Justin Hendrick

Lexus of Chattanooga responded

Thank you for your glowing review! We're thrilled to hear that your experience at our dealership was nothing short of remarkable. Our team takes great pride in maintaining a clean and inviting space, and we're so glad you noticed. A special shoutout to Fred for providing exceptional assistance, to Aaron for his detailed and helpful tutorial, and to Justin for making the financing process clear and transparent. We’re lucky to have such dedicated team members, and we'll be sure to share your kind words with them. Congratulations on your new vehicle! If you have any questions or need further assistance, we're always here for you. Enjoy every moment behind the wheel!

Lexus of Chattanooga responded

Thank you so much for your kind words! We're thrilled to hear that Fred provided you with such an excellent and seamless experience from start to finish. His dedication to making the car-buying process smooth and easy truly makes a difference. If you ever need anything else, we're here to help. Enjoy your new vehicle, and we look forward to seeing you again soon!

Lexus of Chattanooga responded

Thank you for your wonderful review! We're so glad to hear that Ralph made the car selling and buying process easy and painless for you. He truly cares about making every experience as smooth as possible, and we’re so happy you’re loving your new ride! If you ever need anything, don’t hesitate to reach out. Enjoy your new car!

Lexus of Chattanooga responded

Thank you, Beth, for your amazing review! ⭐️ We’re so glad to hear that your car-buying experience at Lexus of Chattanooga was unlike any other—no pressure, straightforward, and professional. Marc, Justin, and Jackson are thrilled to have made such a positive impression. We truly appreciate your recommendation and look forward to serving you again in the future! Enjoy your new vehicle!

Lexus of Chattanooga responded

Thank you so much for your glowing review! We're thrilled to hear that Marc and Justin made your first Lexus purchase such a memorable experience. It's always our goal to provide a smooth and enjoyable process for our customers, and we're so happy that we achieved that for you and your wife. We truly appreciate your recommendation and look forward to assisting you both again in the future! Enjoy your new Lexus!

Lexus of Chattanooga responded

Thank you so much for your amazing review! We’re thrilled to hear that Ralph and our entire team were able to provide you with such a fantastic car-buying experience. We truly appreciate your trust in us, and we’re honored to be your go-to place for purchasing a vehicle. We look forward to assisting you again in the future. Thank you for being a valued customer!

Lexus of Chattanooga responded

Thank you for your wonderful review! We’re thrilled to hear that Mr. Fortson made your vehicle-buying experience smooth and enjoyable. His dedication to ensuring your satisfaction is exactly what we strive for, and we’re happy to know he provided you with the knowledge and attention you deserve. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

Lexus of Chattanooga responded

Thank you for sharing your experience with us, and I sincerely apologize for the inconveniences you encountered during your visit. It’s deeply disappointing to hear that you were not given the attention and care that you rightfully deserve. Offering a comfortable and welcoming environment for all our customers is a top priority, and I regret that we missed the mark in your case. Regarding the second set of keys, I completely understand how frustrating this delay must have been for you, and I am very sorry for the wait. I’ll be looking into this matter personally to ensure it doesn’t happen again in the future. I would love the opportunity to speak with you directly and make things right. Please feel free to contact us at your earliest convenience. 423-499-9095 Ed Emerson Thank you for your valuable feedback. We genuinely appreciate your business, and we are committed to providing a much better experience moving forward.

Lexus of Chattanooga responded

Thank you for sharing your experience with us! We completely understand how exciting it can be to wait for your new vehicle, and we’re glad to hear that Marc kept you updated throughout the process and made it as smooth as possible. We truly appreciate your patience and are thrilled that you had a positive experience working with Marc. If there’s anything else we can do for you, please don’t hesitate to reach out. We hope you’re enjoying your GX!

Lexus of Chattanooga responded

Thank you for sharing your outstanding experience with us! We’re so glad to hear that Mark Bales made your car-buying process smooth, communicative, and professional. It means a lot to us that you drove all the way from Orlando to do business with Lexus of Chattanooga! Your recommendation truly warms our hearts, and we’re grateful for your trust. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!