have owned that I did not bring for service here was a 2009 Cadill More

by jpeg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Zimmerman , Darren Van Orden, Al Rosseter

Feb 05, 2020

Cortese Ford Lincoln responded

Thanks for this awesome review!! We appreciate you being loyal to our business. Samantha Cortese

January 07, 2020

Dealership Rating
Employee Rating

Excellent service, timely with appointment, in and out!! Patrick and Keith met all of my expectations! I had an appointment and the service on my truck was done in a timely manner with no followup issues. Wa More

by ken.johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Zimmerman

Jan 08, 2020

Cortese Ford Lincoln responded

Ken, we are so happy hear that your experience was top notch! Thanks for the feedback.

January 05, 2020

Dealership Rating
Employee Rating

Awesome operation I have been involved with the retail dealership industry for over 35 years, and have come across some really terrific dealerships - and great owners o More

by gilhale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Cortese, Darren Sneddon , Ron Christiano, Dave Robinson, Don Heelon

Jan 06, 2020

Cortese Ford Lincoln responded

Thank you so much for this amazing review. We are happy to have provided you with such a great experience.

December 22, 2019

Dealership Rating
Employee Rating

Cortese service counter guys are top notch. They listen to your concerns, comment on them, and create a friendly atmosphere. I had just routine oil changes, and tire rotations on 2 vehicles. More

by DJ
Recommend Dealer
Yes

Other Employees Tagged: Al

Dec 26, 2019

Cortese Ford Lincoln responded

Great to hear. Thanks for taking the time to write a review! Samantha Cortese Customer Relations Manager 585-277-3214

December 17, 2019

Dealership Rating
Employee Rating

Always 100% Satisfied at Cortese Ford! The Sales & Service Departments at Ford are always friendly, professional and take care of the issues. They are efficient and reasonable and keep you More

by deb.latta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shane Chapin, Tommy in the Service Dept.

Dec 20, 2019

Cortese Ford Lincoln responded

Thanks Deb. Feedback like yours is very encouraging. We appreciate you being such a loyal customer. Samantha Cortese

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