Justin Madison
Justin Madison at Toyota of Des Moines

Justin Madison | Page 88

ASM

Toyota of Des Moines

1650 SE 37th St.
Grimes, IA 50111

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4.7
965 Reviews
4.7

965 Reviews

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965 Reviews of Justin Madison

April 15, 2021

Dealership Rating
Employee Rating

The team provided more than expected in service. I am and always been satisfied with the service, that is why I return to have my vehicle repairs complete here. More

by leonardmccoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 16, 2021

Toyota of Des Moines responded

It's our pleasure to exceed your expectations, Leonard! It is always great to have you at the dealership and we look forward to continuing to take care of your vehicle in the future.

February 28, 2021

Dealership Rating
Employee Rating

The service was great from the time I drove in until the parts were received and replaced. Everything went smoothly. Thank you. Everyone was very professional. More

by rumelhartp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 01, 2021

Toyota of Des Moines responded

Thank you for sharing your experience with us. We are so glad to hear that it went smoothly and you were given great service. We will let our service team know that they did a fantastic job helping you out. We appreciate the feedback and we look forward to helping you out again in the future.

February 04, 2021

Dealership Rating
Employee Rating

SIMPLY AWESOME!!as always that is all it was good SIMPLY AWESOME!! as always that is all it was good excellent very good excellent - no problems. All went well quick and kept informed thank you again More

by JTBMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis , Cass Cupp

Feb 05, 2021

Toyota of Des Moines responded

Thank you for the awesome feedback as well! We appreciate you stopping in and look forward to working with you again.

January 24, 2021

Dealership Rating
Employee Rating

I do not like this SURVEY! This box says 0 /25 words. Will NOT buy 0 words. I left positive feedback and now you get A NEGATIVE because of embedded junk in survey. . More

by wmrberndt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 25, 2021

Toyota of Des Moines responded

Thank you very much for taking the time to leave us a review even with having concerns with the survey. The minimum word count isn't a choice of ours but is a standard presented by the review site DealerRater. If you'd like to know more about their reasoning, you can see the details in the link below. But still, we greatly appreciate your review and are happy to hear that our service team was able to provide a great experience. Take care, and have a wonderful week! https://dealerrater.uservoice.com/knowledgebase/articles/1870771-why-do-cars-com-and-dealerrater-require-that-revie

November 05, 2020

Dealership Rating
Employee Rating

I used express service for oil change & tire rotation. It was done quickly and I appreciated text of service & findings thus eliminating personal contact time. More

by Bobbi410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 06, 2020

Toyota of Des Moines responded

We’re happy to hear that our service team took great care of you! Thank you for this great review and let us know when you’re ready for your next service!

October 28, 2020

Dealership Rating
Employee Rating

The guys were exceptional , above and beyond. Thank you for the great service!! Everything was excellent . I will do all my services there.. I appreciate it More

by Yamil_azar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis , Cass Cupp, Mike Lebeda, Tom Lyons, David Marchant

Oct 29, 2020

Toyota of Des Moines responded

Thank you for the 5-star rating! We're glad to hear you received excellent service and look forward to working with you for years to come.

October 22, 2020

Dealership Rating
Employee Rating

Making the appointment and checking and out were easy. I am still concerned as to why I had to have a dead battery as a result of a missing software update to my DCM that is a problem apparently known by To More

by cwhite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 23, 2020

Toyota of Des Moines responded

Thanks for taking the time to let us know how we are doing! We are glad to hear that you received such easy service during your visit with us, and your car is back in working order. If you have any further concerns about your Toyota, please reach out and we will be happy to help. Thank you for choosing Toyota of Des Moines!

August 18, 2020

Dealership Rating
Employee Rating

I have always had a good excellent experience whenever I had service done at Toyota of Des Moines and this time was no exception. I work with Justin and he always treats me well. Like my experiences at To More

by Larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2020

Toyota of Des Moines responded

Thank you for leaving us such a positive 5 star review, Larry! We are delighted to hear you always have an excellent experience when you work with Justin and our service department. We appreciate your business and continued loyalty and look forward to working with you again soon!

July 24, 2020

Dealership Rating
Employee Rating

Straight Forward Service I have a 2011 Highlander with 200K miles. Needed new rotors and rear brakes. Its great to know Toyota of Des Moines has the best parts and service for More

by Jasonp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 27, 2020

Toyota of Des Moines responded

Thank you for sharing your experience at Toyota of Des Moines! We're glad to hear Justin provided you what you needed for your 2011 Highlander. We look forward to working with you again.

July 06, 2020

Dealership Rating
Employee Rating

Thank you for a Great Experience Service Advisor Justin Madison greeted me and knew exactly how to solve my problem. He also explained they would do a recall change while I waited. Ev More

by HearPaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brenna Bjorland, Hugh Sheppard

Jul 07, 2020

Toyota of Des Moines responded

Thank you for letting us know you had such a great experience with is! We love the positive feedback regarding Justin, as well! We look forward to working with you again in the future!

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