Chapman Hyundai Scottsdale

Updated: 5/30/24 Turns out - these guys have been programming my service light to come on earlier then the recommended service - so they get credit for the service work - and my 3-Year - 36,000 servi programming my service light to come on earlier then the recommended service - so they get credit for the service work - and my 3-Year - 36,000 service warranty - is used up. And - it’s not just that it happened. It’s the way they told me with “from now on you’ll have to pay” with a shrug of Nicholas Kellog’s shoulders (the service person). They didn’t offer to help me learn why my service warranty no longer applied - in fact they only made it harder. I had to dig into this completely in my own — AND CHAPMAN was completely at fault. So dishonest! They've offered to comp me one more service - but it was forced and hardly volunteered. Go somewhere else for your Hyndai needs. The dealer I purchased with in Utah - Murdock - THEY ARE AWESOME. Chapman, where I’be been going after relocating to AZ with a brand new car … are just honestly dishonest and the worst car experience I’ve ever had … more than once. This was after giving them “another chance” after my experience last year - see below. ________________________________ I was 15 minutes late - and genuinely apologetic for being so. Frankie (Francisco Ramirez) at the service desk told me it was fine, and all they needed was 90 minutes tops. I was there for routine maintenance and warranty recall regarding the roof trim (not safety related). “ I told him directly, “do not do the recall work today. I’ll come back.” Frankie asked if I wanted to “skip the car wash as well… to save time” I told him “yes … please”. Almost two hours later I went looking for my car. There was a line of people waiting for Frankie, while 4 other employees sat at the Service Desk avoiding eye-contact - is the only thing I could see they were actively doing (avoiding eye contact). To their credit, they weren’t “on their phones”. Kudos to Hyndai for at least working to manage that optic. But, to their discredit, they weren’t even on a phone. It was like the worst DMV trip ever (but I’m still a little impressed they didn’t appear to be pursuing social media or playing Candy Crush). So … finally I get to talk to Frankie (I should have just left). He tells me that they had gone ahead and completed the warranty. Before that … I was honestly working to take the delay in “we’re all human” stride” . Then… I was mad. I told him “I told you not to do the recall work. I’m already late …” He gave a shoulder shrug. After my back was turned, I’m 4 steps away, reaching to open the door, Frankie calls out (with other people waiting for help) … “you’re the one who showed up late”. If I hadn’t experienced this first-hand, I wouldn’t believe it. I was late. I was sorry. I did apologize. I was under the impression that we’d reset and moved on. I’m also the customer bringing in my $45,000 purchase for the “unbeatable customer care” I was promised … before giving them my money! You know what they didn’t forget to leave out … the car wash. I’ve no doubt, there’s no franchise credit applied for washing the customer’s car. Don’s use Chapman Hyundai. They weren’t just bad, they’re overtly dishonest … it’s the worst kind of “bad”. “How you do something, is how you do everything …” More

Title: A Nightmare at Chapman Hyundai Scottsdale Service Department As a discerning consumer, one expects a certain level of professionalism and competence when entrusting their vehicle to a service depa Department As a discerning consumer, one expects a certain level of professionalism and competence when entrusting their vehicle to a service department. Sadly, my recent encounter at Chapman Hyundai Scottsdale Service Department fell far short of even the most basic standards of customer service, transparency, and competency. Let me begin by addressing the exorbitant fees levied upon unsuspecting customers. Chapman Hyundai Scottsdale demands a hefty diagnosis fee of $222.00, masquerading it under the guise of including a car wash. Additionally, customers are nickel-and-dimed with a $27.75 charge for shop supplies and an additional $7.00 for a water reclamation fee. These fees, coupled with the promise of a car wash, might seem like a small consolation, but they do little to justify the unjustifiable. Upon scheduling my appointment for 12:00 on a Tuesday, I arrived punctually, only to find the service center devoid of any semblance of customer care. There was no one to greet me, leaving me to wander aimlessly until I stumbled upon an individual who, for the sake of this review, shall remain nameless. This initial encounter set the tone for what would unfold as a series of disappointments and frustrations. The following day, I received a text notification that was as unintelligible as it was unhelpful, accompanied by a vague video from the technician, leaving me none the wiser regarding the outcome of the diagnosis. Such lack of clarity only compounded my growing sense of unease. It was on Thursday that the true extent of Chapman Hyundai Scottsdale's incompetence was revealed. I was informed via text, in a manner so cursory it bordered on disrespectful, that the air struts of my 2015 Hyundai Equus were leaking and would require a repair totaling an astronomical $8000.00. Shockingly, this figure was presented to me without any itemization, leaving me to speculate that the lion's share of the sum was earmarked for labor costs. The OEM struts themselves retail for a fraction of the quoted price, further exacerbating my suspicions of price gouging and dishonesty. Refusing to be swindled, I communicated my decision to seek alternative repair options. To my dismay, I was met with further resistance and obstinance. Not only was I informed that I would still be required to pay the exorbitant diagnosis fee, but I was also instructed to make yet another appointment to have my car retrieved--a process that should have been seamless and accommodating but instead felt like an exercise in futility. Upon reclaiming my vehicle at the appointed time of 12 noon, I was greeted once again by the disheartening sight of neglect and indifference. My car, far from the promised post-service car wash, was ensconced in a layer of avian xxxxxxxxx, akin to a vehicle abandoned in a salvage yard. Fingerprints marred both the exterior and interior surfaces, a particularly egregious offense considering the pristine white interior of my car. Seeking clarification and redress for this litany of grievances, I approached a staff member in the service department, only to be met with apathy and disdain. My inquiries regarding the promised car wash were met with a dismissive shrug, followed by a perfunctory turn of the back. In summation, my experience at Chapman Hyundai Scottsdale Service Department was nothing short of a nightmare. From the predatory pricing practices to the abysmal customer service and woeful lack of transparency, every aspect of my interaction with this establishment left much to be desired. I would caution any prospective customers against entrusting their vehicles--or their hard-earned money--to this establishment, lest they too fall victim to the same catalogue of incompetence and indifference that marred my experience. More

My husband and Inhad a very pleasant experience purchasing our latest vehicle. We decided to go with a Hybrid, the salesman was very good at explaining everything in the car and told us not to hesi purchasing our latest vehicle. We decided to go with a Hybrid, the salesman was very good at explaining everything in the car and told us not to hesitate in contacting him if we had any questions. It takes time to get used to going from a totally gas powered vehicle to a hybrid. My husband commented that our Salesman Chad Goren was the first salesman who took the time to explain the different features in our new car. He feels that’s how all salespeople should take a customer through their new vehicle. I found it to be one of the many positive ways the employees at Chapman do what they can to make car buying as pleasant as possible. More

I bought a used car from Chapman and it died in two weeks. Car is complete junk. They told me to get lost. I’m out 23k. Avoid this dealership. weeks. Car is complete junk. They told me to get lost. I’m out 23k. Avoid this dealership. More

When I purchased my next Hyundai, it will be with Chapman Scottsdale. Great, great service. Scottsdale. Great, great service. More

I started looking for a Kona Limited or N-Line just a couple days before my final purchase of my 2023 Kona N. Julie at Chapman Scottsdale Hyundai made the process so much easier. Worked with me via email couple days before my final purchase of my 2023 Kona N. Julie at Chapman Scottsdale Hyundai made the process so much easier. Worked with me via email until it was time to come in to test drive. I didn't even test drive/check out the other models have test driving the Kona N. I immediately fell in love with the car. Dale in finance made the final paperwork process easier as well. I felt like both Julie and Dale treated me like family, not the typical salespeople or finance manager. Would definitely recommend these two for any future car purchases. More

Mom and I were leaving a parking spot and she couldn’t get the car out of the stall all the way - she said the wheel was too hard to turn. We switched places and I had a hard time turning the wheel and re get the car out of the stall all the way - she said the wheel was too hard to turn. We switched places and I had a hard time turning the wheel and realized we had lost all power steering. The CEL, power steering, ABS, and slippery when wet lights were all on. Called their usual dealer on FLW who was rude, dismissive, impatient, and diagnosed the problem over the phone as rodents had most likely chewed through the wires. Also, there was a 2-3 week wait time to get the car in just for the diagnostic. Then there was a 3-4 week time wait time to get the car fixed. And they had no loaner cars. This Hyundai Sonata is the only car my parents (86 & 90) have and cannot go w/out a car for 5 weeks. I Googled other Hyundai dealers and found Chapman. This is where it gets good!! I explained the problem and they got me in the next day. Diagnosed the problem within 2 business days and sent me a picture of the issue (NOT rodents!). Once I approved the work, they had it fixed in 2 days and ready for pick up. I was kept updated via my parents personal consumer portal and could see each stage of the process - the diagnosis, quote, estimate, recommended work, etc. Our Service Rep, Steve Skabelund, was very nice, professional, and answered all questions! This was a win all around and I thank Chapman Hyundai Scottsdale for finding and fixing the issue in a timely manner to get my parents and their car back on the road safely!! More

I had such an amazing experience with buying a Tucson with Jesus and Donald. They both were so professional and really took the time to go over every feature the car had to offer. I highly recommend work with Jesus and Donald. They both were so professional and really took the time to go over every feature the car had to offer. I highly recommend working with these two! More

This is the best experience I’ve ever had buying a car! ! Jim Trafficanta helped me EVERY step of the way. I pulled up in a beaten down old car, overwhelmed, and was able to pull off the lot with a beautifu ! Jim Trafficanta helped me EVERY step of the way. I pulled up in a beaten down old car, overwhelmed, and was able to pull off the lot with a beautiful new vehicle, no longer clouded with the stress my old car was causing. Jim wasn’t any ordinary “salesman,” and coming from NY I KNOW how pushy a salesman can be! He made sure I was understanding every step of the process, and comfortable all the way through. He connected me with Dale in the Financing Department, who broke the finances down for me in the most comprehensive way, making the process SO much easier. These gentlemen and EVERYONE I encountered while at Chapman Hyundai were so pleasant and efficient, I would recommend absolutely anyone to this dealership! 5 stars the whole way through. Thank you, Jim! More

The saleman, Damien, bent over backwards to satisfy my needs. The entire staff (Matthew, Joel, and Amir) jumped on board to find the vehicle I hoped to buy at a reasonable price within my budget. Certainl needs. The entire staff (Matthew, Joel, and Amir) jumped on board to find the vehicle I hoped to buy at a reasonable price within my budget. Certainly the best experience I've ever had purchasing a new car. Did I mention that my husband is jealous of my Santa Cruz! More