Justin Menzies

The customer service is always great , wait time reasonable . It’s never an issue scheduling appointments reasonable . It’s never an issue scheduling appointments More

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I contacted Jacob, as he had assisted me in the past, per my interest in a new vehicle, which is no longer available. He soon got back in touch with me about a used model to consider instead. I ended u per my interest in a new vehicle, which is no longer available. He soon got back in touch with me about a used model to consider instead. I ended up buying that vehicle, and appreciate the heads up Jacob provided, as the specific vehicle I was seeking was hard to find. There were some glitches after I received the vehicle, and Justin in service took charge and handled resolution. He was very proactive, kept me informed about the progress, and personally ensured the issue was resolved. More

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Excellent service! From beginning to the end of the appointment I was kept aware of what was going on. From beginning to the end of the appointment I was kept aware of what was going on. More

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Great, friendly service from sales to maintenance. They have always accommodated my demanding work schedule to fit me in and provide a loaner car. They have always accommodated my demanding work schedule to fit me in and provide a loaner car. More

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Peter was great and very knowledgeable of the product he sells. Staff was great and very friendly. 2nd car I bought there and will continue to go back. sells. Staff was great and very friendly. 2nd car I bought there and will continue to go back. More

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Justin's proactive approach in bringing a critical matter to the attention of upper management played a key role in resolving a situation. His commitment to customer satisfaction is evident in every action to the attention of upper management played a key role in resolving a situation. His commitment to customer satisfaction is evident in every action he takes, always making sure that his clients’ needs are met with urgency and care. Justin’s ability to identify problems early, paired with his strong communication skills, make him an invaluable member of the Silver Spring Volvo team. His dedication not only contributes to the smooth running of operations but also strengthens their reputation for outstanding customer service. Also, to Noah, Thank you so much! I absolutely love my new Volvo! Your quick response and helpful assistance made all the difference. I really appreciated how promptly you helped me transition to my new car. It was a smooth and seamless process. It’s clear that you’ve built an excellent team at Silver Spring Volvo. I’m incredibly grateful for the top-notch service and care I received. Thanks again for everything! More

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This was the first time I have taken my Volvo for servicing. Justin Menzies, the service advisor, make the process easy and painless. He even hipped me to some accessories that I wasn’t aware of that servicing. Justin Menzies, the service advisor, make the process easy and painless. He even hipped me to some accessories that I wasn’t aware of that was hidden in my car. All around great experience!! More

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Been great with me every time I service my car ,I recommend this place for everyone. recommend this place for everyone. More

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I want to express my gratitude for the opportunity to work with Noah. His leadership and exceptional customer service have truly made a difference. I also want to thank Justin for his continuous support work with Noah. His leadership and exceptional customer service have truly made a difference. I also want to thank Justin for his continuous support from the beginning until now. We will definitely continue working with you and will recommend your services whenever colleagues, friends, or parents at school ask for recommendations. More

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Had another great service experience at Volvo Cars Silver Spring MD! I brought my car in without an appointment but Justin came through for me! Spring MD! I brought my car in without an appointment but Justin came through for me! More

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