Kayla Ryan-Seals

Thanks for a chance with the F350 pickup, I appreciate it. I liked the way the guys worked with me. Thanks it. I liked the way the guys worked with me. Thanks More

by RUSH51848 Verified Customer Verified Customer

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We bought a 2017 Bolt EV back in Jan and the process went mostly smooth but the center display/infotainment panel was nonfunctioning and the sales dept kept saying they'd get this fixed and get someone from mostly smooth but the center display/infotainment panel was nonfunctioning and the sales dept kept saying they'd get this fixed and get someone from the service dept to call us the next day to get is scheduled. No one from the service dept ever did call us and a couple follow ups and two months later with both our sales rep and finance manager produced no results. Our Bolt was GM repurchase and so fortunately under a 12 month extended warranty and fortunately we received a confirmation letter in the mail from GM attesting to this fact. So with this letter in hand, we called the service dept and were able to get it scheduled and repaired, but not after some rude interactions with the service customer service rep. Overall the experience was lest than stellar given our interactions with service and sales never following through on what they initially promised. Basically sales over promised for service's customer service underperformance. The actual work that service did went without any hitches and the display works beautifully! For anyone thinking of purchasing from McLoughlin, before you drive your vehicle off their lot, make sure you get some assurance or perhaps even something in writing of any promises made by sales with regards to service that needs to completed prior to taking possession. More

by bennetwa Verified Customer Verified Customer

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The team at McLoughlin always do me a great service. I want to thank Kayla for her help this time I want to thank Kayla for her help this time More

by David Forrest Verified Customer Verified Customer

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Awesome expertise regarding service on long standing problems with Chevy Volt. Thanks, Kayla and Kevin! problems with Chevy Volt. Thanks, Kayla and Kevin! More

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Everyone was really courteous and helpful. The driver was nice, my point of contact for service was really understanding, and the person who checked me out was great too. The driver was nice, my point of contact for service was really understanding, and the person who checked me out was great too. More

by MEGHAN.STANSELL Verified Customer Verified Customer

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Management won't fix issues that were damaged while vehicle was in their possession. Also gave me a quote to fix issues that were not broken. vehicle was in their possession. Also gave me a quote to fix issues that were not broken. More

by HASKINSIVXX Verified Customer Verified Customer

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Asked them to add an additional quart of transmission fluid while they were changing the filter and fluid in the transmission. Chevrolet recommends an extra quart of transmission fluid if your going to fluid while they were changing the filter and fluid in the transmission. Chevrolet recommends an extra quart of transmission fluid if your going to take it out on the track. Instead they just left me a quart of transmission fluid on my passenger floor, so I guess I have to do it myself. More

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Overall I have had a great experience with the dealership, particularly the service department. Have had a couple of hickups that were handled quickly and appropriately. dealership, particularly the service department. Have had a couple of hickups that were handled quickly and appropriately. More

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The service righter she's amazing my water leak as of today 1/16/25 has not leaked . today 1/16/25 has not leaked . More

by IZANNAJONES Verified Customer Verified Customer

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Wayne saved my view of this store by working me in on an emergency basis and quickly provided an interim solution. emergency basis and quickly provided an interim solution. More

by RICHARD.G.DENMAN Verified Customer Verified Customer

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