Justin Smith | Page 72

Grateful to service department for their knowledge and speedy repairs to my brake light issues. Will def be back for their business. speedy repairs to my brake light issues. Will def be back for their business. More

by Chronisj913 Verified Customer Verified Customer

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I needed a small replacement part and the service team was extremely helpful! They ordered the part and called me when it arrived and even immediately installed it. It was a hubcap cover. was extremely helpful! They ordered the part and called me when it arrived and even immediately installed it. It was a hubcap cover. More

by Marie.sheehan.boljen Verified Customer Verified Customer

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The New Building is Beautiful and clean And when you’re talking Business it’s comfortable to be in an office talking Business it’s comfortable to be in an office More

by mslee300 Verified Customer Verified Customer

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Please be comprehensive of situations customers may have. Overall, outstanding. Thank you for you service! Overall, outstanding. Thank you for you service! More

by farah Verified Customer Verified Customer

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VERY disappointed when I came in for my first service today. I pulled up, waited about 5 mins until a service advisor came out to greet me. No one came outside, so I walked in and asked for help. The guy today. I pulled up, waited about 5 mins until a service advisor came out to greet me. No one came outside, so I walked in and asked for help. The guy said he would be with me in a minute. He asked where my keys were I said in the car. He said ok go have a seat in the waiting area. The waiting room was packed and there was no where to sit. Most of the dealerships I've been to, (Mazda, Mitsubishi, Mercedes-Benz etc) always come out to your car and greet you. They have a pen and paper, and they walk around the vehicle and take the mileage and notes. No one did that!! Before I left the dealership I asked if anything needed to be done or recommended they said no. When I left for service I noticed my windshield washer fluid light still on!! They filled it, but not enough for the light to turn off!!! To top that off when I looked under the hood of my vehicle, my coolant was under the minimum line! Why wouldn't they top that off as well as my windshield wiper fluid?!! God forbid I were to take a road trip thinking my car is safe, it's not!! I used a whole gallon of windshield washer fluid. They hardly filled it up!! I called and called and called the service department. No one answers it just rings and rings. I went to Advance Auto Parts on the way home. They used their system to check what kind of coolant I need, and I need green not pink!! Why is their pink in there?? My vin number says green. So confused?!!!?? I just bought the xxxx car. Becareful this place left a bad taste in my mouth More

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Experienced attentive, comfortable waiting room, air conditioning, great service, A1 mechanics I was referred my friend conditioning, great service, A1 mechanics I was referred my friend More

by FRANCISJ_45 Verified Customer Verified Customer

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People very pleasant. Comfortable waiting room.Appointment was on time. I feel like they are trustworthy. Comfortable waiting room.Appointment was on time. I feel like they are trustworthy. More

by MAGGIEHORNS Verified Customer Verified Customer

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Everyone there is very nice and works to get you in and out quickly will tell all my friends. out quickly will tell all my friends. More

by diane.pate67 Verified Customer Verified Customer

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The timing for the maintenance was very efficient and I also experienced a problem with the cars'paint finish in an area and they addressed it and we will be scheduling further servicing on that. Very very also experienced a problem with the cars'paint finish in an area and they addressed it and we will be scheduling further servicing on that. Very very happy with the concern and efficiency of the dealership! More

by jetmom13 Verified Customer Verified Customer

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The service dept has been good, not great. I went to pick up my vehicle from being serviced and had to wait over 20 minutes with no one asking if they could help. After waiting with other cust I went to pick up my vehicle from being serviced and had to wait over 20 minutes with no one asking if they could help. After waiting with other customers, I approached a staff member and asked if he knew when they’d be back inside. His response was that they didn’t leave until 6 so they weren’t gone and would be back in sometime. He did finally walk outside to go get them a few minutes later. Justin seems very knowledgeable and has always been very helpful over the phone. More

by palisadeowner Verified Customer Verified Customer

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