Kaeland "KT" Thomas

Happy New Year. Let me start by saying every person I met on the LM Surprise lot was friendly and helpful. However, my experience with the delivery left much to be Let me start by saying every person I met on the LM Surprise lot was friendly and helpful. However, my experience with the delivery left much to be desired. Here's the timeline. Friday, December 27, I negotiated a purchase for a new 2023 Dodge Challenger Scat Pack. Stock number PN1851, VIN 2C3CD2FJ4PH615151. Saturday, December 28, I arrived at the dealership with an appointment with internet salesman Mark Augustyniak. The process was smooth until.... 1. The spare key fob could not be found. Two hours later, after parts tried to create a new spare key fob, I was sent home with the advice to let my hometown dealer, Larry Miller Dodge Tucson, do the new spare. At 5:35, Mark Augustyniak texted me saying he had found the spare key fob, and would send it out to me on Monday, December 30, via Fedex. As of today, the key fob still has not arrived. Perhaps due to the holiday? 2. Arriving home in Tucson, my wife and I went out to dinner, and as we were leaving the restaurant's parking lot, the headlights did not illuminate the road. I let Mark Augustyniak know, via text, of the issue. Mark advised bringing the Scat Pack back on Monday, or taking it to the Larry Miller Tucson shop. I made the appointment with LMTucson with Chad Dugan the service advisor for Monday, December 30. Chad returned to me with the fact that the bulbs were missing from the Scat Pack, and would be billing the Surprise Larry Miller dealership. As I know from experience, taking out those bulbs, and replacing the bulbs, is not an easy task, so why the bulbs were taken out will be a mystery. 3. When I arrived home on the Saturday of the purchase, my son said the yellow splitter guards were still on the front of the car. The ones the dealer is supposed to remove. I looked on Youtube on how to remove the splitter guards, and my son easily removed the guards. However, because those splitter guards had been on the Challenger for a year,(that's according to Mark Augustyniak looking up that information), dirt had accumulated between the splitter guards and the painted splitter contained scratches from both guards. 4. Floor mats. After arriving home, I noticed the floor mats were what I considered, of cheap quality. Having purchased new both a 2012 Challenger RT, and a 2016 Challenger RT, I remember having those OEM floor mats of MOPAR quality. I looked up the part number of the cheap floor mats, and they came from an aftermarket company called Black Gold. The part number RANAC PRD11014LFM-1 is on the bottom of the floor mat. When I texted Mark about sending me the OEM floor mats, he said he had taken the set out of another new SCAT PACK, and would look into the matter. 5. During the online negotiations, I declined the dealer add ons of $847, (as per the office of the Arizona Attorney General) with a dealer discount of $7000, but the reworked paperwork took off the $847 but lowered the dealer discount to $6,153. I noticed this fact upon arriving at your dealership on that Saturday morning. Sales manager KT Thomas convinced me to split the add on cost, but in hindsight, he should not have even tried that sales pitch, and I should have kept with my decline of the add ons. Both Mark Augustyniak, sales, and Chace Gilbert, finance manager, were excellent representatives of your dealership, and I would recommend LMSurprise for that reason. However, I would appreciate you knowing, and following up on making the delivery process so much better. My name is Gary Smoot. My email is azshooff@comcast.net. My phone is 520-490-5704. I've purchased two of my three Challengers from Larry Miller, and had all my Challengers serviced at the Larry Miller Tucson Dodge from 2012-2023. Thank you for your time, and your consideration. I look forward to hearing from you. More

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Response to Larry Miller Dodge- Surprise Happy New Year. Let me start by saying every person I met on the LM Surprise lot was friendly and helpful. However, my experience with the delivery left much Year. Let me start by saying every person I met on the LM Surprise lot was friendly and helpful. However, my experience with the delivery left much to be desired. Here's the timeline. Friday, December 27, I negotiated a purchase for a new 2023 Dodge Challenger Scat Pack. Stock number PN1851, VIN 2C3CD2FJ4PH615151. Saturday, December 28, I arrived at the dealership with an appointment with internet salesman Mark Augustyniak. The process was smooth until.... 1. The spare key fob could not be found. Two hours later, after parts tried to create a new spare key fob, I was sent home with the advice to let my hometown dealer, Larry Miller Dodge Tucson, do the new spare. At 5:35, Mark Augustyniak texted me saying he had found the spare key fob, and would send it out to me on Monday, December 30, via Fedex. (The key fob arrived on Jan 4, and is operational.) 2. Arriving home in Tucson, my wife and I went out to dinner, and as we were leaving the restaurant's parking lot, the headlights did not illuminate the road. I let Mark Augustyniak know, via text, of the issue. Mark advised bringing the Scat Pack back on Monday, or taking it to the Larry Miller Tucson shop. I made the appointment with LMTucson with Chad Dugan the service advisor for Monday, December 30. Chad returned to me with the fact that the bulbs were missing from the Scat Pack, and would be billing the Surprise Larry Miller dealership. As I know from experience, taking out those bulbs, and replacing the bulbs, is not an easy task, so why the bulbs were taken out will be a mystery. 3. When I arrived home on the Saturday of the purchase, my son said the yellow splitter guards were still on the front of the car. The ones the dealer is supposed to remove. I looked on Youtube on how to remove the splitter guards, and my son easily removed the guards. However, because those splitter guards had been on the Challenger for a year,(that's according to Mark Augustyniak looking up that information), dirt had accumulated between the splitter guards and the painted splitter contained scratches from both guards. 4. Floor mats. After arriving home, I noticed the floor mats were what I considered, of cheap quality. Having purchased new both a 2012 Challenger RT, and a 2016 Challenger RT, I remember having those OEM floor mats of MOPAR quality. I looked up the part number of the cheap floor mats, and they came from an aftermarket company called Black Gold. The part number RANAC PRD11014LFM-1 is on the bottom of the floor mat. When I texted Mark about sending me better OEM floor mats, he said he had taken the set out of another new SCAT PACK, and would look into the matter. It may be that the difference between the 2023 and the 2016 Challengers may be cheaper floor mats, or not? 5. During the online negotiations, I declined the dealer add ons of $847, (as per the office of the Arizona Attorney General) with a dealer discount of $7000, but the reworked paperwork I saw on Saturday took off the $847 but lowered the dealer discount to $6,153. I noticed this fact upon arriving at your dealership on that Saturday morning. Sales manager KT Thomas asked me to split the add on cost, but in hindsight, I should have kept with my decline of the add ons. That’s on me, but Considering my trade was $32K, and you put a sale price of $38K, I hope the $487 was worth this review Both Mark Augustyniak, sales, and Chace Gilbert, finance manager, were excellent representatives of your dealership, and I would recommend LMSurprise for that reason. However, I would appreciate you knowing, and following up on making the delivery process so much better. My name is Gary Smoot. My email is azshooff@comcast.net. My phone is 520-490-5704. I've purchased two of my three Challengers from Larry Miller, and had all my Challengers serviced at the Larry Miller Tucson Dodge from 2012-2023. Thank you for your time, and your consideration. More

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Great service. Part had a delay but was kept up to date well. Installed same day it was in Part had a delay but was kept up to date well. Installed same day it was in More

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It was a nice experience. Both the manager and the sales person were knowledgeable and polite . They understood that buying a car it is a large expense, so they wanted to be s Both the manager and the sales person were knowledgeable and polite . They understood that buying a car it is a large expense, so they wanted to be sure that I am happy with the car and the price. The truck is the second truck that I bought from them in three years. It was a pleasant experience More

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Recently did business and serviced my daughter's SUV at this dealership. Wonderful people and very friendly. this dealership. Wonderful people and very friendly. More

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Everything took alot of time but the deal finally got done. But was happy with how friendly everyone treated me and my wife. We will buy are next Jeep there. done. But was happy with how friendly everyone treated me and my wife. We will buy are next Jeep there. More

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Craig Finkey a salesman at Larry H Miller in Surprise is PHENOMENAL!!! 5 stars all day long!!! He goes above and beyond for all his customers!! My wife and I have both bought vehicles from him personally an PHENOMENAL!!! 5 stars all day long!!! He goes above and beyond for all his customers!! My wife and I have both bought vehicles from him personally and will continue to buy every vehicle from him. He is straight forward and doesn't xx. He isn't your typical salesman. He wants you to love your car and if it doesn't make "cents" he doesn't pressure you to do it. "It's just dollars and cents and if it doesn't make sense no worries" is what you will hear. Highly recommend to everyone looking for a new vehicle. More

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I felt like I was just a number when I purchased my truck and that they were more worried about getting the sale and in to the next victim. My truck was very poorly detailed and still has soda spill stains i and that they were more worried about getting the sale and in to the next victim. My truck was very poorly detailed and still has soda spill stains in the interior. They never gave me my floor mats and I had to go back and ask for them. I had negotiated a bedliner into the deal and was told someone would call me in a week and never received a call and called back almost three weeks later. I only received 1 key at delivery and they told me they would get it when it came back in for the service and I reminded Jerry my sales person when I made the appointment and had to tell him again on the day I brought the vehicle in to do it or it would’ve been forgotten. I also received the vehicle with 12% left for my oil change on delivery and had to complain about that. They did do the oil change at the time that I got the bedliner installed but they never reset the oil change light when I picked the vehicle up from service. Also they told me they would detail the vehicle and what I received was a subpar car wash. They ran the windshield wiper to clear off the water on the windshield so there were watermarks left from that. They wiped my rear window off with what appeared to be a dirty rag because the rear window was all streaks. I had another appointment so I couldn’t go back right away but I text Kyle the service advisor and he never responded back to me. I had my son and a friend that were looking to purchase a vehicle and I told them my issues and they went to a different dealer so because of the bad experience I had you lost out on a couple sales. I decided to stay local so I didn’t have to travel for my service and may have made a bad choice. More

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My experience was pretty great. Any issues or questions were solved immediately by their team. Any issues or questions were solved immediately by their team. More

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The staff was friendly. We had issues with another dealership on a lemon we had bought, but the staff at Larry miller, particularly Sean Clarke and KT did everything they co We had issues with another dealership on a lemon we had bought, but the staff at Larry miller, particularly Sean Clarke and KT did everything they could to make it right. I will continue to shop for vehicles there as long as I live in AZ. More

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