Kasey Collins

Comunicación, especially by phone, is practically non existent. I needs a serious upgrade. Also information on progress could be better. Maybe also little more expedient service overall. existent. I needs a serious upgrade. Also information on progress could be better. Maybe also little more expedient service overall. More

by belanna47 Verified Customer Verified Customer

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To experience, no promotion and maintenance so so . Everything is extra payment. I am not happy Everything is extra payment. I am not happy More

by sandrozevallos Verified Customer Verified Customer

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I have always had a good experience with them. They always go over and beyond by providing recommendations and resources that they have. Staff is always friendly and waiting area clean along with They always go over and beyond by providing recommendations and resources that they have. Staff is always friendly and waiting area clean along with they provide snacks and a place to catch up on work or charge your phones. More

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It has been an amazing experience Great communication excellent customers service I love this place it's amazing excellent customers service I love this place it's amazing More

by rblair03 Verified Customer Verified Customer

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Very professional service department and personnel! Each communication is great results! Thank you, Hyundai for serving my needs! Each communication is great results! Thank you, Hyundai for serving my needs! More

by floppyearsfarm08 Verified Customer Verified Customer

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I felt like she care about me. She was a blessing to me in helping She was a blessing to me in helping More

by Same Verified Customer Verified Customer

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Everyone is so nice and friendly. They got above and beyond to make your experience pleasant. They got above and beyond to make your experience pleasant. More

by anderson113073 Verified Customer Verified Customer

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Have had nothing but issues since buying our car from here. Lies, false promises and no return calls from any management including the GM at all! Check engine light came on within a month of buying it an here. Lies, false promises and no return calls from any management including the GM at all! Check engine light came on within a month of buying it and it has been in the shop there for several weeks. More

by c-melton Verified Customer Verified Customer

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It was great, service was wonderful and the gentleman who helped me was very helpful helped me was very helpful More

by radhapatel0410 Verified Customer Verified Customer

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The service department is a very frustrating experience. It's nearly impossible to get someone to answer or return a phone call. They only text and, in this last service, my person did not respond to te It's nearly impossible to get someone to answer or return a phone call. They only text and, in this last service, my person did not respond to texts promptly, if at all. I finally had to go to AI to find a phone number to the service department that someone would answer and after several minutes, got ahold of the manager and explained that I had gone an entire day with no update on my car despite numerous requests. She told me that the service adviser left early for the day. I would think someone would return text messages for her if she is gone early. After I finally got my car back and part of the service was an alignment, the car is still pulling to the right. I contacted the service person and let them know that I wanted a refund for the alignment and I would get it done right somewhere else. she said she would check on that. That was 2 days ago and I have not heard back. This service experience is so bad, that despite liking the car, I doubt I would ever buy another Genesis. More

by THOM1 Verified Customer Verified Customer

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