Justin Hubert

Lokey Subaru in Port Richey used to be my favorite dealership. I bought two new cars from them but for the third one I became a customer at another dealership because there was a rather large price di dealership. I bought two new cars from them but for the third one I became a customer at another dealership because there was a rather large price difference for the same vehicle. A few days ago I bought a 2025 Outback from another dealership. Before my purchase from there other dealership I called Lokey to purchase from them. I asked for a sales person but ended up speaking with a Lokey employee who was not a sales person. He pretended to be one. He quoted the MSRP of the vehicle $2,000 more than what it is and also said that they did not have the vehicle I was looking for and they will have to bring it to their dealership and that would be very costly. He was rude, abrasive and condescending. Needless to say mine was a very negative experince. Lokey Subaru has fantastic maintenance service and maintenance people. I will not hesitate to go there for maintenance which is the reason I am giving a 3 star rating. I cannot rate them five stars after my bad experience. More

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Fast clean, has food and beverages. Wish it was closer to my house. Good people to deal with. Wish it was closer to my house. Good people to deal with. More

by CZIVOLICH Verified Customer Verified Customer

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?When I first start leasing,the service great.Now it's who can the buck in fastest time.Srew the service.Subaru puts fine car.But the service both in sales and service to the car has slipped.This my 6 yea who can the buck in fastest time.Srew the service.Subaru puts fine car.But the service both in sales and service to the car has slipped.This my 6 year of leasing.The car is great but the ser ice is getting second class . More

by johnleahy598 Verified Customer Verified Customer

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They are very courteous, patient and helpful. Every one in the service are very nice! Every one in the service are very nice! More

by PATMAT013 Verified Customer Verified Customer

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Well trained personnel and quality service. Easy to make an appointment. The waiting area is very comfortable. Easy to make an appointment. The waiting area is very comfortable. More

by RICHARDRNEILSON Verified Customer Verified Customer

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The purchase was fairly good. We still have the same car. But not sure about service. Everytime, it was $500.oo for this - $500.00 for that. We still have the same car. But not sure about service. Everytime, it was $500.oo for this - $500.00 for that. More

by mike Verified Customer Verified Customer

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Justin and the service dept did a great job diagnosing the rear end humming noise on my 2020 Outback. They repaced both rear bearings, changed the oil and flushed the brake fluid all in a couple of hours. the rear end humming noise on my 2020 Outback. They repaced both rear bearings, changed the oil and flushed the brake fluid all in a couple of hours. FYI: Not sure why you are showing only Toyota models at a Subaru Dlr survey? More

by GBTimber Verified Customer Verified Customer

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Justin goes above and beyond! He really was the star of our whole experience. He solved any issue we had with a smile, patience and all around great attitude! We ask for him anyti He really was the star of our whole experience. He solved any issue we had with a smile, patience and all around great attitude! We ask for him anytime we need service. Thanks again Justin- Amanda and Luis More

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Always quick and efficient service. My car was in and out in no time. Elvin’s the best! My car was in and out in no time. Elvin’s the best! More

by Guy Verified Customer Verified Customer

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Been getting service done here for the past few years, one instance they said I needed new tires - when I asked why they said since I haven't replaced my factory tires (I did from another retailer the mo one instance they said I needed new tires - when I asked why they said since I haven't replaced my factory tires (I did from another retailer the month before). This last trip I had my husband bring it in, because I feel like they have always tried to oversell me (some fuel treatments I fell for). My husband said we only wanted an oil change, not a tire rotation; Justin in the service department said that this was not a problem. My husband signed the paper without them changing in. Nearly 7 hours later I hadn't heard anything so I called Justin to see if it was ready, he said "I was just about to call you!" (Yeah right, when we showed up 30 minutes later it was still dripping wet from the car wash). My husband went in to pay, and Justin told him that the service package required I get a tire rotation and that he had to pay otherwise he would not give him my vehicle. It was closing time so all managers were gone, he paid, and I called a manager, Austin, that told me to reach out Monday. I did, he explained that it was required and did not understand my concern regarding being told one service would happen, and another one actually getting done to my car. Austin got upset, said "whatever" and hung up on me. I dont care about the money at this point, but being promised one thing - getting another delivered - then being disrespected when I complain is crazy to me. Currently looking into who else will take my complaint, as I don't want this to happen to others - especially if they give you more than an unbargained for tire rotation. Looking forward to switching service centers. More

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