Justin Craig
Justin Craig at Heritage Mazda of Bel Air
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Justin Craig

Sales Associate

Heritage Mazda of Bel Air

1800 Belair Rd
Fallston, MD 21047

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5.0
70 Reviews
5.0

70 Reviews

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70 Reviews of Justin Craig

June 26, 2024

Dealership Rating
Employee Rating

Ken. Arment provided excellent customer service in trying to fix my vehicle phone problem. He had the service department check my vehicle computer system More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenneth Arment , Various service department personnel

June 06, 2024

Dealership Rating
Employee Rating

Justin Craig just sold us our Mazda CR-9. We had a great sales experience with him. From start to finish he went over and reviewed all the operations regarding our vehicle. Our car buying p More

by Dgcg6056
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 08, 2024

Heritage Mazda of Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 29, 2024

Dealership Rating
Employee Rating

We had a great experience working with Justin C. on our vehicle purchase and appreciate his customer service and knowledge. This was our second time working with the Heritage Mazda Team and appreci More

by justinrvb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 29, 2024

Heritage Mazda of Bel Air responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

May 10, 2024

Dealership Rating
Employee Rating

Justin Craig was excellent to work with. Very personable and worked hard to help us get the best deal. More

by Xuancao1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Foss

May 10, 2024

Heritage Mazda of Bel Air responded

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Mazda Bel Air. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 22, 2024

Dealership Rating
Employee Rating

I've had a great experience at this dealership! Justin was very delightful to work with, very accommodating, considerate, patient and just overall a very nice salesman! He got us through the proces More

by ivand26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Wolf , George Varga - 5 stars

Apr 24, 2024

Heritage Mazda of Bel Air responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We want all our customers to feel this way when leaving our dealership!

February 17, 2024

Dealership Rating
Employee Rating

Sales⭐️ Management⭐️ Finance⭐️ Parts⭐️ Service 1/2⭐️ Service department communications with customers can make improvements More

by TW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nan Hau, Josh Wolf , Michael Boulan, Eugene Papaleo

Feb 19, 2024

TW responded

As a first time buyer, I had questions regarding upgrading my wife's wheels on her new car. This was on 2/10/2024 during the sale. I was told I would have to follow up with parts and service department but they were already closed. After a lot of texts and calls proved difficult to reach the Service Manager, just before closing on 2/17/2924 the service manager called and left a voicemail. My rating of the Service Manager is related to the whole process of their communication system barriers and not so much related to our personal interaction which finally occurred today 2/19/2024. I have requested the texting system be evaluated for accurate phone numbers and if it's even being monitored. I've also requested information on how they plan to improve their voice call messages. Updating this from 1 star to 3 stars and have agreed to update further pending their demonstrated improvements when a customer texts or calls with inquiries.

February 16, 2024

Dealership Rating
Employee Rating

Great atmosphere. Great attitudes. Good listeners. Sense of humor...which is key. Knowledgeable. Made the paperwork task painless. More

by brucemangels51
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christopher Holder, Josh Wolf , George Varge

Feb 17, 2024

Heritage Mazda of Bel Air responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 19, 2024

Dealership Rating
Employee Rating

Everyone there was very friendly and helpful. Wonderful customer service from start to finish! Justin is an outstanding sale person> He is very knowledgeable and took his time to explain everythi More

by Linda
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Foss

Jan 21, 2024

Heritage Mazda of Bel Air responded

Hello Linda, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 18, 2024

Dealership Rating
Employee Rating

Very friendly staff and great service. My go to Mazda dealership. They go the extra mile to finish the purchase of a vehicle. More

by greg007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Foss , Eugene Papaleo, George Varga

Jan 20, 2024

Heritage Mazda of Bel Air responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

Jan 19, 2024

greg007 responded

Another great experience purchasing my new 2024 CX5 Signature with Sales Associate Justin Craig, General Sales Manager Eugene Papaleo & Finance Specialist George Varga. A great team of experts.

January 08, 2024

Dealership Rating
Employee Rating

Justin no pressure great personal experience would recommend him for sales to my friends anytime More

by John.betz912
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 10, 2024

Heritage Mazda of Bel Air responded

Hi John, we're happy you found our staff to be so supportive during your experience here at Heritage Mazda Bel Air. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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