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Kasey Boysaw
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414 Reviews
414 Reviews
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414 Reviews of Kasey Boysaw
Verified Customer
February 12, 2025
While the Service Rep was doing his job the policies of the Dealership are questionable. I bought a car there, a new battery with an 84month warrantee was installed in the car just before I bought it. Th the Dealership are questionable. I bought a car there, a new battery with an 84month warrantee was installed in the car just before I bought it. They told me that their policy was only 12months since I bought the car from them and not the battery. I have had other issues where they made promises of including car washes for life as part of my service package. They then eliminated the service with no restitution. The owners really don't care about their customers. They try to sell me things I don't need every time. They cleaned my wifes' headlights for $160 and it was a poor job. I spent $12 and 30 minutes when I did my own and they were 4 times better. Rip off. While the people are nice the dealership is questionable. More
by vern.ameen
February 09, 2025
My experience was exceptional. I was in a hurry and he saw that I didn’t wait very long. I was in a hurry and he saw that I didn’t wait very long. More
by bebedash85
Other Employees Tagged: Mick Schott, Sam Heidel, AMEER AL-Hadi
February 08, 2025
Sales person said they do not accept trade ins for a new vehicle when the car is old. There is a sign in front of the dealership that says they do. vehicle when the car is old. There is a sign in front of the dealership that says they do. More
by hgillie1
Other Employees Tagged: Lonnie Wade
February 05, 2025
Highly impressed with the customer service of this service department. Kacy was very knowledgeable and understood my concerns. Was able to pull up my service history. Gave two suggestions to diagnose service department. Kacy was very knowledgeable and understood my concerns. Was able to pull up my service history. Gave two suggestions to diagnose issue. Technician found other issues I was not aware of that I thought my home dealership should have caught since I just had the tires rotated the first part of January this year. Kacy was busy with another client so Mick asked if he could help. Answered all my questions, didn't make me feel like a "dumb" female which I REALLY appreciated. Gave his suggestions and I had my rear brakes replaced. Highly recommend this service center. I only use dealerships for my cars so that I know Toyota parts are used and I trust them. More
by Bearsnme2
Other Employees Tagged: Mick Schott, Sam Heidel
February 01, 2025
Service is always great. Everyone was helpful and informative. Maintenance department and parts department have always been courteous. Ready to assist with any problem. Everyone was helpful and informative. Maintenance department and parts department have always been courteous. Ready to assist with any problem. More
by valakablack41
Other Employees Tagged: Lonnie Wade, Mick Schott, Sam Heidel
January 30, 2025
We have always had a great experience with Toyota of Rockwall and make the service manager was really good and working with us since we had to have a Rent-A-Car while the paint was redone on my RAV4 Rockwall and make the service manager was really good and working with us since we had to have a Rent-A-Car while the paint was redone on my RAV4 More
by ddebbie537
Other Employees Tagged: Mick Schott, Sam Heidel
January 29, 2025
The service was great. They were very quick with my car. I appreciated the call to schedule my follow up. They were very quick with my car. I appreciated the call to schedule my follow up. More
by veronica_araiza15
Other Employees Tagged: Mick Schott, Sam Heidel
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