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Terry Reid Hyundai
Cartersville, GA
413 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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413 Reviews of Terry Reid Hyundai
December 27, 2024
We had to take our 2020 Hyundai Palisade back aging fo the oil consumption and knocking issue again on December 6, 2024. We spoke with Raphel in the service department. We ended up having to leave the veh the oil consumption and knocking issue again on December 6, 2024. We spoke with Raphel in the service department. We ended up having to leave the vehicle, and they don't have loaners so we had to rent a vehicle at the Enterprise-rent-a-car next door $300.27. We advised them that we had an extended warranty with Triton, but when we called back the said they called but the warranty wasn't covered and it would cos about $350 to $400 to replae the oil gasket housing. I came in and paid the $415.34 on 12/10/2024. We ended up taking the car back to the Hyundai in Kennesaw on 12/23/2024 where we purchased it last October because it was starting the same issues from the previous vist to Terry Reid Hyundai in Cartersville, and they did an inspection and changed the oil free of charge, and the service advisor asked to see our paperwork on where we paid to have this issue repaired, but it was still leaning from the oil gasket housing. They advised us to contact Raphel at Terry Reid, so we called him and put the service advisor on he phone and then he asked to bring the vehicle back in to be inspected. We took the vehicle back on 12/23/24 after the telephone call and then he became ver defensive and said they sealed the gasket, but if you look on the receipt they charged for the part, labor, tax, transaction fee totaling $415.34. Raphel then stated that it would cost an additional $600 to do the repair that we just paid for. We called the extended warranty company and they stated that that part and service is covered under our extended warranty and that they didn't receive a call from Raphel at Tery Reid Hyundai about coverage because they keep a call log for warranty requests and authorization. We called the Terry REid Dealership this morning to speak to the general manager and were told nobody was available and we would have to speak with Raphel. I can honestly say that I have never in my 59 years have ever seen such a clear disregard to other human beings with price gouging in this economy. This dishonesty and disrespet is just wild. More
by andreaperry65
Employees Worked With
Raphel
April 20, 2024
I will not buy another car from Terry Reid for as long as Austin Nichols, the Finance Manager, works there. I have bought two cars previously but having to deal with the dealership to get my paperwork to fil Austin Nichols, the Finance Manager, works there. I have bought two cars previously but having to deal with the dealership to get my paperwork to file a gap insurance claim has been unbearable. I needed to file a gap insurance claim and I reached out to him and the Office Manager, Andrea Adcock for a copy of my sales contract. I have sent close to 20 emails with maybe 2 unhelpful responses. I had to go down to the dealership after a month of no response only to be given the wrong paperwork. When I reached out for the correct paperwork, I was again ignored for a month. Once again, I received the wrong paperwork when Andrea sent me the incorrect paperwork for a previous car. It has been two months of this complete lack of communication with no resolution in sight. I went down to the dealership again to get the correct paperwork only to be turned away and told it will be emailed to me on Monday. I have no faith that they will get me the paperwork when they say they will. Austin and Andrea have completely dropped the ball when it comes to handling this situation. More
by LianaF
Employees Worked With
Andrea Adcock, Austin Nichols
April 04, 2024
Austin Nichols is the best. Austin made everything clear from start to finish. Austin went out of his way to make buying my 2024 Santa Cruz good. Thanks to Auston for everything Austin made everything clear from start to finish. Austin went out of his way to make buying my 2024 Santa Cruz good. Thanks to Auston for everything.🌟🌟🌟🌟🌟 More
by kathyhall
Employees Worked With
Chandler & Mohamed 🌟, Austin Nichols
March 01, 2024
A+ to several individuals who turned my car buying experience from a disaster due to the horrendous treatment we received from a previous salesperson - who would not show us the "deal" unless we commi experience from a disaster due to the horrendous treatment we received from a previous salesperson - who would not show us the "deal" unless we committed to buy "immediately" and the stated that were were "wasting his time" into a DREAM because or Capers Alston who is their superstar. He really made it happen for us. Capers is The Best. More
by WayneSch53
Employees Worked With
Aiden Gulley, Capers Alston
February 19, 2024
Howard was excellent in getting me a good price on a car. He stayed pass closing to make sure I was driving off with a car. Thank you Howard and Austin for helping. He stayed pass closing to make sure I was driving off with a car. Thank you Howard and Austin for helping. More
by Cierra
Employees Worked With
Howard patterson, Austin Nichols
February 13, 2024
Oil change & tire rotation in record time it seemed on an unscheduled appearance during a rain storm. unscheduled appearance during a rain storm. More
by Solidarity
Employees Worked With
Flynn Kincannon, Matt Laughridge, Claudia Laughridge, Andrea Adcock, Teresa Bellamy, Terry Laughridge, Joshua Miller
February 09, 2024
Howard was amazing to work with. Bear is awesome and fun to work with. This is my 3rd vehicle I have purchased from Terry Reid and won't be the last. Bear is awesome and fun to work with. This is my 3rd vehicle I have purchased from Terry Reid and won't be the last. More
by Jmyers1968
Employees Worked With
Howard Patterson, Matt Laughridge, Claudia Laughridge, Terry Laughridge, Austin Nichols, Bear Terrell
January 26, 2024
Matt is fantastic. Very professional kind and true to his word. He runs a true family like dealership that I'm proud to refer to and be part of. I had a issue and he r Very professional kind and true to his word. He runs a true family like dealership that I'm proud to refer to and be part of. I had a issue and he really came through helping me. Thank you Matt for being so helpful and awesome More
by dawnlwilliams89
Employees Worked With
Matt Laughridge
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