Kaitlin Dauzat

Excellent communication. Fast service. Would recommend to friends and family to have their GM serviced at this dealership. Fast service. Would recommend to friends and family to have their GM serviced at this dealership. More

by GGERRETS Verified Customer Verified Customer

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very thorough and showed concern for my vehicle. Everyone was prompt and valued my time. Everyone was prompt and valued my time. More

by anedd Verified Customer Verified Customer

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Service was very efficient and did not take long for the service I had done. service I had done. More

by dnparlipiano Verified Customer Verified Customer

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Crown Buick’s service center has never been a favor of mine. It’s gotten better over the years but it’s still not GMC excellence. mine. It’s gotten better over the years but it’s still not GMC excellence. More

by BERNADASB Verified Customer Verified Customer

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My visit for my oil change and tire rotation went really well. The representative who handled it was excellent . well. The representative who handled it was excellent . More

by waynewag20 Verified Customer Verified Customer

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Kaitlin was very helpful and set expectations for the service work that the repair team delivered on. service work that the repair team delivered on. More

by RICKYINDOVINA Verified Customer Verified Customer

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I am very annoyed by the service this department has given me in the past. As I said earlier I was told my tires were rotated on a previous visit. Once I got home I started checking out the tires to m given me in the past. As I said earlier I was told my tires were rotated on a previous visit. Once I got home I started checking out the tires to make sure they were rotated. However, there is a tire that I scraped. So I realized that the tire that was scraped and on the driver's side of my car was never rotated because that tire was still in the same spot. I had to return to Crown to have the tire rotation job performed and made sure they did the job before I left Crown, for a second time. I feel that the people in the service department do not do their jobs. I can tell you this much too, in the future, they will be giving me the parts that they change on my Yukon to make sure that the work was actually performed and the new parts are on my car. It is is easy for them to say the job is done and for it not to be done at all unless you request the old parts that are being changed. It is ashamed that you can't have trust with the people performing work in your SUV/car. More

by MTHOMAS1989 Verified Customer Verified Customer

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Service could not determine the cause of our problem and did not properly correct it. Did not offer suggestions on what to do if it happens again. did not properly correct it. Did not offer suggestions on what to do if it happens again. More

by DKELLE Verified Customer Verified Customer

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She keep me informed about the process of my truck. I am very satisfied with her performance I am very satisfied with her performance More

by pattip52 Verified Customer Verified Customer

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You have people in Service that has NO clue what's the definition of SERVICE means. I've own my own company since 1990 and have been successful because I know who pays my salary...My Customer's. Without c definition of SERVICE means. I've own my own company since 1990 and have been successful because I know who pays my salary...My Customer's. Without customer I wouldn't have a dime. Your employees think the owner of Crown pays their salary. Sadly mistaken. See how much Crown would pay you if they had NO Customers. We bought that car without a Wheel Lock Nut and from the beginning Crown should have handle that problem alone. But it's all good yall just solidified my Husband's distrust for Crown long ago when he Paid Cash for my Son's 2016 GMC Denali and had Transmission problems and Crown handle it very poorly....See ya.... More

by BYUSUPPLY Verified Customer Verified Customer

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