Justin Menzies

Justin's proactive approach in bringing a critical matter to the attention of upper management played a key role in resolving a situation. His commitment to customer satisfaction is evident in every action to the attention of upper management played a key role in resolving a situation. His commitment to customer satisfaction is evident in every action he takes, always making sure that his clients’ needs are met with urgency and care. Justin’s ability to identify problems early, paired with his strong communication skills, make him an invaluable member of the Silver Spring Volvo team. His dedication not only contributes to the smooth running of operations but also strengthens their reputation for outstanding customer service. Also, to Noah, Thank you so much! I absolutely love my new Volvo! Your quick response and helpful assistance made all the difference. I really appreciated how promptly you helped me transition to my new car. It was a smooth and seamless process. It’s clear that you’ve built an excellent team at Silver Spring Volvo. I’m incredibly grateful for the top-notch service and care I received. Thanks again for everything! More

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This was the first time I have taken my Volvo for servicing. Justin Menzies, the service advisor, make the process easy and painless. He even hipped me to some accessories that I wasn’t aware of that servicing. Justin Menzies, the service advisor, make the process easy and painless. He even hipped me to some accessories that I wasn’t aware of that was hidden in my car. All around great experience!! More

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Been great with me every time I service my car ,I recommend this place for everyone. recommend this place for everyone. More

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I want to express my gratitude for the opportunity to work with Noah. His leadership and exceptional customer service have truly made a difference. I also want to thank Justin for his continuous support work with Noah. His leadership and exceptional customer service have truly made a difference. I also want to thank Justin for his continuous support from the beginning until now. We will definitely continue working with you and will recommend your services whenever colleagues, friends, or parents at school ask for recommendations. More

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Had another great service experience at Volvo Cars Silver Spring MD! I brought my car in without an appointment but Justin came through for me! Spring MD! I brought my car in without an appointment but Justin came through for me! More

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This was the best vehicle shopping and purchasing experience I've ever had the joy of participating in. Peter Larson was my main point of contact, but as he was quick to point out, there is a whole t experience I've ever had the joy of participating in. Peter Larson was my main point of contact, but as he was quick to point out, there is a whole team of exceptional individuals who easily worked well together and supported each other all toward the customer's benefit. I made 3 visits to the dealership: the 1st two to discuss and test drive, and the 3rd to purchase and drive my new car home. During all three visits it became obvious that this team truly worked together as a cohesive unit to help ensure that my family could get the vehicle we needed, the options we wanted, and within the budget and timeframe that worked for our unique circumstances. Peter, Eric, Noah, Bruce, and Jose were professional, knowledgeable, and caring active listeners. Every other staff member I encountered on the sales floor, at the coffee machine, or even when walking in from the parking lot, all were extremely professional and helpful. This is the 2nd vehicle I've purchased from this dealership; the 1st one was nearly 4 years ago. I look forward to coming back for our family's 3rd car in a few years, and will actively recommend Peter and this team to everyone I encounter who is also looking for a new or pre-owned car. I cannot sing their praises enough in this venue. If you've read this far, go have a great experience and drive in good health! - Jason More

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Extremely professional dealership. Very responsive to customer needs. Timely service. Outstanding in delivery quality car services. Very responsive to customer needs. Timely service. Outstanding in delivery quality car services. More

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This dealership was exceptional Especially Justin. He provided excellent customer service and ensured that the work on my car was completed as quickly and efficiently as possible, allowing me to go on He provided excellent customer service and ensured that the work on my car was completed as quickly and efficiently as possible, allowing me to go on with the rest of my day, not feeling like I’d lost entire day in the dealership, I’ll definitely use this location for future service appointments. More

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The Silver Springs Volvo is a very nice facility. Clean and bright. Everyone was extremely friendly, attentive, and helpful. Clean and bright. Everyone was extremely friendly, attentive, and helpful. More

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Volvo of Silver Spring has knowledgeable service staff and is typically able to provide a loaner car if requested. and is typically able to provide a loaner car if requested. More

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