Justin Price

Byers Toyota responded

Thank you for choosing Byers as your car provider and for taking the time to share your feedback with us. We are so glad to hear that you enjoyed your car rental experience with us. I apologize if you did not receive a proper briefing on the technology operations of the car. We take pride in providing thorough instructions and ensuring our customers are comfortable with the features of their rental vehicle. I will pass this information along to our team for further training and improvement. We understand the importance of a comfortable ride, especially during long drives like your trip to Delaware. We will ensure that all vehicles are properly set up for future rentals so that you can enjoy a pleasant trip from start to finish. We hope you had a great time in Delaware and we look forward to serving you again in the future!

Byers Toyota responded

Thank you for taking the time to share your experience with us. We're sorry to hear that you did not have a great experience with our service and finance teams. We strive to provide quality customer service and will take your feedback into consideration as we continue to improve our processes. In regards to the car features, we apologize if there was any miscommunication or misunderstanding on our part. If there are any issues with your check, please reach out to us directly so we can address it promptly. We would be happy to speak with you further about the concerns you have with your new Toyota RAV4 and work towards finding a satisfactory resolution. We appreciate your honest feedback and value you as a customer.

Byers Toyota responded

Thank you so much for your kind words and 5-star rating! We always strive to make our customers' car buying experience as smooth and stress-free as possible, and we're delighted to hear that you enjoyed working with our sales and finance teams. We truly appreciate your business and hope to see you again in the future.

Byers Toyota responded

Thank you for sharing your positive experience with us, Justin! We are so glad to hear that you felt well informed during the purchase of your new car and so grateful that we could provide a satisfying and enjoyable experience for you. Our team takes great pride in helping customers like yourself and it's a joy to know that our work was appreciated. We look forward to seeing you again soon!

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

Byers Toyota responded

Thank you for your kind words, Rob! We are so pleased to know that our customer service team was able to provide you with a positive experience. We strive to always exceed our customers' expectations, and we truly appreciate your feedback. We do apologize about the length of the review requirement - we are always looking for ways to improve customer satisfaction, and work hard to make sure every interaction is as enjoyable as possible! Have a great day!