Katie Fuller | Page 10

I would not recommend getting your car serviced at this location I was not told the customer service person that was assigned to my recall visit was on lunch. I was waiting for a courtesy shuttle to pick location I was not told the customer service person that was assigned to my recall visit was on lunch. I was waiting for a courtesy shuttle to pick me up from a local store after being told my car was ready. I was told in a text my car was ready after being told two different time lines which was not the problem but it started the incompetent and horrible customer service afterward. When the CSA texted me my car was ready I texted back “ok I will need a shuttle back to dealership. “ Up to that point the interaction texts were within a consistent return that didn't keep me guessing. 20 minutes later after waiting outside the store for a shuttle because I didn't want to miss it. I texted my CSA a question of how long do you think the shuttle will be. Not a big deal I just can wait but could have gone next door to eat and sit down. No response. Around 10 minutes later I texted Hello! And no response. I ended up calling the Toyota repair number and was told CSA had gone to lunch and it had been 40 minutes of no response or time given for a wait. I didn't mind waiting. I just wanted someone to tell me when a shuttle was coming. I didn't care how long I just needed to see if I had time to go next door, sit down and eat while I wait. But since my CSA failed to text me she was going to lunch and no one would be available to take care of any questions ( I felt abandoned ) After calling them into my 40 minutes of no one responding because the manager said they don't check their texts all day why do I feel I am more important than the other people waiting on a shuttle I knew I was talking to an incompetent, horrible customer service person that I described his CSA as. It made sense why she dropped me with no responses because her manager has taught her the customer doesn't matter. Communication with the customer and timelines do not matter. I was even told by the CSA person on the phone that she would have my CSA person text me even though she told me she was on lunch. How long? Who knows? She said she would have someone from the courtesy shuttle text me when on the way. I never received a text back from the CSA even after her lunch. Because according to her manager who didn't even tell me he was the mgr. He was not talking to me because I called her names. So here are the names I called her from my experience of no text for 40 minutes, no phone call from the courtesy shuttle until 1 hour and 15 minutes to say they are on their way only after I call again the second time after an hour of being dropped from any communications from my CSA person. Incompetent and horrible service. I had no idea what to do because according to the “manager” they think I thought I was better than all the other people waiting before me. He didn't hear the part where the frustration is. The frustration of being dumped by the CSA while she went to lunch and I feel stranded at a local store where I was waiting for my car to be fixed so the courtesy shuttle had taken me there. When I arrived back at the repair section. The manager got angry “ he was angry” because I called the CSA incompetent and had horrible service. He said he wasn't talking to anyone that calls people names. He gave me a 1800 to the TOYOTA Distribution center in Texas when I asked to speak to someone He didn't even reveal he was the mgr when I stepped away from releasing my paperwork. I went inside to ask about management and they pointed to the person who was pretending he was just a CSA booth repair person. I went back to the Booth B and I felt as if I was trying to calm him down because he talked over me with look at your texts they are back to back no one can respond in demand like that. I said she was on lunch and she didn't tell me. Plus he said Im not talking to you. Once again Incompetent & horrible service and the manager's temper couldn't handle a customer's experience feedback. More

by SANDRASMITHAYALA Verified Customer Verified Customer

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They were efficient. I was in & out in an hour or so & good to go for another year. I was in & out in an hour or so & good to go for another year. More

by mahaneypat5 Verified Customer Verified Customer

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When i came to pick up my car, I found it unlocked. When I got inside, my dash camera was completely unplugged like it was being taken out. I had my car in for brake service. When I called Katie ba When I got inside, my dash camera was completely unplugged like it was being taken out. I had my car in for brake service. When I called Katie back and told her, she said she would ask her technician and call me right back. It has been 24 hours and I have not spoken with her or anyone from the service department. I called earlier and the call person said she was with a customer and sent her a text message with my name and number and still no return call. More

by JASLADE Verified Customer Verified Customer

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Visit was very efficient and the work was done timely and the advisor explained what was necessary for my next visit. the advisor explained what was necessary for my next visit. More

by FCSHAWOD Verified Customer Verified Customer

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Always the most friendly, courteous and efficient service. The waiting area supplies coffee and water. service. The waiting area supplies coffee and water. More

by BDEVANEY74 Verified Customer Verified Customer

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I always bring my Lexus to this dealer. Friendly, efficient, and trustworthy. I wont take it anywhere else. Friendly, efficient, and trustworthy. I wont take it anywhere else. More

by sandralynne27 Verified Customer Verified Customer

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I love this dealership. The service is fantastic ! I can always rely on the service people - especially J C to ensure that my car gets the best care. I trust them implicitl The service is fantastic ! I can always rely on the service people - especially J C to ensure that my car gets the best care. I trust them implicitly. More

by JONES.PAULINE Verified Customer Verified Customer

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Excellent check in and service from beginning to pick up. No pribkem and very helpful No pribkem and very helpful More

by Penni.cooke Verified Customer Verified Customer

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Both the service representatives were on point. I was called when the work was completed on my truck, i when over to pay, and i was out and on my way. I was called when the work was completed on my truck, i when over to pay, and i was out and on my way. More

by TYWAUGH Verified Customer Verified Customer

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Cobb County Toyota service is the best in Atlanta. I’ve purchased vehicles from several dealerships in the area, but when it comes to servicing my Toyota, I always choose Cobb County Toyota—even if I I’ve purchased vehicles from several dealerships in the area, but when it comes to servicing my Toyota, I always choose Cobb County Toyota—even if I bought the car elsewhere. Their customer service is consistently excellent, and they go above and beyond to ensure a smooth, hassle-free experience. The staff is knowledgeable, professional, and truly values their customers. Highly recommend! More

by Stephen Verified Customer Verified Customer

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