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Kacie Greico
Kacie Greico at Toyota of Scranton

Kacie Greico

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

Contact Me
4.8
254 Reviews

Dealership Experience

7 yrs, 3 mos

Industry Experience

7 yrs, 3 mos

4.8

254 Reviews

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254 Reviews of Kacie Greico

September 06, 2025

Dealership Rating
Employee Rating

Clean spacious waiting area. Covered all aspects of the recalls and the defect on the exterior of the vehicle. More

by MELANMICHAEL72
Recommend Dealer
Yes
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September 03, 2025

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Employee Rating

Always receive great customer service when I take my van in. Kacie is a pleasure to deal with. More

by LMMDMAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 03, 2025

Toyota of Scranton responded

LMMDMAY, Thank you so much for sharing your kind words! We’re thrilled to hear that Kacie continues to make your visits a positive experience and that you always receive great service. We’ll be sure to pass along your appreciation to her and the team. We truly value your loyalty and look forward to taking care of your van for years to come! Warm regards, The Service Team Toyota of Scranton

September 02, 2025

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Employee Rating

Kacie is great; always ensures I am comfortable and informed. The staff is friendly and accommodating. I've had my Toyota vehicles serviced at Toyota of Scranton for many years and trust that I am ge More

by LROSENBERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 02, 2025

Toyota of Scranton responded

LROSENBERRY, Thank you for your loyalty and kind words! We’re so glad to hear that Kacie and our team consistently make you feel comfortable and well-informed. It’s wonderful to know you’ve trusted us with your Toyota vehicles for so many years, and we’re proud to provide you with top-notch service every visit. We truly appreciate your support and look forward to taking care of your vehicles for many more years to come! Warm regards, The Service Team Toyota of Scranton

September 01, 2025

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Employee Rating

Kaci waited on us, understood our issue and resolved it beyond satisfaction. Doug (who sold us our Sienna) also came over to see us. More

by JPETLOCK56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Grieco

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Sep 02, 2025

Toyota of Scranton responded

JPETLOCK56, Thank you for sharing your experience! We’re so glad Kaci was able to fully understand your concern and resolve it beyond your expectations. It’s also great to hear that Doug stopped by to say hello—it’s always nice to see familiar faces. We appreciate your trust in our team and look forward to serving you again! Warm regards, The Toyota of Scranton Team

August 05, 2025

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Employee Rating

Kacie Greico is a superstar. She gets my car in on time, communicates clearly and is compassionate and sympathetic when the repair will be difficult or expensive. I value my rela More

by JANET_BURGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 05, 2025

Toyota of Scranton responded

Hi Janet, Thank you for your kind words! We're thrilled to hear how much you value your relationship with Kacie and Toyota of Scranton. She truly is a superstar, and we’re lucky to have her on our team. We'll be sure to share your feedback with her! ~Guest Experience Team Toyota of Scranton

August 03, 2025

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Employee Rating

The dealership is excellent. They answered my questions in a timely fashion whether at the dealership or phone More

by DONNAJ0
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Mary Jo Preno, Marco Valenti, Stephanie McNair, Alan Aimer, Kevin Morrow, Richard LaRussa, Jammie Marcen

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Aug 03, 2025

Toyota of Scranton responded

Thank you so much, Donna, for your kind words and for taking the time to share your experience! We're thrilled to hear that our team was able to assist you both in person and over the phone. Providing timely and helpful service is something we take great pride in. We truly appreciate your support and look forward to seeing you again! —Your Toyota of Scranton Team

July 29, 2025

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Employee Rating

It was okay. I hate that the price on the window is not what you pay. Should tell people that it is going to cost 4-5 thousand more to get the coverage that the More

by JPW0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Stahl

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Jul 29, 2025

Toyota of Scranton responded

JPWO, Thank you for your feedback. We’re sorry to hear that aspects of your experience did not meet your expectations. Transparency is very important to us, and we regret if there was any confusion regarding pricing or recommended coverage options. We aim to provide all the information needed to make an informed decision and would be happy to review anything further with you. If you’d like to discuss your experience in more detail, please don’t hesitate to reach out. Your input helps us improve. Sincerely, The Guest Experience Team Toyota of Scranton

July 10, 2025

Dealership Rating
Employee Rating

Professional ,friendly people and good service. Best wishes for your and the company keep going More

by YESILOVEGOD27
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair, Alan Aimer, Tom Kirkpatrick, Kevin Morrow, David Grieco, james Brown, John Boyer, Jon Higgins, Hailee Politz

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Jul 10, 2025

Toyota of Scranton responded

YESILOVEGOD27, Thank you for the wonderful feedback! We're happy to hear you experienced professional, friendly service during your visit. Your kind words and well wishes mean a lot to our team. We look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

June 19, 2025

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Employee Rating

Excellent service. Friendly staff and my car was completed on time. Staff explained the results of the service. More

by sharlenewootten
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie McNair, Alan Aimer, Kevin Morrow

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Jun 19, 2025

Toyota of Scranton responded

sharlenewooten, Thank you for your kind words! We're so glad to hear that your visit was timely, the staff was friendly, and everything was clearly explained. We appreciate your trust and look forward to serving you again! Take care, The Service Team Toyota of Scranton

June 12, 2025

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Employee Rating

Got an appointment fast, service was done quickly and my service advisor, Kacie, is wonderful More

by CHARLOTTEAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 13, 2025

Toyota of Scranton responded

CHARLOTTEAY, Thank you for the great feedback! We’re glad we could get you in quickly and complete your service efficiently. Kacie will be thrilled to hear your kind words—she truly cares about every guest she helps. We appreciate you choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

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