The car was great, but we didn't get any briefing on the
technology operation. The heaters were blowing full hot and full blast - if it wasn't for the Delaware construction traffic on 36/37, I wouldn't hav
technology operation. The heaters were blowing full hot and full blast - if it wasn't for the Delaware construction traffic on 36/37, I wouldn't have had the opportunity to figure out how to turn it to air conditioning and comfortable setting (it was 84 degrees outside)! I'm wading through the Owner's Manuals to figure out what technical options I have and how to make them work. It'll be a shame to operate the car in 'dumb' mode, but I guess I can't break anything I'm not using...
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by tom-c
Verified Customer
Verified Customer
Other Employees Tagged:
Matt Moloney
Jun 17, 2024 -
Byers Toyota responded
Thank you for choosing Byers as your car provider and for taking the time to share your feedback with us. We are so glad to hear that you enjoyed your car rental experience with us.
I apologize if you did not receive a proper briefing on the technology operations of the car. We take pride in providing thorough instructions and ensuring our customers are comfortable with the features of their rental vehicle. I will pass this information along to our team for further training and improvement.
We understand the importance of a comfortable ride, especially during long drives like your trip to Delaware. We will ensure that all vehicles are properly set up for future rentals so that you can enjoy a pleasant trip from start to finish.
We hope you had a great time in Delaware and we look forward to serving you again in the future!
First of all, they have not ordered the right car for me
and they didn’t know what features Toyota RAV4 XLE Hybrid has. I have ti research on my own and find out the existing features. I wish they knew bett
and they didn’t know what features Toyota RAV4 XLE Hybrid has. I have ti research on my own and find out the existing features. I wish they knew better about a vehicle thar they trying to sell. I didn’t have great experience with service today. But eventually i had to use my own brain to point out the issue. So that they were able to fix it. I am not happy with finance either. My check still didn’t come for collection yet. In the end i am not happy with Toyota Rav4 build quality either. The mirrors and hood rattles when i go on highways. I am going to do a youtube video on how bad the toyota build quality is. I wish i knew this before about the bad build quality of the Toyota Rav4 Hybrid. I waited 14 years to buy a Toyota snd they deeply disappointed me.
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by swarnas1
Verified Customer
Verified Customer
Dec 27, 2023 -
Byers Toyota responded
Thank you for taking the time to share your experience with us. We're sorry to hear that you did not have a great experience with our service and finance teams. We strive to provide quality customer service and will take your feedback into consideration as we continue to improve our processes. In regards to the car features, we apologize if there was any miscommunication or misunderstanding on our part. If there are any issues with your check, please reach out to us directly so we can address it promptly.
We would be happy to speak with you further about the concerns you have with your new Toyota RAV4 and work towards finding a satisfactory resolution. We appreciate your honest feedback and value you as a customer.
Easy The sales and finance teams were easy to Deal with.
No high pressure sales
No high pressure sales
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by jebiv
Verified Customer
Verified Customer
Other Employees Tagged:
Justin Price
Dec 22, 2023 -
Byers Toyota responded
Thank you so much for your kind words and 5-star rating! We always strive to make our customers' car buying experience as smooth and stress-free as possible, and we're delighted to hear that you enjoyed working with our sales and finance teams. We truly appreciate your business and hope to see you again in the future.
Justin was awesome explaining every detail about my new
car!! Thank you and all the staff!!
car!! Thank you and all the staff!!
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by sam.4777
Verified Customer
Verified Customer
Oct 13, 2023 -
Byers Toyota responded
Thank you for sharing your positive experience with us, Justin! We are so glad to hear that you felt well informed during the purchase of your new car and so grateful that we could provide a satisfying and enjoyable experience for you. Our team takes great pride in helping customers like yourself and it's a joy to know that our work was appreciated. We look forward to seeing you again soon!
Clean with great atmosphere.
Not enough new cars to look at but you had what I wanted. Thanks, looking forward to getting on the road with this vehicle!! Justin kept sending me u
Not enough new cars to look at but you had what I wanted. Thanks, looking forward to getting on the road with this vehicle!! Justin kept sending me updates on what was available and was personable and knowledgeable.
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by mikeschuette55
Verified Customer
Verified Customer
Other Employees Tagged:
Matt Moloney
Sep 10, 2023 -
Byers Toyota responded
Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.
Good customer service.
My only complaint is that I actually have to have 15 words in this review.
My only complaint is that I actually have to have 15 words in this review.
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by rob.ballinger
Verified Customer
Verified Customer
Aug 08, 2023 -
Byers Toyota responded
Thank you for your kind words, Rob! We are so pleased to know that our customer service team was able to provide you with a positive experience. We strive to always exceed our customers' expectations, and we truly appreciate your feedback. We do apologize about the length of the review requirement - we are always looking for ways to improve customer satisfaction, and work hard to make sure every interaction is as enjoyable as possible! Have a great day!
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