Justin Spurlock | Page 12

Everyone there was fabulous. They all treated me like family. Each department worked very well with each other department. They always take good care of my car and let me know ab They all treated me like family. Each department worked very well with each other department. They always take good care of my car and let me know about updates. More

by Synwil111 Verified Customer Verified Customer

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Love the staff , very friendly and knowledgeable . Building is kept immaculate . Follow up has been great. I always tell my friends to ask for Randy. Building is kept immaculate . Follow up has been great. I always tell my friends to ask for Randy. More

by KUEPPERARTHUR Verified Customer Verified Customer

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I went for an oil change appointment. While there I was informed that there was a recall to update the AVN. It would take 2 hours. I said that I haven't received any recalls. I was told i While there I was informed that there was a recall to update the AVN. It would take 2 hours. I said that I haven't received any recalls. I was told it was normal for recalls not to be received. I explained that I've received all the previous ones. While waiting I researched for the recall, but could find one for my Palisade. The only AVN recall was for the 2024 Sante Fe. After about 2 hours I walked around the outside of the dealership. I saw my Palisade parked with the engine running. The infotainment screen showed a message indicating the update was complete. I went to the service department and explained that I found my car running outside. I asked if it was necessary to have it running for 2 hours during the update. He said, that only the power needs to be on. I informed him that it appears the update is done. He didn't do anything or inform anyone. I waited about 15 minutes and went outside and my Palisade was still running. I went back in and informed him that it's still there running. I waited, but he did nothing. I went back up to him and told him that he needs to have someone check my vehicle. The update appears to be done and it's been running for over 2 hours. He finally left and went into the shop. He came back and told me my car was almost done. 10 minutes later they pulled my Palisade up. I looked at the paperwork and researched it again and still can't find any recall associated with my vehicle. I have just updated the infotainment software in September. More

by Scrapsworld Verified Customer Verified Customer

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an excellent work recommended and they treat you very well the boy was very kind well the boy was very kind More

by mariayadiel02 Verified Customer Verified Customer

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Beautiful, comfortable environment. The service team is friendly and helpful. Pleased with the new location The service team is friendly and helpful. Pleased with the new location More

by Susanwimmerspc Verified Customer Verified Customer

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I have seen Justin for my car maintenance for years now and have always been glad with the service he and the service department have provided. This past time, It took over two hours for a regular service and have always been glad with the service he and the service department have provided. This past time, It took over two hours for a regular service appointment and normally the front of my car is tidied and vacuumed, but that wasn’t the case this time. I also noticed a scratch looking smear on my windshield that was not there when I came in. The rubber smear appeared to be from for instance, a brush that you would use to clean the windshield, however, just the bottom of the windshield was cleaned off, but the top half looked untouched. For an over two hour appointment just to get an oil change in a tire rotation. I would’ve expected better on their end for the condition of my car getting it back with regard to how I had got it back on all prior service appointments with a vacuumed and tidied front interior, and rinsed exterior of the car. In addition, the oil changes went up in price. Normally, I’m happy with the service, timeliness, and condition of my car after the service appointment. However, this time I was a little less satisfied with the Timeliness and condition my car was returned in compared to other service appointments and the top-notch service I had gotten used to. I never take my car anywhere besides Saint Augustine, Hyundai because I’ve always been so happy with the superior quality service. This time my experience was not up to par. More

by CHARNETT378 Verified Customer Verified Customer

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Justin is a very valuable employee. He attends to the customers needs and explains in detail just what the particular service entails. He attends to the customers needs and explains in detail just what the particular service entails. More

by MICALIZZ9 Verified Customer Verified Customer

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Everything was great The place was very clean and all staff was very friendly and helpful staff was very friendly and helpful More

by stoutlms Verified Customer Verified Customer

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Great customer service! I appreciate the friendly smiles from agents. The waiting room was clean and comfortable. I appreciate the friendly smiles from agents. The waiting room was clean and comfortable. More

by 2979orloff Verified Customer Verified Customer

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I have been a customer of Hyundai for over 12 years. I have always received excellent service from all at the dealership. I have always received excellent service from all at the dealership. More

by BVICKIJ Verified Customer Verified Customer

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