Kalai Mukawa
Kalai Mukawa at Honolulu GMC Cadillac
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Kalai Mukawa

Sales Manager

Honolulu GMC Cadillac

2945 N Nimitz Hwy
Honolulu, HI 96819

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4.5
77 Reviews

Dealership Experience

7 yrs, 3 mos

4.5

77 Reviews

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77 Reviews of Kalai Mukawa

October 26, 2024

Dealership Rating
Employee Rating

Although we know the process of purchasing a vehicle can be quite awhile, I can say we did have Excellent Customer Service. Thank you! More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas , Akira Wood

Oct 27, 2024

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Jo, and we are thrilled that you found your experience with us here at Honolulu GMC Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 17, 2024

Dealership Rating
Employee Rating

Awesome service department. Took care of my vehicles needs when I needed it most. Took longer than expected but they got it done. More

by KKC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2024

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu GMC Cadillac! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 13, 2024

Dealership Rating
Employee Rating

The sales force, financing team and management were top-notch. …the best car buying experience I have ever had. I purchased a 2021 Lexus GX 460 with a trade in. More

by BKCOGSWELL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andi Rus

Oct 13, 2024

Honolulu GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu GMC Cadillac. Congratulations on your new Lexus GX 460! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

September 22, 2024

Dealership Rating
Employee Rating

Terrible communication. Service department is very slow. They will tell you anything to get you to buy. More

by 7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Nick Nakama

Sep 26, 2024

Honolulu GMC Cadillac responded

We apologize for the poor communication and slow service you experienced. This feedback is concerning, as we strive to provide honest and efficient service at all times. We would like to address your concerns directly, so please reach out when convenient. Thank you, Justen Chilcoat - General Manager

September 18, 2024

Dealership Rating
Employee Rating

Honolulu GMC Cadillac service department is the BEST. My experience has always been great. I appreciate the hard work that Micah, Liana, and Luis do, as well as everyone else that works there. Thank you More

by Christina Siamani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2024

Honolulu GMC Cadillac responded

Thank you so much, Christina, for your excellent review! We are so glad that Micah and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu GMC Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 08, 2024

Dealership Rating
Employee Rating

Sasha was very patient, extremely helpful and very informative, overall experienced with her was great. Kalai was also helpful and made me feel comfortable with my decision to purchase by breaking dow More

by VAIAGAE05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas , Sasha Serene

Sep 09, 2024

Honolulu GMC Cadillac responded

Thanks for your feedback on your recent visit to Honolulu GMC. It's great to hear that Sasha and Kalai were able to assist you and that you had such a positive experience. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

Sep 09, 2024

Honolulu GMC Cadillac responded

Thanks for sharing your experience! We're glad to hear Sasha and Kalai provided excellent service at Honolulu Buick GMC Cadillac. Enjoy your new vehicle! We look forward to serving you again!

August 23, 2024

Dealership Rating
Employee Rating

Very upfront with pricing. They do a dealer markup but also give you a good price for your trade-in so in Hawaii it balances out. Very professional and courteous staff. Had a l More

by PICCIURRO421
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas , Katherine- Great sales woman.

Aug 25, 2024

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

August 14, 2024

Dealership Rating
Employee Rating

Great experience. My husband and I went In looking for a used car. Our salesman Andi helped us and treated us with care and patience. We told him we wanted to return 2 More

by BUITRACM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas , Andi Rus (sales) 5 stars!

Aug 14, 2024

Honolulu GMC Cadillac responded

Thank you for sharing your great experience with Andi and the team at Honolulu Buick GMC Cadillac! We're glad to hear that everything went smoothly and that you felt well taken care of. Enjoy your new car!

June 27, 2024

Dealership Rating
Employee Rating

Honolulu Buick GMC Cadillac,🔧 is always there for Their customers Needs to help and assist you Any way they can,which is Priceless!!! PERIOD!🙏🏾 More

by Donald Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2024

Honolulu GMC Cadillac responded

Thank you, Donald, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Jun 28, 2024

Honolulu GMC Cadillac responded

Donald, thank you for highlighting the dedication of our team at Honolulu Buick GMC Cadillac! We're always here to assist in any way we can. See you again soon!

June 03, 2024

Dealership Rating
Employee Rating

She was a lot of help and knowledgeable about what we wanted in a vehicle. More

by lyee22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 04, 2024

Honolulu GMC Cadillac responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Honolulu Buick GMC ! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

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