Katrin Bassenger | Page 15

Amazing Experience Kat was the Best Salesperson I have ever had! This is my first time buying a Mercedes Benz and I must say that Kat gave me the true Mercedes Benz Be Kat was the Best Salesperson I have ever had! This is my first time buying a Mercedes Benz and I must say that Kat gave me the true Mercedes Benz Best of the Best experience. In the last 9 years I have purchased 5 different cars from different dealerships and I have never received the same Service that Kat gave me. I was truly WOWed by her and will keep coming back. I will be referring all my friends to her. Thank you Kat for everything that you did for me. More

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Awesome! Our First Mercedes-Benz I visited Rusnak about a year ago and met Katrin Bassenger, or Kat as everyone calls her, and I made the decision then that I would return when I was I visited Rusnak about a year ago and met Katrin Bassenger, or Kat as everyone calls her, and I made the decision then that I would return when I was ready to purchase my first Benz. I returned in early November 2018 after being approved for a decent car loan, and I reconnected with Kat. She and Ken in the Finance department looked over the credit union's offer and terms. They were able to help me better understand the loan terms, and they worked to help me make the best decisions for my situation. Kat and Ken kept in constant contact with the credit union representative to try to finalize my car loan and get me my car. Due to miscommunication and unreliable customer service at Alliant credit Union, the original loan was reduced and eventually canceled. At this point, we began to feel like we weren't going to be able to get the car we wanted. Kat would not give up on our dream car, and she convinced us to let Ken try to get us approved for the car through Mercedes-Benz Financing. Ken worked his magic, and we received a favorable approval the same day that the credit union canceled on us. We went to finalize the process of purchasing our car, and there was no hassle or extra negotiating required. The team was friendly and enthusiastic, and every one was just as happy as we were to see us get the car we really wanted. We are now the proud owners of a 2016 Mercedes S550 with low milage and fully loaded. Kat made sure to keep us updated and motivated throughout the entire process, and she even walked us through every feature on the car. We will definitely be returning to Rusnak in Arcadia for all of our future auto purchases! Kat and Ken made the process positive and easy to understand, and they exhausted every resource to see us satisfied. More

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Five stars Katrin has very good costumer services, plus she worked her way to get me a low APR.If you guys are thinking of buying a car at Rusnak Katrin is the p Katrin has very good costumer services, plus she worked her way to get me a low APR.If you guys are thinking of buying a car at Rusnak Katrin is the person to go to.. Thank you Kat! More

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Outstanding Service!! I’m very glad I chose to get my CLA from Rusnak Arcadia. I found exactly what I was looking for. The service was outstanding. The staff there were s I’m very glad I chose to get my CLA from Rusnak Arcadia. I found exactly what I was looking for. The service was outstanding. The staff there were super nice and friendly. Katrin bassenger was excellent! Very sweet and professional. She went over and beyond to help me find the best option. I highly recommend Rusnak Arcadia and specifically Katrin. A+ experience! More

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Excellent people beautiful place. I recently purchased GLC 300. Beautiful car drives great. But most of all friendly and professional sales Lady (Katrin Bassenger) approached and helpe I recently purchased GLC 300. Beautiful car drives great. But most of all friendly and professional sales Lady (Katrin Bassenger) approached and helped with the purchase. Took us to finance dept another nice man Andy Tan. Very helpful guy. Process went very smooth. He knows his job very well like Katrin. Very pleasant experience. I will definitely recomand her and Arcadia Mercedes Benz to my family and friends. More

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Great customer service Katrin, is great, hard work and make the process move smoothly. Thank you for the professionalism, support and caring. S-Class service! More than r Katrin, is great, hard work and make the process move smoothly. Thank you for the professionalism, support and caring. S-Class service! More than recommend. CAIF. More

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Good customer service Helpful. Good salesman. Good customer service. Car so 👍. Thumbs up. Very friendly. Came to house even late and bring the car with good condition. Sh Helpful. Good salesman. Good customer service. Car so 👍. Thumbs up. Very friendly. Came to house even late and bring the car with good condition. She works hard More

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Amazing Customer Service Excellent customer service I’ve bought two Mercedes Benz at this dealership And I’ve highly recommended many people to Katrin Bassenger excellent Excellent customer service I’ve bought two Mercedes Benz at this dealership And I’ve highly recommended many people to Katrin Bassenger excellent sales person More

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In appreciation of Ms. Bassenger This is in appreciation of Ms. Bassenger's hard work, dedication and professionalism. She went above and beyond the call of duty to make us happy. She This is in appreciation of Ms. Bassenger's hard work, dedication and professionalism. She went above and beyond the call of duty to make us happy. She's absolutely amazing. I would definitely recommend her and your dealership to our friends and family and will come back for any and all future purchases or leases. Thank you for everything! More

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Best experience ever Kat delivered it to my house door. Everything done over the phone and online. Very easy and with out any headache. I wish all dealerships would have t Kat delivered it to my house door. Everything done over the phone and online. Very easy and with out any headache. I wish all dealerships would have the same service. More

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