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Katie Rice
Katie Rice at Executive Kia
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Katie Rice

Service Advisor

Executive Kia

1164 North Colony Rd
Wallingford, CT 06492

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4.8
292 Reviews

Dealership Experience

8 yrs, 9 mos

Industry Experience

8 yrs, 9 mos

4.8

292 Reviews

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292 Reviews of Katie Rice

April 08, 2025

Dealership Rating
Employee Rating

Great person, super attentive and helpful. 👍 I don't know what else to say but he is a reason I would always come back. More

by Lashawnkroach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harrison Stone

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Apr 08, 2025

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carl Maratta Service Manager

April 06, 2025

Dealership Rating
Employee Rating

My recall work was done fine but my radio and CD player was broken in the process and they will not fix it. Not very happy about that because it was working fine when I drove in and I had my car since 2014 More

by Carmela Stefurak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Harrison Stone

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Apr 10, 2025

Executive Kia responded

Providing a positive experience is our top priority, Carmella, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Carl Maratta Service Manager

March 28, 2025

Dealership Rating
Employee Rating

The service was great. They were very professional and helpful. The service was also very fast. Got our vehicle back way ahead of schedule. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harrison Stone

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Mar 28, 2025

Executive Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. Carl Maratta Service Manager

March 27, 2025

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Employee Rating

Executive Kia has where I have gone for all my service needs since I bought my Kia in 2019. Always excellent service, timely communication, and a focus on the customer. More

by JR.LOVELACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath, Harrison Stone, Rachel Marshall, Jake Anthony

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Mar 27, 2025

Executive Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Carl Maratta Service Manager

March 26, 2025

Dealership Rating
Employee Rating

Executive Kia of Wallingford is an inviting dealership to purchase and service your vehicles. Great service day ! More

by David_rchrdsn28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 27, 2025

Executive Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Kia. Carl Maratta Service Manager

March 24, 2025

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Employee Rating

Very nice customer service representative that shared information about my appointment and timing for the service. Katie was great! More

by Marcia P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 25, 2025

Executive Kia responded

Thank you for choosing Executive Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, Marcia, and we hope to see you again! Carl Maratta Service Manager

March 24, 2025

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Employee Rating

This dealership has been very helpful with all my needs. Excellent service ans extremely knowledgeable! Listened to all my needs and handled with care. More

by ILEIA86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath

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Mar 25, 2025

Executive Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. Carl Maratta Service Manager

March 17, 2025

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Employee Rating

Always a pleasure to deal with. Zero complaints. Never pushy. Staff is amazing and thorough.. More

by SEMAWEBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath, Harrison Stone, Rachel Marshall, Jake Anthony

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Mar 17, 2025

Executive Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Carl Maratta Service Manager

March 07, 2025

Dealership Rating
Employee Rating

I have received very good service for about 6 years. I am currently a satisfied customer. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath, Harrison Stone

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Mar 07, 2025

Executive Kia responded

Thank you for choosing Executive Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Carl Maratta Service Manager

March 03, 2025

Dealership Rating
Employee Rating

The people are very nice and make sure you are taken care of. They also know what they are doing when it comes to taking care of if the car. More

by AVALFIERI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath

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Mar 03, 2025

Executive Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

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