Justin Martin
Justin Martin at Gary Rome Kia
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Justin Martin

Sales & Leasing Consultant

Gary Rome Kia

809 Enfield Street
Enfield, CT 06082

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4.8
99 Reviews
4.8

99 Reviews

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99 Reviews of Justin Martin

November 22, 2024

Dealership Rating
Employee Rating

Great dealership with great customer service and great employees and products. Very knowledgeable and cost of services is commendable. More

by FMILLSJR
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

November 03, 2024

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Employee Rating

There were a few issues as far as timing with repairs to be made to the truck. Collaborating with another dealership to do the required repairs as part of the sale developed into several time lines being m More

by CAN05
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Steve Liptak

Nov 04, 2024

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear Justin, Steve, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 01, 2024

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Overall it was a great experience, very friendly and professional. Justin was so great and got me the car I wanted. More

by Noha Saleh
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: David Nathan, Shaun Stevens

Nov 04, 2024

Gary Rome Kia responded

Noha, Thank you so much for your wonderful review! We are thrilled that Justin had the opportunity to provide you with great service. We thank you for choosing Gary Rome Kia!

October 31, 2024

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Justin unfortunately has failed on multiple occasions to follow through on both communication and deliverables. It is pretty clear that we aren't a priority to him and are more of a bother. 1st when I was t More

by CHRISTOPHER.ABRAMS1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Steve Liptak, Mary Lavelli

Nov 01, 2024

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Denise Carr our Customer Service Manager at 413-420-8291 or email at dcarr@garyromeautogroup.com so that we can speak directly. Thanks again.

September 29, 2024

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This is about my 15th new car bought over 65 years and I will tell you that Justin totally made my experience Excellent. He asked me specific questions of what I wanted. Thank you. More

by charles.travali
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Recommend Dealer
Yes
Sep 29, 2024

Gary Rome Kia responded

Thank you, Charles, for sharing your experience with us! We're happy to hear it went well with Justin and truly appreciate your feedback.

September 13, 2024

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Justin knows his tuff and is honest and up front. Highly recommend working with him for your next ride More

by OFFICE22
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Recommend Dealer
Yes

Other Employees Tagged: Shaun Stevens

Sep 13, 2024

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with Justin and our team. We're glad to hear we delivered such a great experience!

September 04, 2024

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Working with Gary Rome to purchase my latest vehicle was a great experience. I would recommend. More

by GKKINGSLEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: David Nathan, Shaun Stevens

Sep 04, 2024

Gary Rome Kia responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

August 25, 2024

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Great service. They were nice and professional. I will go back and recommend friends my experience. More

by TERFLORLOP
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 25, 2024

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 20, 2024

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Employee Rating

Justin was amazing (as was Telesha who stepped out of her comfort zone and took on the role of a salesperson while we waited for our official sales person to arrive) ; very personable, knowledgeable, and acc More

by HALORHIGHWATER
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Telesha Williams, Shaun Stevens

Aug 20, 2024

Gary Rome Kia responded

Thank you so much for your kind words for Justin and Telesha, and for taking the time to leave us this wonderful feedback!

August 06, 2024

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Employee Rating

Justin was amazing. Not pushy, understanding, patient, and made the entire process stress-free. Husband and I left the dealership feeling like we must have missed someth More

by Saralynnedwards
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Aug 07, 2024

Gary Rome Kia responded

We are very happy to hear that Justin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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