Julian Chin

I purchased a vehicle on 9/5/24 from this dealership, and within 24 hours I notified my salesperson (Julian) that the rotors were bad. He had me come into the dealership on 9/10/24 to get it checked. I met w within 24 hours I notified my salesperson (Julian) that the rotors were bad. He had me come into the dealership on 9/10/24 to get it checked. I met with Tom Rodkey (Service Manager) and he test drove my vehicle and concluded that the rotors were bad. At that time, Tom introduced me to the Used Car Manager (Carlos Arias). That is when my expectation of Mercedes Benz customer serviced went downhill fast. Carlos proceeded to tell me that the car passed the inspection (which is bias because it is conducted by Mercedes, probably his department) and he refused to fix the rotors. Please note: This is my fourth (4th) Benz, and my worst encounter with one of their employees. One of the reasons that I choose to do business with Mercedes is because their level of customer service is EXCELLENT. No customer that just purchased a vehicle should encounter the RUDENESS that Carlos displayed toward me, He told me to return the car because he was not going to fix it. Everything about his tone and demeanor was DISRESPECTFUL, and I was very disappointed. As a result, I spoke to Dorit Figueroa and she went over her head to the General Manager (Jim Elefantis). Jim explained the issue with fixing the car while understanding my position. It is not what you say but how you say it. Jim provided the level of customer service that I have grown to love about Mercedes. He had my rotors repaired and I was a happy customer. I am so glad Jim turned that disappointing experience around. Thank you Julian, Brad, Tom, Dorit and Jim for making this repeat customer happy. You all renewed my belief in Mercedes Benz and the excellent level of service they provide to their customers. As a side note, I had an employee and customer inform me discreetly that they had to deal with Carlos' bad attitude and they were not surprise by my encounter with him. They told me to stand my ground. More

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Outstanding customer service from Julian from start to finish. He was not expecting me but he was eager to help me. I would like to add that Brad Fisher to my appreciation list. He got me in and out of fi finish. He was not expecting me but he was eager to help me. I would like to add that Brad Fisher to my appreciation list. He got me in and out of finance quickly. More

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Julian chin made my service easy and quick, he was able to work with and accommodate me so that i was able to drive off with my car same day!!! HE IS AWESOME to work with and accommodate me so that i was able to drive off with my car same day!!! HE IS AWESOME More

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Julian made buying a car a truly great experience and completely changed my perception of car salesmen. I'm grateful for how smoothly he handled the entire process. completely changed my perception of car salesmen. I'm grateful for how smoothly he handled the entire process. More

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Julian was a pleasure to work with. His communication was excellent, and he kept me well-informed throughout the entire process. I traveled three hours to purchase from the Silver Sprin His communication was excellent, and he kept me well-informed throughout the entire process. I traveled three hours to purchase from the Silver Spring dealership, and it was well worth the trip. Julian is truly an asset to the Mercedes brand. More

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Julian, my sales consultant was the best! Very knowledgeable and professional through out the whole process. I would recommend you go see Julian for your next Mercedes. Very knowledgeable and professional through out the whole process. I would recommend you go see Julian for your next Mercedes. More

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I had a great experience working with Julian at Mercedes-Benz Silver Spring. It was a painless car buying process. Mercedes-Benz Silver Spring. It was a painless car buying process. More

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Today (July 20, 2024), we purchased a vehicle from this dealership. We had the pleasure to work with Mr. James McDonald and Mr. Julian Chin. Julian received our call first, and gave us the pertinent inf dealership. We had the pleasure to work with Mr. James McDonald and Mr. Julian Chin. Julian received our call first, and gave us the pertinent information over the phone. When we arrived at the dealership, Julian enlisted James' help since he was assisting a customer. Both of these gentlemen were pleasant, professional and knowledgeable. James worked patiently with us in helping us have a working knowledge of how to operate the vehicle. James and Julian worked as a team to make sure we had the best customer experience possible. We would certainly recommend this dealership and these representatives to family, friends, and other. Dorit did an excellent job in explaining all of the details about the finances and warranties. A Very Good Experience, Lawrence, Rachel and Reese More

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Julian Chin was my sales representative and made the process of buying my new car go very swiftly. He is very professional and a warm human being at the same time. He is very knowledgeable about the Mer process of buying my new car go very swiftly. He is very professional and a warm human being at the same time. He is very knowledgeable about the Mercedes Benz product and makes acquiring one a pleasure. I will come back to him for my next car purchase. It was also a pleasure to work with Finance Director Dorit, and the Concierge Rene. More

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Julian, my sales consultant was the best! Very knowledgeable and professional through out the whole process. I would recommend you go see Julian for your next Mercedes!!! Very knowledgeable and professional through out the whole process. I would recommend you go see Julian for your next Mercedes!!! More

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