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Justin Madison
Justin Madison at Toyota of Des Moines

Justin Madison | Page 82

ASM

Toyota of Des Moines

1650 SE 37th St.
Grimes, IA 50111

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4.7
965 Reviews
4.7

965 Reviews

Write a Review

965 Reviews of Justin Madison

November 01, 2023

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Employee Rating

Always personable, on time or ahead of schedule and advice and work is always impeccable. Justin was terrific! More

by ffocus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 01, 2023

Toyota of Des Moines responded

We appreciate your feedback, and we are proud to have Justin on our team. We're glad to hear you had a nice service experience. We look forward to serving you again in the future at Toyota of Des Moines!

October 28, 2023

Dealership Rating
Employee Rating

Easy drop off and pick up. Appreciate the text and video updates. Friendly staff. Expensive but that’s not the staff’s fault. More

by MLine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 30, 2023

Toyota of Des Moines responded

Thank you for your review! We hope that you continue to choose Toyota of Des Moines for your service and repair needs. If you have any questions or concerns, please do not hesitate to contact us. We are always happy to help.

October 26, 2023

Dealership Rating
Employee Rating

Very good service, have been very satisfied whenever I went in for service. I would definitely recommend them. More

by jwymer1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis

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Oct 30, 2023

Toyota of Des Moines responded

Thank you so much for your positive review of our service department! We are so glad to hear that you have been satisfied with the service that you have received. Have a great day!

October 24, 2023

Dealership Rating
Employee Rating

Dealership and employees are great. i received great customer service. Service technician was courteous and helpful! The wait time was not too long. We own 2 Toyota's and are very pleas More

by CHARLOTTEBRUMFIELD66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis , Colton Powers

Print
Oct 25, 2023

Toyota of Des Moines responded

We are thrilled to hear that you received great customer service and that our service technician was courteous and helpful. We are pleased that you are happy with your Toyota vehicles. Thank you for your kind words, and we hope to see you again in the future!

October 24, 2023

Dealership Rating
Employee Rating

Was great pick up and return. Service was excellent and courtesy. Will do this again More

by Eden Thornley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Emily Wagner , Colton Powers, Robert Schulz

Print
Oct 25, 2023

Toyota of Des Moines responded

Thank you for the 5-star review! We are so glad to hear that you had a great experience with picking up and returning, and that you were pleased with the service and courtesy you received. We hope to see you again in the future!

October 23, 2023

Dealership Rating
Employee Rating

Justin was very personable and very knowledgeable about what my car needed. So glad that Toyota has him in the service department. More

by angiekay70
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Print
Oct 23, 2023

Toyota of Des Moines responded

Justin is a valuable member of our team and we appreciate how well he helped you! We are grateful for your feedback, and we will be sure to share it with Justin.

October 22, 2023

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Employee Rating

They take great care of you there , great customer service , love the video coverage of service More

by COXCHRIS558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JP Phillips, Ian Davis, Travis Bergeson, Dan Murray, Chad Millhollin, Bill Ahrens

Print
Oct 23, 2023

Toyota of Des Moines responded

We are happy to hear that you love our video coverage of the service. We believe that this is a great way to keep our customers informed about the work that is being done. Thank you for the 5-star review!

October 21, 2023

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Employee Rating

Amazing service. Thanks to all the guys over at toyota of Des Moines. Pleasant experience More

by DANTWI95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Emily Wagner , Colton Powers, Robert Schulz

Print
Oct 23, 2023

Toyota of Des Moines responded

We're glad you had an amazing experience servicing your Toyota! We hope to see you again for your service needs. Take care!

October 20, 2023

Dealership Rating
Employee Rating

I love this Toyota dealer dealership. In Des, moines. They do a great job. They tell you what they are doing. I live 70 miles away and they get me in. More

by CAROLYNEDSALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Emily Wagner , Colton Powers, Robert Schulz

Print
Oct 23, 2023

Toyota of Des Moines responded

Thank you for your review! We take pride in providing our customers with the best possible service, and we appreciate your feedback. Thank you for making the drive for us to service your vehicle!

October 18, 2023

Dealership Rating
Employee Rating

Not pleasant. Wouldnots recommend them by far at all so nows either so nows so. More

by mikelathen8707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ian Davis, Emily Wagner , Colton Powers, Robert Schulz

Print
Oct 20, 2023

Toyota of Des Moines responded

We appreciate your feedback. We would like to hear more about your experience to see if we can work towards a solution. At your earliest convenience, please contact our General Manager, JP Phillips.

Oct 20, 2023

mikelathen8707 responded

Your service guys were so very accusational and accused me and my so friend Richard Sternberg of stealing oem owner's manuals when we were originally given permission from someone else to get those fors my's collection and me friend Debbie Krug so's from Willis has a friend who works for you who can get me a 2018 Rav4 Hybrid book.

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