Katrin Bassenger | Page 16

Good Customer Services Katrin was very nice and very informative. She took time to showed me how to operate the car properly especially with all the new technology in it. Katrin was very nice and very informative. She took time to showed me how to operate the car properly especially with all the new technology in it. She prepared the car nicely before we took the car home, and we took a lot of picture before we left. It was good experience. The finance Manager Joanna also explained the need of extra warranty nicely and she was also very nice. Will be back for another car for the wife. Will recommend to friends and family. More

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Wonderful experience Let me start off with a couple of words about Kat: she is warm, genuine, and will work with you through any barriers that arise!! I basically spent th Let me start off with a couple of words about Kat: she is warm, genuine, and will work with you through any barriers that arise!! I basically spent the day with Kat and she never lost her smile or her positive attitude. And even though the car-buying process always seems to take longer than you think it will, Kat somehow never let the time drag- I never felt pressured and she was extremely helpful and pleasant! More

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The star of sales consultants Another great experience with Katrin. We purchased a sprinter from her about a year ago and pleased to experience her great customer service when we w Another great experience with Katrin. We purchased a sprinter from her about a year ago and pleased to experience her great customer service when we went back a few days ago to lease a C300! Katrin does everything in her power to get you the best deal possible and make a rather stressful experience in general as easy as can be. If you don’t like being stressed, pay Katrin a visit, you won’t regret it. More

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Great experience buying my new Mercedes Kat from Mercedes of Arcadia was a pleasure to work with! She was persistent and a good sales person. She did all she could to make sure she had my bu Kat from Mercedes of Arcadia was a pleasure to work with! She was persistent and a good sales person. She did all she could to make sure she had my business. Love my new car! After the purchase, she was very patient to show me all the features and went extreme measures from her busy schedule to get all the details right. She is professional and at the same time very personal. I would definitely recommend Kat! She sincerely valued my business and provided great customer care! More

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Great service! No games! I got a car today for my mother from Katrin Bassenger she went out of her way to deliver the car to us and she didn’t have to. She listened to the car I got a car today for my mother from Katrin Bassenger she went out of her way to deliver the car to us and she didn’t have to. She listened to the car that I wanted and she emailed me exactly what I asked for and she allowed me to submit my Moms credit application online and I didn’t have to step into the dealership once! She brought all the papers to our house and we signed on the spot. She spent two hours teaching my Mom all the features the car has and she even brought my Mom a keychain! More

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Great deal & customer experience I ordered a custom build of 2018 GLC300 from Mercedes Benz of Arcadia after three other Mercedes dealerships (Ontario, Beverly Hills, and Santa Monica I ordered a custom build of 2018 GLC300 from Mercedes Benz of Arcadia after three other Mercedes dealerships (Ontario, Beverly Hills, and Santa Monica) had failed to offer reasonable deals and/or placing a factory order. Mercedes of Arcadia was a pleasure to work with from the very beginning. I already knew the exact options I wanted on the car and the price I was willing to pay. They gladly accepted my terms and assisted all the way through. When the time came to pick up the car, all the documents were ready for me to sign. The process was quick and easy. No hidden fees or last minute change of terms. The finance team was an absolute pleasure to work with. I cannot recommend Mercedes Benz of Arcadia enough! They do sincerely value your business and provide an outstanding customer experience! More

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Great experience We recently visited Mercedes-Benz of Arcadia where we were provided a great customer service from Ms. Katrin bassenger. She was very professional and We recently visited Mercedes-Benz of Arcadia where we were provided a great customer service from Ms. Katrin bassenger. She was very professional and extremely helpful. We were able to buy our car with great confident. I will recommend my friends and family to visit Mercedes-Benz of Arcadia and get professional and high quality customer service from Ms. Katrin bassenger. More

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Amazing Experience Wanting to get a GLC for a while but had not had the time to look into it. Last Tuesday, we finally had some time to shop for the car. We searched Rus Wanting to get a GLC for a while but had not had the time to look into it. Last Tuesday, we finally had some time to shop for the car. We searched Rusnak Arcadia website to find that they have a GLC with the options we want. I called them directly and Kat picked up the call. She confirmed that the car was still in stock so we made an appointment to meet with her to see the car that afternoon. We test drove the car and the car drives amazingly smooth and is very agile when making turns. The car has a lot of latest safety features such as brake assist, crosswind assist and parking assist as you expect from Mercedes. We were interested in the GlC so we sat down and tried to get some numbers. The whole process was not pushy at all. Kat was able to get a very good price from her manager. We were happy that the entire purchase took fewer than three hours and the experience was very pleasant. Thank you Kat and Rusnak! More

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Best experience of my life at a dealership. I had Katrin bassinger and she was super awesome! I walked in to simply look at one car n end up leaving with the car of my dreams. I couldn't have do I had Katrin bassinger and she was super awesome! I walked in to simply look at one car n end up leaving with the car of my dreams. I couldn't have done it without her! She made me feel super comfortable and at home. They all are very welcoming n I love that🙏 I would recommend all my friends and family to go to her , so they can have an amazing experience as I did. Thank u so much I greatly appreciate it More

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Sales review for Katrin Basenger I drive all the way from Corona to lease my c300 from Kat. She provides me the best customer service, super efficient and cares for her customers and I drive all the way from Corona to lease my c300 from Kat. She provides me the best customer service, super efficient and cares for her customers and provides them and excellent service. Your company is lucky to have someone like Katrine Bassenger. Retna Jeronimi More

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