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Justin Madison
Justin Madison at Toyota of Des Moines

Justin Madison | Page 81

ASM

Toyota of Des Moines

1650 SE 37th St.
Grimes, IA 50111

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4.7
965 Reviews
4.7

965 Reviews

Write a Review

965 Reviews of Justin Madison

November 16, 2023

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Employee Rating

Ian did a great job diagnosing the issue in my 2017 Toyota Tacoma. He went above and beyond to contact the warranty making sure it was covered before work began. In the end my truck was fixed in a time More

by Tyler G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Emily Wagner , Colton Powers, Robert Schulz

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Nov 17, 2023

Toyota of Des Moines responded

Thank you for taking the time to share your positive experience with our service department! We are so glad to hear that Ian was able to quickly and accurately diagnose the issue with your 2017 Toyota Tacoma. Tyler, we look forward to serving you again in the future!

November 10, 2023

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Employee Rating

Good customer service! ! Very professional and get the job done quickly. I’ve been coming here since 2006, bought 6 cars from them. More

by Carolyn Hill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JP Phillips, Ian Davis, Jon Doering, Emily Wagner , Colton Powers, Robert Schulz

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Nov 13, 2023

Toyota of Des Moines responded

We greatly appreciate the detailed review, Carolyn! Thank you so much for taking the time to leave us wonderful feedback. It's great to hear that the team embodied our values. We aim to make each and every visit to Toyota of Des Moines an enjoyable one. That's why we work to ensure a great shopping experience. Again, thank you very much for your review, and we'll be looking forward to your next visit. Take care!

November 10, 2023

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Employee Rating

I really appreciated being able to leave my car over night to get worked on the next day. The issue was found and resolved super quick and efficiently. More

by cassiebrokaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Emily Wagner , Colton Powers, Robert Schulz

Print
Nov 10, 2023

Toyota of Des Moines responded

We do our best to make the process as easy and stress-free as possible. We are so glad to hear that you appreciated being able to leave your car overnight and that the issue was found and resolved quickly and efficiently. Thank you for servicing your vehicle at Toyota of Des Moines!

November 09, 2023

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Employee Rating

Easy to drop off car and wait for car maintenance to be completed. Explain condition of car in simple terms. More

by slmcgaffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 09, 2023

Toyota of Des Moines responded

Thank you for taking the time to leave us a review! We're glad to hear that dropping off your car for maintenance was easy for you and appreciate your patience while we worked on it. Our goal is to provide a convenient experience for our customers, so we're happy to know that we achieved that with you. Visit us again soon!

November 09, 2023

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Employee Rating

Quoted one price 2 weeks prior, charged $34 more after service. Wrong. Stand by your quote. More

by bjhickok18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Nov 09, 2023

Toyota of Des Moines responded

We do our best to offer as much upfront pricing as possible but as we see issues arise pricing may have to be adjusted. If you would like to discuss this further, please contact our General Manager, JP Phillips.

November 08, 2023

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Employee Rating

I'm very happy. Thank you for your acceptable cars, Toyota is the car of my heart More

by Niaz Mohammad
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Emily Wagner , Colton Powers, Robert Schulz

Print
Nov 09, 2023

Toyota of Des Moines responded

Thank you for your positive feedback and for your loyalty to Toyota. We hope to see you again at Toyota of Des Moines!

November 05, 2023

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Employee Rating

The employees were polite, professional, and friendly. Some will even go the extra mile to help a customer out. More

by Ronin1523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis , Colton Powers

Print
Nov 06, 2023

Toyota of Des Moines responded

Thank you for taking the time to share your positive feedback about our employees. We are incredibly proud of our team members and their dedication to providing exceptional customer service. We appreciate your business and look forward to serving you again soon!

November 04, 2023

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Employee Rating

I was extremely impressed by the service! All the staff were beyond courteous. I really enjoyed the transparency and honesty of work done. As I left the dealership, I thought based on the ser More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Terry, Jon

Print
Nov 06, 2023

Toyota of Des Moines responded

Thank you for taking the time to share your wonderful experience at our dealership. Your positive feedback is truly heartwarming and motivates us to continue providing exceptional service to our valued customers. We hope to see you again in the future!

November 02, 2023

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Employee Rating

I really like the service review video. Very helpful to actually see what was done. Always professional at Toyota Service. Not cheap but always well done. More

by galenredshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 02, 2023

Toyota of Des Moines responded

We are so glad to hear that you found our service review video helpful. We know that it can be difficult to understand what is being done to your car when it is in the shop, so we wanted to create a way for our customers to see the work being done firsthand. Thank you for the 5-star review!

November 02, 2023

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Employee Rating

Excellent service as always. Been driving Toyotas for years and effortless service is partly why. More

by lnengel29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Emily Wagner

Print
Nov 02, 2023

Toyota of Des Moines responded

We are always happy to deliver excellent service! We appreciate your feedback, and we will continue to work hard to earn your trust and business for many years to come. Have a great day!

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