Justin Dwyer

Chase my service rep went out of his way to get my truck ready before my next appointment. ready before my next appointment. More

by addy1948 Verified Customer Verified Customer

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Luis always takes great of me! I called him asking him to schedule an oil change for me. He asked when I wanted to bring my vehicle in. I told him 1st available slot. He said “ how I called him asking him to schedule an oil change for me. He asked when I wanted to bring my vehicle in. I told him 1st available slot. He said “ how about today, I can get that done for you”. Not only did he get me in 2 hours after I called but he recommended some services and offset the cost with my Ford Pass Points. Service at its finest, thanks Luis!! More

by John F Verified Customer Verified Customer

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This was my first time coming here and they are very professional, Will definitely come here again. professional, Will definitely come here again. More

by bryansandoval11 Verified Customer Verified Customer

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Lenny is an outstanding person. Very professional and caring about his customers. An excellent representative of De Paula ford. Always recommend him and the dealership to my friends Very professional and caring about his customers. An excellent representative of De Paula ford. Always recommend him and the dealership to my friends and family More

by Truck1 Verified Customer Verified Customer

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Did several recall fixes before telling me that there was a completely different issue and it would be non drivable. This took over a month and they had said every time I communicated with them through that a completely different issue and it would be non drivable. This took over a month and they had said every time I communicated with them through that month that it would be usable after. Once the recalls were fixed they promptly told me it was not a fixable issue. Complete waste of time and milked the recalls to the max. More

by Sjp8175 Verified Customer Verified Customer

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Luis is very professional and keeps you informed on the progress. He helps in any way he can which makes me come back every time. progress. He helps in any way he can which makes me come back every time. More

by jamacrina Verified Customer Verified Customer

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I appreciate the maintenance work at DePaula Ford. I just wish that I wasn't surprised so often with unexpected problems requiring repairs. Guess I shouldn't shoot the messenger, but it's dishearten I just wish that I wasn't surprised so often with unexpected problems requiring repairs. Guess I shouldn't shoot the messenger, but it's disheartening to bring in my car for an annual inspection and find out that I need repairs costing $2000 (when I was anticipating a $200 expense). I hardly drive my car, but I guess the passage of time takes its toll on all vehicles. I trust that DePaula is looking out for me, but I cringe every time I bring my car in for maintenance. More

by lgpryma@gmail.com Verified Customer Verified Customer

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The communication from the service department was very lacking in my experience with them after I dropped my brand new 2024 Expedition off to be looked at after I had a nearly catastrophic event. By the lacking in my experience with them after I dropped my brand new 2024 Expedition off to be looked at after I had a nearly catastrophic event. By the grace of God, I wasn't seriously injured and no one else was after I slid across 2 lanes of a highway while it accelerated on its own, down an embankment into a ditch. Come to find out, after just over 2 months in the shop, my vehicle had the wrong gears in it from the factory. Where was QA/QC on that? Regardless, with all that in mind, I very rarely got a call with any updates. I was the one that had to call them for any information. Nothing worse than having someone say, I will call you later today with an update to not hearing from them until you call a few days to a week later. It wasn't until I complained to Ford corporate did they finally start making any sort of effort. After what I went through, I would've thought it was going to be better. Especially since my buying experience was seamless and when I had to get a few cosmetic things looked at right after buying it. More

by rudy100 Verified Customer Verified Customer

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Quick and very personal service Great coffee too. Took me right in and out as well Took me right in and out as well More

by Mave0902 Verified Customer Verified Customer

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I had a very good experience getting my inspection updated, I will return there again. updated, I will return there again. More

by silashshaw Verified Customer Verified Customer

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